Application Support Engineer

ABOUT CLIENT

Our client is a global leader in bioanalytical testing and laboratory services, offering a wide range of testing and consulting services to various industries

JOB DESCRIPTION

The role involves overseeing incidents and service requests, recording and monitoring tickets, and ensuring they are resolved within the agreed SLA.
Candidates will be required to investigate issues, coordinate with IT Operations and Development teams, and keep users updated on ticket progress.
Other duties will include participating in outage bridges to assist in resolving service-impacting problems swiftly and maintaining reports on support activities.
The position will involve working with technologies such as Windows Server, MS SQL Server, IIS, and .NETbased applications, to contribute to continuous service improvements.
As a member of a global team, the role will involve collaborating with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.

JOB REQUIREMENT

A degree in BE, MCA, or an equivalent field and at least 1-2 years of experience in technical support or application troubleshooting are required.
Proficiency in Windows Server and MS SQL Server is essential, and experience with .NET-based web applications is beneficial.
Familiarity with IT Service Management tools, ITIL processes, and enterprise support environments is preferred.
Prior experience with European customers is advantageous.
Strong communication skills and the ability to work well in an international setting are important for this role.
Shift availability is necessary.
Proficiency in the English language is required.

WHAT'S ON OFFER

Be part of a rapidly expanding global network, taking on exciting challenges with large-scale projects and utilizing modern technologies
We are dedicated to supporting your growth and advancing your professional journey
Enjoy the flexibility of a hybrid work environment and attractive benefits package
We celebrate diversity and are committed to creating an inclusive workplace, where discrimination is not tolerated
English-speaking setting, offering the chance to contribute to global projects and collaborate with experienced professionals from all over the world
Strive for a healthy work-life balance with our hybrid work model
Benefit from a 13th-month salary bonus and annual performance bonus
During a two-month probation period, receive full salary and mandatory social insurances
Take advantage of 15+ days of paid leave annually and access to premium health insurance
Participate in the annual company trip and various team-building activities, with the possibility of receiving appreciation gifts

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Global Software Delivery Centers

Technical Skills:

Application Support, SQL Server, .NET

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J01872

Status:

Active

Related Job:

Tech Lead Software Developer (Delphi, Oracle PL-SQL)

Ho Chi Minh - Viet Nam

Global Software Delivery Centers

  • Delphi

Supervising development teams in a local management role, reporting to the Software Engineering Manager in Europe Setting targets and offering guidance to local teams Ensuring quality in team development Participating in sprint planning and retrospective meetings Assigning and delivering development tasks as per sprint planning Estimating complexity and workload Selecting the most suitable technical solution to meet user requirements Designing, developing, and implementing changes to the LIMS in line with customer and business user needs Collaborating with other team members to support the LIMS Working with other team members (Engineers/QA) to assure high-quality solutions Implementing and enforcing good practices and high-quality standards

Negotiation

View details

Senior Machine Learning Engineer

Ho Chi Minh, Ha Noi - Viet Nam

Information Technology & Services

  • Machine Learning

Creating the V1 Evaluation Platform: You will be responsible for designing and building the core backend systems for our new LLM Evaluation Platform, using Arize Phoenix as the basis for traces, evaluations, and experiments. Implementing Production Observability: You will need to architect and implement the observability backbone for our AI services by integrating Phoenix with OpenTelemetry to establish a centralized system for logging, tracing, and evaluating LLM behavior in production. Standardizing LLM Deployment Pipeline: You will be in charge of designing and implementing the CI/CD framework for versioning, testing, and deploying prompt-based logic and LLM configurations, ensuring reproducible and auditable deployments across all AI features. Providing Practical Solutions: Your role will involve making pragmatic technical decisions that prioritize business value and speed of delivery, in line with our early-stage startup environment. Collaborating with Other Teams: You will work closely with the Data Science team to understand their workflow and ensure that the platform you build meets their core needs for experiment tracking and validation. Establishing Core Patterns: You will also help in establishing and documenting the initial technical patterns for MLOps and model evaluation that will serve as the foundation for future development.

Negotiation

View details

Fullstack Engineer - BRAIN

Ho Chi Minh - Viet Nam

product, Investment Management

  • Frontend
  • Backend

Create intricate single page applications. Construct components that can be used across various interfaces. Design layouts that are responsive for both desktop and mobile devices. Automate the testing procedures for the user interface. Develop services and APIs for backend applications. Incorporate AWS and external cloud services. Enhance application speed and scalability. Actively contribute to an agile engineering team focused on continual improvement. Utilize leading open-source technologies like MySQL, PostgreSQL, ELK stack, Sentry, Redis, Git, etc. Take part in periodic on-call responsibilities.

Negotiation

View details