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Manager, Colleague Services
Ho Chi Minh - Viet Nam
Product
- HR
Strategically plan and oversee the Colleague Services team to ensure delivery of exceptional P&C services aligning with organizational goals. Lead the development and improvement of P&C procedures and Knowledge-Based Articles to comply with legal and regulatory standards. Supervise accurate and efficient processing of People transactions, including employee lifecycle events, payroll, and benefits administration. Foster collaboration with other P&C teams for seamless integration and service delivery. Utilize data-driven insights to assess and enhance P&C processes, integrating innovative technologies for efficiency. Offer strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs. Create and deliver comprehensive P&C metrics and reporting for monitoring service effectiveness. Manage the P&C operational budget and optimize resource allocation. Oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment. Manage People Systems strategically to support organizational objectives. Lead process automation initiatives to streamline P&C operations and improve service delivery. Manage immigration/mobility services for expatriate colleagues, ensuring compliance with relevant laws and regulations.
Negotiation
View detailsSenior Full-Stack Engineer (AI Service Desk)
Ho Chi Minh - Viet Nam
Outsource
- .NET
- ReactJS
- Azure
Create and maintain backend services and APIs using C# and .NET technologies Construct contemporary frontend applications and dashboard interfaces using React Establish scalable integrations between operational systems, analytics services, and reporting layers Possess full-stack development experience across frontend and backend systems Collaborate with engineering and product teams to translate business requirements into technical solutions Enhance application performance, maintainability, and scalability Engage in technical discussions, code reviews, and architecture decisions Contribute to engineering standards and development best practices
Negotiation
View detailsStrategy and Operations
Ho Chi Minh, Ha Noi - Viet Nam
Product
- Operation
Undertake critical projects related to game operations, player experience, and marketing Receive mentorship from senior leaders, with project goals and scopes directly determined by the Country Head & Product Management Leaders Engage in various aspects of project execution, from planning and coordination to problem-solving and performance tracking Rotate across functions to make a genuine impact with each project Assume responsibility for measurable outcomes tied to real business results, from revenue-driving campaigns to product feature rollouts Gain insight into the inner workings of the gaming business by participating in its operations Access dedicated coaching and receive frequent performance feedback to foster development.
Negotiation
View detailsSenior AI DevSecOps Engineer
Ho Chi Minh - Viet Nam
Product
- Devops
- AWS
- Azure
- Security
Management of CI/CD Pipeline: Ensure automation, security, and scalability across all stages of the development lifecycle. Infrastructure & Security: Design and implement secure multi-cloud infrastructure solutions leveraging cloud services, containerization, and orchestration tools. Policy as Code: Define and enforce security and compliance policies across Kubernetes clusters using OPA or Kyverno, ensuring guardrails are automated and auditable. AI & Platform Automation: Drive the adoption of AI-powered tools and workflows to automate infrastructure operations, optimize CI/CD pipelines, accelerate root cause analysis, improve security posture, and enhance engineering productivity. Observability & Alerting: Build and maintain a comprehensive observability stack with proactive alerting, dashboards, and runbooks for critical business flows and security events. Secret & Credential Management: Design and enforce secrets management practices across all environments ensuring zero hardcoded credentials in codebases and pipelines. Incident Response & On-Call: Own and continuously improve incident response processes, define runbooks, lead post-mortems, track MTTR, and participate in on-call rotation to maintain platform reliability and SLO adherence. Threat Modelling & Penetration Testing: Conduct regular threat modelling sessions with engineering teams and coordinate or perform penetration testing activities to proactively identify attack surfaces before they reach production. Code Security: Conduct regular code reviews and static/dynamic analysis to identify and remediate security vulnerabilities. Compliance and Best Practices: Ensure compliance with industry standards and best practices. Collaboration: Collaborate with development, operations, and security teams to foster a culture of automation and security-first thinking. Mentorship: Mentor junior engineers and other team members on security best practices. Documentation: Maintain thorough and up-to-date documentation of security policies, procedures, and incident reports. Trend Scouting: Stay updated with the latest trends in technology and AI to integrate innovative solutions into our processes.
Negotiation
View detailsSenior Data Engineer (C++, Python, AI/LLM)
Ho Chi Minh - Viet Nam
Outsource
- Data Engineering
- ...
Refine a wide array of structured and unstructured data to produce high-quality datasets for quantitative analysis and financial engineering. Improve data integrity and quality by creating validation tools and frameworks to assess the effectiveness of data enrichment pipelines. Gain expertise in machine learning, deep learning, and emerging AI/LLM applications, and analyze the underlying dynamics and behaviors in the data. Derive insights from large-scale datasets and collaborate with research teams to pinpoint opportunities for tradable signals. Create utility tools to automate software development, testing, deployment, and monitoring workflows. Offer technical support to global researchers, including diagnosing technical issues, troubleshooting Python and C++ code, and suggesting scalable fixes and improvements. Troubleshoot and resolve issues in C++ applications and data pipelines with a strong focus on performance, stability, correctness, and maintainability. Investigate and implement AI/LLM-based solutions to enhance data processing, workflow efficiency, troubleshooting, documentation, and research support processes.
Negotiation
View detailsHead of Insights and Analytics
Ho Chi Minh - Viet Nam
Product
- Data Analyst
This position serves as a partner to the Executive Leadership, overseeing the measurement, interpretation, and optimization of Service Centre performance. Acts as a trusted advisor to the Executive Leadership Team, shaping how business performance is measured, monitored, and improved across the Service Centre. Manages a central Insights & Analytics team responsible for enterprise performance reporting and decision support. Develops and enhances a performance management framework, including KPIs, scorecards, dashboards, executive reporting, and insight generation. Transforms complex operational, technology, workforce, customer, and delivery data into clear, actionable insights. Provides analysis and recommendations on productivity, capacity, service performance, operational risk, and business outcomes. Develops performance narratives that support senior stakeholder discussions and inform enterprise-wide planning and decision-making. Promotes a culture of evidence-based decision-making and performance accountability across the Service Centre. Provides strategic oversight, governance, and leadership across multiple analytics teams delivering services to the broader organization. Offers senior leadership and oversight of analytics teams delivering business-critical data and analytics solutions through business-aligned delivery backlogs. Ensures analytics delivery is effectively governed, strategically aligned, outcome-focused, and consistent with enterprise data and analytics standards. Establishes and embeds best practices, operating models, and governance frameworks to drive delivery excellence and consistency across teams. Builds organizational capability through coaching, mentoring, succession planning, and talent development. Drives the maturity of analytics practices, tools, and methodologies to enhance efficiency, quality, and business impact. Fosters a high-performance culture that encourages innovation, collaboration, continuous improvement, and data-driven problem-solving.
Negotiation
View detailsApplication Engineer
Ho Chi Minh - Viet Nam
Product
- Frontend
- ReactJS
- NodeJS
Develop and support the Jan desktop application on multiple operating systems using Tauri. Engage in full stack development, utilizing React and Node.js for the application layer and Rust for native components. Take responsibility for packaging, building, and distributing the application, including installers, auto-updates, release pipelines, and code signing. Prioritize strong support for Linux by ensuring packaging and distribution across various distributions. Seamlessly integrate local model runtimes and application features throughout the development process. Embrace an agent-native approach and run agents in parallel, maintaining a strong focus on review and guardrail discipline.
Negotiation
View detailsAI Engineer
Ho Chi Minh - Viet Nam
Product
- AI
- Python
Utilize machine learning models to assist with insurance recommendation, pricing, risk assessment, and claims automation Integrate AI-powered features into the embedded insurance platform, including data pipelines and inference APIs Develop and implement RAG (Retrieval-Augmented Generation) pipelines and LLM-based assistants for internal and customer-facing use cases Work with product and engineering teams to implement practical AI solutions based on business requirements Participate in the full ML/AI lifecycle, including data collection, model training, deployment, and monitoring Contribute to the internal AI agent framework and ensure compliance with performance and reliability standards in a regulated environment Assist in the development of CI/CD workflows for AI/ML/Data pipelines Contribute to Agent Development Toolkits (ADK) and the automated Software Development Life Cycle (SDLC) to expedite AI-native feature delivery Research and experiment with advanced AI/ML techniques and evaluate their relevance to insurance use cases Prototype new AI capabilities and refine based on feedback before implementing into production Document experiments and engineering decisions for team knowledge sharing Stay updated with the AI ecosystem and share relevant insights with the team Support Full Stack Engineers in using the AI Development Toolkit (ADK) and maintain a basic understanding of the SDLC to ensure consistent engineering standards Contribute to the system knowledge base, ensuring documentation, patterns, and learnings are accessible to the agents
Negotiation
View detailsBackend Engineer
Ho Chi Minh - Viet Nam
Product
- Typescript
- NodeJS
- Python
- AI
Develop a unified, OpenAI-compatible API for various providers such as OpenAI, Anthropic, Google, and self-hosted and OSS models. Manage provider routing, load balancing, automatic failover, and cost and latency-aware routing for improved reliability. Establish precise billing and metering methods including per-request token accounting, usage ledgers, cost attribution per team, user, and key, as well as budgets and spend limits. Introduce organization controls such as API key management, per-team and per-user quotas, rate limiting, and RBAC. Address streaming and performance with low-overhead proxying, streaming responses, connection handling, and caching optimization. Collaborate in integrating the Jan Agent with the router, ensuring that the model and tool calls are routed through the gateway and prioritize agent traffic in metering, controls, and observability. Make well-considered speed-versus-correctness decisions, maintaining agility in iterations while refraining from cutting corners that could result in erroneous charges or key leaks, and taking initiative to address technical debt.
Negotiation
View detailsMobile Architect
Ho Chi Minh - Viet Nam
Product
- iOS
- Android
Front End Framework and Architecture Design: Ensure mobile application design and architecture meet future growth and developer community needs, establishing the technical stack, choosing appropriate frameworks, and establishing coding standards and best practices. Front End Community: Advocate for the front end architecture and development in the wider engineering community, ensuring member skill development through on-the-job learning and training. Global Design System: Develop a global design system that efficiently supports a design customers will love, incorporating AI techniques and tools. Cross-Platform Development: Lead the development of cross-platform applications using frameworks like React Native, Flutter, or similar technologies targeting iOS and Android platforms. Native Development (iOS & Android): Provide expertise and guidance on native iOS and Android development when needed for platform-specific features or performance optimization. Technical Leadership: Mentor and guide mobile developers, providing technical expertise, code reviews, and fostering a culture of collaboration and knowledge sharing. AI native approach. Technology Evaluation: Research and evaluate new mobile technologies, frameworks, and tools for improvement and innovation opportunities. Performance Optimization: Identify and address performance bottlenecks, optimize application speed and memory usage, and ensure a smooth and responsive user experience. Testing & Quality Assurance: Develop and implement comprehensive testing strategies with QA teams to ensure high-quality, bug-free applications. Collaboration: Work closely with product managers, designers, and other stakeholders to understand and deliver solutions that meet business needs. Code Reviews: Conduct thorough code reviews to ensure code quality, standards adherence, and best practices. Documentation: Create and maintain technical documentation related to the mobile architecture, development processes, and best practices. Staying Current: Stay up-to-date with the latest trends and advancements in mobile technology and development.
Negotiation
View detailsAI Transformation Lead
Ho Chi Minh - Viet Nam
Outsource
- AI
Develop a 3-year AI transformation roadmap aligned with business goals in IT outsourcing, product development, and ODC services. Prioritize highest-impact AI use cases in the organization using a build-vs-buy-vs-partner framework. Establish AI governance for model selection, cost management, data privacy, IP protection, and ethical AI guidelines. Implement AI-assisted development workflows for 1,000+ engineers, including AI code generation, review, automated testing, and AI-powered debugging. Drive adoption of AI orchestration platforms to automate repetitive engineering tasks. Create internal AI skills/training programs and a culture of continuous AI experimentation. Measure and report on productivity gains, quality improvements, and time-to-market acceleration from AI adoption. Collaborate with product teams to define AI features for various products. Lead the development of AI Copilots, intelligent assistants, and autonomous agents embedded within products. Guide the architecture of an Ontology-Based AI ERP/MES Platform, including Knowledge Graphs, GraphRAG, and Multi-Agent Systems. Identify new AI-powered product opportunities in logistics, manufacturing, and supply chain to create new revenue streams. Advocate for AI internally, communicate the vision, celebrate wins, and address concerns across all levels. Partner with HR to define new AI-focused roles and refine hiring criteria. Collaborate with ODC/Client Delivery teams to package and sell AI capabilities to existing and new clients. Represent the company externally in conferences, thought leadership, and talent branding to position the company as an AI leader in the IT services industry.
Negotiation
View detailsProduct Engineer (Flutter)
Ho Chi Minh - Viet Nam
Product
- Flutter
Develop and implement products and features from inception to completion, including idea generation, understanding strategic goals, production, user feedback iteration, and ongoing maintenance. Define the scope of features and projects, and create technical design documents for handover. Enhance application performance by implementing technical improvements to improve speed, stability, and scalability. Pay close attention to UI and interaction details to create a seamless user experience. Streamline development processes, enhance code quality, and enforce engineering best practices, and also maintain a zero-bug standard. Collaborate with designers to create a user-friendly UX/UI and work closely with the Customer Success team to understand product usage. Embrace a tester's mindset by incorporating testing into the development process and taking ownership of the quality of the final product.