Account Manager

ABOUT CLIENT

Our client is a leading technology company that specializes in developing innovative software solutions for businesses

JOB DESCRIPTION

Revenue generation: Identify opportunities for upselling and cross-selling in various services. Collaborate with customers to understand requirements, create proposals, and close deals.
Customer relationship management: Understand customer expectations and manage them throughout the engagement. Maintain clear communication with customers, AWS, and internal stakeholders.
Team building and collaboration: Foster teamwork within the Customer Success team and across other teams. Provide feedback from customers to improve services and products. Support and mentor junior team members.
Feedback management and customer satisfaction: Gather and analyze customer feedback to identify areas for improvement. Work with the Product team to ensure feedback is incorporated into enhancements. Strive to ensure high levels of customer satisfaction.
Solution development and partner engagement: Collaborate with partners to build customized solutions for customers. Act as a trusted advisor, providing guidance and recommendations. Maximize support and funding from partners by developing strong relationships and showcasing customer success stories.

JOB REQUIREMENT

Requires a bachelor's degree in economics, marketing, IT, or a related field.
Preferably, a minimum of 5 years of experience in customer success, account management, or a related field, particularly within a tech, cloud, or SaaS environment.
Experience with BFSI customer segment is advantageous.
Proficient in AWS services and navigating the AWS Partner Portal.
Strong communication, negotiation, and project management abilities.
Collaborative working style with the capacity to work with teams and partners to accomplish business objectives.
Self-driven with a focus on achieving sales targets.

WHAT'S ON OFFER

Stimulating Work Atmosphere: An active and cooperative work setting that cultivates and promotes innovation.
Personal Development: Possibilities for personal advancement and growth through ongoing learning and exposure to state-of-the-art technologies.
Attractive Remuneration: Competitive salary and benefits package.
Meaningful Projects: The opportunity to contribute to cutting-edge initiatives with leading clients, positively influencing their business success.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Account Management, Customer Service, Marketing

Location:

Ho Chi Minh, Ha Noi - Viet Nam

Working Policy:

Onsite

Job ID:

J01500

Status:

Close

Related Job:

Account Manager

Ha Noi - Viet Nam

Outsource

  • Account Management
  • Sale

Tìm kiếm và tạo quan hệ với khách hàng mới và duy trì mối quan hệ với khách hàng hiện tại, phát triển cơ hội kinh doanh sản phẩm và giải pháp CNTT cho khách hàng trong lĩnh vực Tài chính, Ngân hàng, Chứng khoán, Bảo hiểm và Doanh nghiệp. Hợp tác với đối tác và nhà cung cấp để đảm bảo tiến độ dự án. Đảm bảo doanh số kinh doanh được giao. Hỗ trợ và theo dõi các bộ phận liên quan trong quá trình thực hiện hợp đồng.

Negotiation

View details

Delivery Manager

Ha Noi - Viet Nam

Outsource

  • Project Management

Project Oversight: Responsible for the successful delivery of all projects, ensuring deadlines, scope, and quality standards are consistently met. Monitoring & Reporting: Track the status of ongoing projects, organize weekly delivery review meetings, and provide timely updates on portfolio status, risks, and dependencies. Risk & Issue Management: Proactively identify and escalate major risks, resolve project issues, and manage large customer escalations. Strategic Project Leadership: Directly manage key and strategic projects (approximately 50% of the time). Resource Allocation: Effectively manage and allocate delivery resources across projects to maximize efficiency. Stakeholder Engagement: Build strong relationships with key customer stakeholders, manage expectations, and handle escalations. Standards & Governance: Establish and enforce delivery principles such as project planning, periodic reporting, and risk management frameworks. Team Development: Train, mentor, and support the project management team to strengthen capabilities and performance.

Negotiation

View details

Head of Development

Ha Noi - Viet Nam

Outsource

  • BSE/BrSE
  • Management

Develop and execute short-term and long-term development strategies in alignment with the overall business development strategy. Manage and adjust the organizational structure and conduct talent mapping and workforce planning. Develop and manage the operating budget allocation plan and participate in evaluation and hiring decisions for key positions. Collaborate with the management team to conduct performance reviews, assess capabilities, review development paths, and make promotion/personnel adjustment decisions. Establish, monitor, and evaluate the key KPI system and propose organizational improvement plans. Organize and coordinate regular management meetings, growth committee meetings, and company-wide meetings. Represent the Company in working with the parent company and coordinate strategic operational matters. Coordinate activities related to onsite vendors, monitor progress, and resolve arising issues. Take responsibility for periodic management reports, including organizational status, operational efficiency, budget, finance, and key issues that need to be escalated.

Negotiation

View details