Assistant Manager ServiceNow

JOB DESCRIPTION

PURPOSE
Implements computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.
Develop solution by preparing and evaluating alternative workflow solutions.
Interact with users for collecting requirements and providing technical solutions.
Provide guidance for junior developers to complete tasks.
Get used to the Agile development process and reach the goal of each sprint.
Implement the requirements by defining and analyzing system problems, designing and testing standards and solutions.
KEY ACCOUNTAIBILITIES
Assist the manager to lead the team to provide the day to day support on the system.
Develop and implement new ServiceNow applications and integrations from initiation tocompletion, tailored to the customer requirements.
Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
Develop clear and concise technical & process documentation.
Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.
Design quality features and think about howt he applications and solutions will evolve inthe future.
Solving complex problems in a highlydynamic and agile environment.
Having a strong focus on code quality andreusability.
Manage the setup, administration andconfiguration of ServiceNow.
Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan.
Manage the day-to-day operations of ServiceNow code change for logic restriction, adhoc change request on forms update, Azure Function/AWS Lambda or other automation enhancement.
Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement.
Collaborate with the rest of the ServiceNow COE team, other countries/BUs to configure and improve core platform capabilities.
Responsible for writing the technical documents, so that developers can follow and deliver automation, and delivery of high-quality solutions to our customers.
KEY PERFORMANCE INDICATORS
Drive ServiceNow related changes with a high rate of success.
Ensures compliance with standards, procedures and processes.
Establishment of measurements and targets to improve process effectiveness and efficiency.
Support projects and efforts that have abroad impact across the organization related to Service Management.
Meet the project target provided by direct manager.
EXTERNAL & INTERNAL CONTACTS
Group Head of Infrastructure and Cloud Technologies
One Cloud Team
Head of Service Management
Service Level Manager
IT Service Management
IT and stakeholders of Business Units
IT teams of Group Shared Services
Countries/Business Units
Vendors and/or Service Providers

JOB REQUIREMENT

QUALIFICATIONS / EXPERIENCE
3-5 years' experience with ServiceNOW administration, logic and workflow design.
Experience in application development using Python and JavaScript is a must.
Minimum 5 years' experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
1-2 years' experience in AWS/Azure is preferred.
CERTIFICATIONS
ITIL V3/V4 Certification.
Certified as ServiceNow -System Administrator (CSA)
Certified as ServiceNow - Application Developer (CAD)
Certified Implementation Specialist (CIS) -ITSM
Micro certificate - Integration Hub fundamentals
CIS - Discovery, CIS - Service Mapping, CIS - Software Asset Management, CIS - Hardware Asset Management will be a plus.
KNOWLEDGE & TECHNICAL SKILLS
Demonstrating experience working with ServiceNow platform with the component such as ITSM pro, ITOM, IRM, BCM, ITAM, AppEngine.
Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.
Experience in IT service management.
Ability to analyze, troubleshoot and resolve complex software applications or integration related problems.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenario sand results.
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.

WHAT'S ON OFFER

13th salary
Bonus paid in April next year if joining before Oct 2024
Paid leave up to 22 days per year (prorated for partially joining)
Work remote 1 day per week
Health insurance for employees and direct dependents

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

ServiceNow

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiation

Job ID:

J01570

Status:

Close

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