Assistant Manager ServiceNow

JOB DESCRIPTION

PURPOSE
Implements computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.
Develop solution by preparing and evaluating alternative workflow solutions.
Interact with users for collecting requirements and providing technical solutions.
Provide guidance for junior developers to complete tasks.
Get used to the Agile development process and reach the goal of each sprint.
Implement the requirements by defining and analyzing system problems, designing and testing standards and solutions.
KEY ACCOUNTAIBILITIES
Assist the manager to lead the team to provide the day to day support on the system.
Develop and implement new ServiceNow applications and integrations from initiation tocompletion, tailored to the customer requirements.
Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
Develop clear and concise technical & process documentation.
Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.
Design quality features and think about howt he applications and solutions will evolve inthe future.
Solving complex problems in a highlydynamic and agile environment.
Having a strong focus on code quality andreusability.
Manage the setup, administration andconfiguration of ServiceNow.
Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan.
Manage the day-to-day operations of ServiceNow code change for logic restriction, adhoc change request on forms update, Azure Function/AWS Lambda or other automation enhancement.
Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement.
Collaborate with the rest of the ServiceNow COE team, other countries/BUs to configure and improve core platform capabilities.
Responsible for writing the technical documents, so that developers can follow and deliver automation, and delivery of high-quality solutions to our customers.
KEY PERFORMANCE INDICATORS
Drive ServiceNow related changes with a high rate of success.
Ensures compliance with standards, procedures and processes.
Establishment of measurements and targets to improve process effectiveness and efficiency.
Support projects and efforts that have abroad impact across the organization related to Service Management.
Meet the project target provided by direct manager.
EXTERNAL & INTERNAL CONTACTS
Group Head of Infrastructure and Cloud Technologies
One Cloud Team
Head of Service Management
Service Level Manager
IT Service Management
IT and stakeholders of Business Units
IT teams of Group Shared Services
Countries/Business Units
Vendors and/or Service Providers

JOB REQUIREMENT

QUALIFICATIONS / EXPERIENCE
3-5 years' experience with ServiceNOW administration, logic and workflow design.
Experience in application development using Python and JavaScript is a must.
Minimum 5 years' experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
1-2 years' experience in AWS/Azure is preferred.
CERTIFICATIONS
ITIL V3/V4 Certification.
Certified as ServiceNow -System Administrator (CSA)
Certified as ServiceNow - Application Developer (CAD)
Certified Implementation Specialist (CIS) -ITSM
Micro certificate - Integration Hub fundamentals
CIS - Discovery, CIS - Service Mapping, CIS - Software Asset Management, CIS - Hardware Asset Management will be a plus.
KNOWLEDGE & TECHNICAL SKILLS
Demonstrating experience working with ServiceNow platform with the component such as ITSM pro, ITOM, IRM, BCM, ITAM, AppEngine.
Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.
Experience in IT service management.
Ability to analyze, troubleshoot and resolve complex software applications or integration related problems.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenario sand results.
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.

WHAT'S ON OFFER

13th salary
Bonus paid in April next year if joining before Oct 2024
Paid leave up to 22 days per year (prorated for partially joining)
Work remote 1 day per week
Health insurance for employees and direct dependents

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

ServiceNow

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiation

Job ID:

J01570

Status:

Close

Related Job:

Engineering Manager (Data Platform)

Ho Chi Minh - Viet Nam

Offshore

  • Data Engineering
  • Management

This role focused on data engineering teams with data warehousing, streaming and batch patterns, CI/CD for data pipelines, Drive and coach Agile teams to deliver on engineering standards, sprint backlogs and plans, engineers' responsibilities and performance management, code quality, adherence to development guardrails, and testing; Drive Agile delivery across data platforms, ensuring high standards for; Data quality and testing, Code quality and review practices, CI/CD for data pipelines, Documentation and operational readiness Collaborate closely with data architects, product managers, analytics teams, platform teams, and governance stakeholders to deliver data capabilities aligned with business priorities Own the execution of the data engineering roadmap, balancing short-term delivery with long-term platform sustainability Contribute to data platform architecture and design, including ingestion, transformation, storage, and consumption layers Coach engineers to be T-shaped, capable of working across batch, streaming, analytics engineering, and platform concerns Own and prioritise the remediation of technical and data debt, including legacy pipelines, performance issues, and data quality gaps Stay current with modern data engineering tools, patterns, and methodologies, particularly within the Databricks ecosystem Be accountable for the full lifecycle of data solutions, from design through build, deployment, monitoring, and support Empower teams to be self-sufficient, disciplined, and accountable for the reliability of data products Lead initiatives to improve data delivery processes, including automation, observability, and operational excellence Motivate teams to continuously improve through innovation, experimentation, and continuous delivery Drive career development and progression for data engineers, partnering with HR on performance management and growth paths

Negotiation

View details

Product Manager (Data & Models)

Ho Chi Minh - Viet Nam

Product

  • Product Management
  • AI

Designing data strategy and model integration for creating efficient data pipelines, evaluation frameworks, and annotation systems to maintain high-performance LLMs. Responsible for ensuring data quality standards and implementing bias mitigation and privacy-preserving techniques. Defining the product's core model roadmaps, taking into account technical feasibility, user needs, and ethical considerations. Collaboration with researchers to incorporate experimental breakthroughs into deployable features. Partnering with Engineering and Research teams to ensure model development aligns with product goals and advocating for transparency in model decision-making to build user trust. Analyzing usage patterns from open-source communities (Discord, Reddit, GitHub) to refine model behavior and address real-world edge cases, contributing to community-driven model evolution. Setting performance benchmarks, cost efficiency, and resource utilization standards for model scalability and reliability.

Negotiation

View details

Engineering Manager - AI for RAN and 6G Wireless Systems

Ho Chi Minh, Ha Noi - Viet Nam

Product

  • Machine Learning
  • Management
  • AI

Manage and expand an engineering team focused on AI-enabled signal processing for the Radio Access Network (RAN). Supervise the development of deep learning models for various tasks related to RAN. Work with global teams to drive proof-of-concepts and production-quality AI-RAN components. Supervise the integration of AI models into full-stack simulations and/or testbeds using various frameworks. Align project priorities with hardware-software co-design constraints and deployment scenarios. Provide mentorship and guidance to team members, ensure technical excellence, and contribute to strategic direction.

Negotiation

View details