Associate General Manager Ops

ABOUT CLIENT

Our client is a leading global technology company that provides a wide range of IT services and solutions. With a strong focus on innovation and digital transformation, our client helps businesses adapt to the ever-changing technological landscape. Their expertise in areas like cloud computing, cybersecurity, and AI makes them a valuable partner for organizations.

JOB DESCRIPTION

Responsible for delivering large projects or multiple projects
In charge of planning, scoping, and designing projects
Creating transition plans for moving work from client locations to nearshore locations
Planning and managing capacity and resources for service transitions
Implementing a framework to evaluate service capabilities and risk profiles for new or changed services
Ensuring services can be managed, operated, and supported as per specified constraints
Facilitating the transfer of services between service providers

JOB REQUIREMENT

Prior experience in a Service Transition role is required
Experience with managing large and complex transitions
Strong verbal communication skills
Capable of leading a team
Possess attention to detail
Strong analytical skills
Proficient in creative problem solving and reporting
Concern for accuracy and improvement
Detail-oriented with process knowledge and technical expertise
Strong interpersonal and networking skills

WHAT'S ON OFFER

This position offers hybrid working arrangements, with three days working in the office and flexible hours.
Salary is negotiable based on candidate expectations.
Employees are entitled to 18 paid leaves annually, which includes 12 annual leaves and 6 personal leaves.
The insurance plan includes coverage based on full salary, a 13th-month salary, and performance bonuses.
A monthly meal allowance of 730,000 VND is provided.
Employees receive 100% full salary and benefits from the start of employment.
Medical benefits are extended to the employee and their family.
The work environment is fast-paced, flexible, and multicultural with opportunities for travel to 49 countries.
The company provides complimentary snacks, refreshments, and parking facilities.
Internal training programs covering technical, functional, and English language skills are offered.
The regular working hours are from 08:30 AM to 06:00 PM on Mondays to Fridays, inclusive of meal breaks.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Operation, Non-tech

Location:

Ha Noi - Viet Nam

Working Policy:

Hybrid

Job ID:

J01691

Status:

Close

Related Job:

Manager, Colleague Services

Ho Chi Minh - Viet Nam


Product

  • HR

Strategically plan and oversee the Colleague Services team to ensure delivery of exceptional P&C services aligning with organizational goals. Lead the development and improvement of P&C procedures and Knowledge-Based Articles to comply with legal and regulatory standards. Supervise accurate and efficient processing of People transactions, including employee lifecycle events, payroll, and benefits administration. Foster collaboration with other P&C teams for seamless integration and service delivery. Utilize data-driven insights to assess and enhance P&C processes, integrating innovative technologies for efficiency. Offer strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs. Create and deliver comprehensive P&C metrics and reporting for monitoring service effectiveness. Manage the P&C operational budget and optimize resource allocation. Oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment. Manage People Systems strategically to support organizational objectives. Lead process automation initiatives to streamline P&C operations and improve service delivery. Manage immigration/mobility services for expatriate colleagues, ensuring compliance with relevant laws and regulations.

Negotiation

View details

Strategy and Operations

Ho Chi Minh, Ha Noi - Viet Nam


Product

  • Operation

Undertake critical projects related to game operations, player experience, and marketing Receive mentorship from senior leaders, with project goals and scopes directly determined by the Country Head & Product Management Leaders Engage in various aspects of project execution, from planning and coordination to problem-solving and performance tracking Rotate across functions to make a genuine impact with each project Assume responsibility for measurable outcomes tied to real business results, from revenue-driving campaigns to product feature rollouts Gain insight into the inner workings of the gaming business by participating in its operations Access dedicated coaching and receive frequent performance feedback to foster development.

Negotiation

View details

Senior Tech Lead (Shop 6.0)

Ho Chi Minh - Viet Nam


Outsource

  • Backend
  • Frontend
  • Azure

Take on overall technical and organizational responsibility for delivering Shop 6.0 across frontend, backend, and infrastructure Plan delivery scope, milestones, and releases, and coordinate the work of parallel workstreams (frontend, backend, DevOps, QA) Make and facilitate key architectural decisions together with the senior engineers, particularly around microservices, APIs, and cloud-native implementation on Azure Identify and manage risks related to integration (especially the ERP Cloud connection), scalability, and technical dependencies Serve as the central point of contact for stakeholders on scope, prioritization, and timelines Ensure code quality through reviews, mentoring, and clear standards, including a pull request process with mandatory checks and senior/lead review Ensure transparency on progress, risks, and decisions towards the team and management

Negotiation

View details