Account Manager

ABOUT CLIENT

Our client is a leading technology company that specializes in developing innovative software solutions for businesses

JOB DESCRIPTION

Revenue generation: Identify opportunities for upselling and cross-selling in various services. Collaborate with customers to understand requirements, create proposals, and close deals.
Customer relationship management: Understand customer expectations and manage them throughout the engagement. Maintain clear communication with customers, AWS, and internal stakeholders.
Team building and collaboration: Foster teamwork within the Customer Success team and across other teams. Provide feedback from customers to improve services and products. Support and mentor junior team members.
Feedback management and customer satisfaction: Gather and analyze customer feedback to identify areas for improvement. Work with the Product team to ensure feedback is incorporated into enhancements. Strive to ensure high levels of customer satisfaction.
Solution development and partner engagement: Collaborate with partners to build customized solutions for customers. Act as a trusted advisor, providing guidance and recommendations. Maximize support and funding from partners by developing strong relationships and showcasing customer success stories.

JOB REQUIREMENT

Requires a bachelor's degree in economics, marketing, IT, or a related field.
Preferably, a minimum of 5 years of experience in customer success, account management, or a related field, particularly within a tech, cloud, or SaaS environment.
Experience with BFSI customer segment is advantageous.
Proficient in AWS services and navigating the AWS Partner Portal.
Strong communication, negotiation, and project management abilities.
Collaborative working style with the capacity to work with teams and partners to accomplish business objectives.
Self-driven with a focus on achieving sales targets.

WHAT'S ON OFFER

Stimulating Work Atmosphere: An active and cooperative work setting that cultivates and promotes innovation.
Personal Development: Possibilities for personal advancement and growth through ongoing learning and exposure to state-of-the-art technologies.
Attractive Remuneration: Competitive salary and benefits package.
Meaningful Projects: The opportunity to contribute to cutting-edge initiatives with leading clients, positively influencing their business success.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

IT Services and IT Consulting

Technical Skills:

Account Management, Customer Service, Marketing

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J01500

Status:

Active

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