Account Manager

We are looking for a dedicated and customer-oriented Account Manager to join our dynamic team. The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving business growth. This role involves identifying new opportunities, coordinating with internal teams to deliver solutions, and negotiating contracts to achieve revenue targets.

Drive revenue growth by identifying upsell and cross-sell opportunities in AWS Services, Data Services, and GenAI.

Collaborate and deal with customers to understand requirements in order to create proposals and close deals.

Understand customer expectations and manage their expectations throughout the engagement.

Maintain clear and effective communication with customers, AWS, and internal stakeholders within TechX.

Build strong relationships with customers, becoming their trusted advisor.

Foster teamwork and collaboration within the Customer Success team and across other teams in TechX.

Provide feedback and insights from customers to improve TechX's services and products.

Support and mentor junior team members, fostering their professional growth.

Gather and analyze customer feedback to identify areas for improvement and drive customer success.

Work with the Product team to ensure customer feedback is incorporated into product enhancements.

Strive to make customers happy and successful, ensuring high levels of customer satisfaction.

Collaborate with AWS and other partners to build customized solutions for customers.

Act as a trusted advisor for partners and customers, providing guidance and recommendations.

Maximize support and funding from AWS by developing strong relationships and showcasing customer success stories.

Bachelor's degree in economics, Marketing, IT, or a related field.

From 5 years of proven experience in customer success, account management, or a related field, ideally within a tech, cloud or SaaS environment.

Experience with BFSI customer segment is a plus.

Strong understanding of AWS services and the capability to navigate the AWS Partner Portal.

Excellent communication, negotiation, and project management skills.

Ability to work collaboratively across teams and with partners to achieve business goals.

Self-motivated with a results-oriented approach and commitment to achieving sales targets.

Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.

Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.

Competitive Package: Competitive salary and benefits package

Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666