Assistant Manager ITSM

Delivery Manager

Ho Chi Minh - Viet Nam

Outsource

• Project Management

Oversee the leadership, mentoring and development of two engineering teams, namely AI BI and AI-Powered Service Desk. This includes managing recruitment, evaluating performance, and facilitating career growth. Take accountability for the delivery of both teams, comprising planning, prioritization, sprint execution, and ensuring high-quality releases. Work in conjunction with Product, Data Science/ML, and Design to establish roadmaps and convert business requirements into technical implementation. Offer technical direction and architectural oversight across BI dashboards, analytics pipelines, and AI-powered service/support tooling. Advocate for engineering best practices such as code quality, testing, CI/CD, observability, and documentation. Manage competing priorities across both teams, resolve obstacles for engineers, and oversee inter-team dependencies. Collaborate with backend, frontend, and ML engineers to ensure unified architecture across the teams. Provide regular reports on team performance, progress in delivery, and potential risks to senior leadership. Cultivate an environment focused on accountability, collaboration, and continual enhancement. Remain involved in hands-on tasks as required, including code reviews, architecture discussions, and making technical decisions.

Negotiation

Principal IT Architect

Ho Chi Minh - Viet Nam

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Create target architecture, architecture principles, and technical guardrails for systems, platforms, and integrations Translate strategic objectives into specific technical initiatives and prioritize based on business value and risk Assess new technologies, platforms, and tools including their benefits, risks, costs, and strategic fit Develop solutions adhering to modern architecture principles such as cloud-native, Zero Trust, and automation Develop integration and platform strategies with consistent interfaces, API usage, and system integration Organize complex requirements into technical work packages and document solution designs Lead teams through critical implementation phases and make sound technical decisions Review architectures, designs, and implementations for consistency, quality, and strategic alignment Identify technical risks and develop mitigation measures Ensure comprehensive, clear, and updated documentation of systems and solutions Take technical lead on major incidents and structural problems Provide support for local IT administration tasks as needed Mentor senior and mid-level engineers, supporting individual growth and technical expertise Share best practices and experiential knowledge in a structured manner Identify skill gaps and initiate appropriate development measures Actively introduce and model modern technologies and ways of working Identify automation opportunities and implement them through scripting, workflows, or platform solutions Evaluate and integrate AI-powered tools to enhance efficiency and decision quality Promote AI competence within the team Evaluate technical solutions from an economic perspective: TCO, ROI, scaling costs, vendor lock-in Develop structured option comparisons and decision materials for leadership Identify cost savings through tool consolidation, decommissioning unused services, and cloud optimization

Negotiation

Team Manager

Ha Noi - Viet Nam

Outsource

Own the overall performance and operations of the pre-sales function, managing multiple language-based teams (currently English- and Mandarin-speaking) through their Team Leaders. Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages. Act as the primary operational point of contact for the client stakeholder, aligning pre-sales execution with client expectations, product updates, and commercial goals. Drive pre-sales strategy, process optimization, and service quality to deliver strong customer experience and sales conversion for client products. Collaborate cross-functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry-to-sale conversion. Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client. Build and sustain a high-performance, resilient team culture in a fast-paced, scaling environment.

Negotiation