Assistant Manager ITSM

Team Manager

Ha Noi - Viet Nam

Outsource

Own the overall performance and operations of the pre-sales function, managing multiple language-based teams (currently English- and Mandarin-speaking) through their Team Leaders. Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages. Act as the primary operational point of contact for the client stakeholder, aligning pre-sales execution with client expectations, product updates, and commercial goals. Drive pre-sales strategy, process optimization, and service quality to deliver strong customer experience and sales conversion for client products. Collaborate cross-functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry-to-sale conversion. Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client. Build and sustain a high-performance, resilient team culture in a fast-paced, scaling environment.

Negotiation

Account Manager

Ha Noi - Viet Nam

Outsource

• Account Management
• Sale

Tìm kiếm và tạo quan hệ với khách hàng mới và duy trì mối quan hệ với khách hàng hiện tại, phát triển cơ hội kinh doanh sản phẩm và giải pháp CNTT cho khách hàng trong lĩnh vực Tài chính, Ngân hàng, Chứng khoán, Bảo hiểm và Doanh nghiệp. Hợp tác với đối tác và nhà cung cấp để đảm bảo tiến độ dự án. Đảm bảo doanh số kinh doanh được giao. Hỗ trợ và theo dõi các bộ phận liên quan trong quá trình thực hiện hợp đồng.

Negotiation

Delivery Manager

Ha Noi - Viet Nam

Outsource

• Project Management

Project Oversight: Responsible for the successful delivery of all projects, ensuring deadlines, scope, and quality standards are consistently met. Monitoring & Reporting: Track the status of ongoing projects, organize weekly delivery review meetings, and provide timely updates on portfolio status, risks, and dependencies. Risk & Issue Management: Proactively identify and escalate major risks, resolve project issues, and manage large customer escalations. Strategic Project Leadership: Directly manage key and strategic projects (approximately 50% of the time). Resource Allocation: Effectively manage and allocate delivery resources across projects to maximize efficiency. Stakeholder Engagement: Build strong relationships with key customer stakeholders, manage expectations, and handle escalations. Standards & Governance: Establish and enforce delivery principles such as project planning, periodic reporting, and risk management frameworks. Team Development: Train, mentor, and support the project management team to strengthen capabilities and performance.

Negotiation