Application Support Engineer

The role involves overseeing incidents and service requests, recording and monitoring tickets, and ensuring they are resolved within the agreed SLA.

Candidates will be required to investigate issues, coordinate with IT Operations and Development teams, and keep users updated on ticket progress.

Other duties will include participating in outage bridges to assist in resolving service-impacting problems swiftly and maintaining reports on support activities.

The position will involve working with technologies such as Windows Server, MS SQL Server, IIS, and .NETbased applications, to contribute to continuous service improvements.

As a member of a global team, the role will involve collaborating with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.

A degree in BE, MCA, or an equivalent field and at least 2-4 years of experience in technical support or application troubleshooting are required.

Proficiency in Windows Server and MS SQL Server is essential, and experience with .NET-based web applications is beneficial.

Familiarity with IT Service Management tools, ITIL processes, and enterprise support environments is preferred.

Prior experience with European customers is advantageous.

Strong communication skills and the ability to work well in an international setting are important for this role.

Shift availability is necessary.

Proficiency in the English language is required.

Be part of a rapidly expanding global network, taking on exciting challenges with large-scale projects and utilizing modern technologies

We are dedicated to supporting your growth and advancing your professional journey

Enjoy the flexibility of a hybrid work environment and attractive benefits package

We celebrate diversity and are committed to creating an inclusive workplace, where discrimination is not tolerated

English-speaking setting, offering the chance to contribute to global projects and collaborate with experienced professionals from all over the world

Strive for a healthy work-life balance with our hybrid work model

Benefit from a 13th-month salary bonus and annual performance bonus

During a two-month probation period, receive full salary and mandatory social insurances

Take advantage of 15+ days of paid leave annually and access to premium health insurance

Participate in the annual company trip and various team-building activities, with the possibility of receiving appreciation gifts

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666