Customer Support Associate

JOB DESCRIPTION

Ensure the timely and successful delivery of Company’s solutions according to customer needs and objectives
Answer client support tickets, accelerate response times and help scale customer support through automation
Collect customer feedback and identify opportunities or risks for Company’s services, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to
business success
Create a framework for measuring and reporting on customer and partner support
Identify commonly asked questions for FAQs, internal and customer-facing documentation
Working at night time is occasionally required 

JOB REQUIREMENT

Minimum of three (3) years in Customer Support, Implementation, Onboarding, or Account Management in a SaaS company
Previous customer-facing experience at a high-growth, software-as-a-service (SaaS) tech company desired
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Ability to work independently, and set/ manage priorities and initiatives judiciously and efficiently
Ability to articulate ideas, concepts, and vision to both technical and non-technical audiences
Excellent negotiation and presentation skills
Excellent verbal and written English skill 

WHAT'S ON OFFER

Awesome colleagues
Unlimited vacation policy
Comprehensive health insurance
Nice office with lots of cool stuff to relax (games, billiards)
Working place: District 1, HCMC   

CONTACT

PEGASI – IT Recruitment Consultancy
Email: recruit@pegasi.com.vn | Tel: +84 28 7109 9077
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Offshore

Technical Skills:

Customer Services, Admin, Operation, Non-tech, Sales

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J00635

Status:

Active