Account Manager

ABOUT CLIENT

Our client is a leading technology company that specializes in developing innovative software solutions for businesses

JOB DESCRIPTION

Revenue generation: Identify opportunities for upselling and cross-selling in various services. Collaborate with customers to understand requirements, create proposals, and close deals.
Customer relationship management: Understand customer expectations and manage them throughout the engagement. Maintain clear communication with customers, AWS, and internal stakeholders.
Team building and collaboration: Foster teamwork within the Customer Success team and across other teams. Provide feedback from customers to improve services and products. Support and mentor junior team members.
Feedback management and customer satisfaction: Gather and analyze customer feedback to identify areas for improvement. Work with the Product team to ensure feedback is incorporated into enhancements. Strive to ensure high levels of customer satisfaction.
Solution development and partner engagement: Collaborate with partners to build customized solutions for customers. Act as a trusted advisor, providing guidance and recommendations. Maximize support and funding from partners by developing strong relationships and showcasing customer success stories.

JOB REQUIREMENT

Requires a bachelor's degree in economics, marketing, IT, or a related field.
Preferably, a minimum of 5 years of experience in customer success, account management, or a related field, particularly within a tech, cloud, or SaaS environment.
Experience with BFSI customer segment is advantageous.
Proficient in AWS services and navigating the AWS Partner Portal.
Strong communication, negotiation, and project management abilities.
Collaborative working style with the capacity to work with teams and partners to accomplish business objectives.
Self-driven with a focus on achieving sales targets.

WHAT'S ON OFFER

Stimulating Work Atmosphere: An active and cooperative work setting that cultivates and promotes innovation.
Personal Development: Possibilities for personal advancement and growth through ongoing learning and exposure to state-of-the-art technologies.
Attractive Remuneration: Competitive salary and benefits package.
Meaningful Projects: The opportunity to contribute to cutting-edge initiatives with leading clients, positively influencing their business success.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

IT Services and IT Consulting

Technical Skills:

Account Management, Customer Service, Marketing

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J01500

Status:

Active

Related Job:

Junior Technical Release Manager

Ho Chi Minh - Viet Nam


Global Software Delivery Centers

  • System
  • Azure

Manage end-to-end technical implementation of cross-functional projects in POC and Deliver technical workshops, present POC results, and make decisions based on outcomes. Assess and specify technical pre-requisites and infrastructure needs (e.g., ports, firewall rules, storage accounts, compute). Oversee OAuth and identity federation integrations, ensuring secure authentication and authorization flows. Collaborate with the automation team to streamline deployment pipelines and reduce manual touchpoints. Organize Azure cloud infrastructure setup for scalable deployment environments. Develop and oversee network and security configurations, including firewall rules, port management, and VPC/subnet planning. Coordinate with storage teams to configure cloud storage accounts, blob containers, retention policies, and access controls. Provide support for Grafana monitoring and observability setup. Manage technical documentation Identify and troubleshoot technical issues or bottlenecks across priority problems.

Negotiation

View details

IT Manager

Ho Chi Minh - Viet Nam


# 1 VM Backup & Site Recovery Software

  • IT inhouse

Lead and manage the IT team while tracking and achieving KPIs Promote a culture of accountability, collaboration, and continuous improvement within the IT team. Ensure the uptime, availability, and performance of critical services across distributed datacenters. Oversee backup operations, periodic data restoration tests, and planned failover drills. Maintain documentation of IT infrastructure, services, and processes. Plan, drive, and execute IT infrastructure and operations projects Lead cross-functional initiatives involving Dev, QA, Security, and Product teams. Ensure project delivery on time, within scope and budget. Investigate and evaluate new platforms, tools, and systems to support development and testing efforts. Install, configure, and troubleshoot development and QA environments Provide timely technical support for Dev and QA teams Manage installation, configuration, and maintenance of hardware, software, and network infrastructure. Proactively identify and resolve system issues Automate repetitive tasks using scripting and configuration management tools Collaborate with the security team to implement and maintain IT security policies. Enforce access controls, patch management, and endpoint protection. Support compliance audits by maintaining logs, reports, and documentation.

Negotiation

View details

Product Management Manager (Proficiency in Japanese)

Ho Chi Minh, Ha Noi - Viet Nam


Product, Fintech

  • Product Management

Promote the globalization of product management strategies. Create and implement global product management plans. Evaluate and modify strategies to ensure effectiveness. Direct the Product Management Department in Vietnam. Guide and support IT communicators and Product Owners. Manage and develop office staff. Collaborate with product managers at the Japanese headquarters to enhance product offerings. Develop and implement training programs for Product Managers.

Negotiation

View details