Associate General Manager Ops

ABOUT CLIENT

Our client is a leading global technology company that provides a wide range of IT services and solutions. With a strong focus on innovation and digital transformation, our client helps businesses adapt to the ever-changing technological landscape. Their expertise in areas like cloud computing, cybersecurity, and AI makes them a valuable partner for organizations.

JOB DESCRIPTION

Responsible for delivering large projects or multiple projects
In charge of planning, scoping, and designing projects
Creating transition plans for moving work from client locations to nearshore locations
Planning and managing capacity and resources for service transitions
Implementing a framework to evaluate service capabilities and risk profiles for new or changed services
Ensuring services can be managed, operated, and supported as per specified constraints
Facilitating the transfer of services between service providers

JOB REQUIREMENT

Prior experience in a Service Transition role is required
Experience with managing large and complex transitions
Strong verbal communication skills
Capable of leading a team
Possess attention to detail
Strong analytical skills
Proficient in creative problem solving and reporting
Concern for accuracy and improvement
Detail-oriented with process knowledge and technical expertise
Strong interpersonal and networking skills

WHAT'S ON OFFER

This position offers hybrid working arrangements, with three days working in the office and flexible hours.
Salary is negotiable based on candidate expectations.
Employees are entitled to 18 paid leaves annually, which includes 12 annual leaves and 6 personal leaves.
The insurance plan includes coverage based on full salary, a 13th-month salary, and performance bonuses.
A monthly meal allowance of 730,000 VND is provided.
Employees receive 100% full salary and benefits from the start of employment.
Medical benefits are extended to the employee and their family.
The work environment is fast-paced, flexible, and multicultural with opportunities for travel to 49 countries.
The company provides complimentary snacks, refreshments, and parking facilities.
Internal training programs covering technical, functional, and English language skills are offered.
The regular working hours are from 08:30 AM to 06:00 PM on Mondays to Fridays, inclusive of meal breaks.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Operation, Non-tech

Location:

Ha Noi - Viet Nam

Working Policy:

Hybrid

Job ID:

J01691

Status:

Close

Related Job:

Tech Lead / Team Lead (Web API)

Ho Chi Minh - Viet Nam

Outsource

  • NodeJS
  • ReactJS
  • Azure

Provide technical leadership and mentorship for a team of Senior Software Engineers, offering guidance on architectural decisions, code reviews, and best practices Conduct regular 1:1s, performance discussions, goal setting, and support personal development plans for the team Take ownership of team delivery, including sprint planning, backlog refinement, removing blockers, and ensuring reliable execution Act as the primary technical point of contact for the Product Manager and stakeholders Support recruitment efforts by participating in interviews and contributing to building the engineering team Cultivate a culture of quality, security, and continuous improvement within the team Contribute to the development and code ownership of the TypeScript-based Payment API and Hub App (React) Define and evolve the technical architecture, including API design, security model (OAuth2 / JWT), cloud infrastructure (Azure), and data flows Drive the roadmap for test automation, CI/CD pipelines (GitHub Actions), observability, and SLA compliance (24/7 availability) Evaluate and implement AI-assisted development tools to enhance team productivity Ensure PCI DSS compliance and secure-by-design practices across the entire stack Provide hands-on incident response and on-call escalation support.

Negotiation

View details

Growth Marketing Manager

Ho Chi Minh - Viet Nam

Product

  • Marketing

Advocate the benefits of AI Agents to solopreneurs through compelling educational content and storytelling. Develop and implement strategies to acquire thousands of users through organic reach, community building, and product-led growth loops. Create educational content (videos, blogs, social) to explain our tech and promote as a productivity tool for solo users. Improve the user journey from "discovery" to "2-minute setup" to "active daily use." Continuously experiment with new channels and messaging to scale our user base.

Negotiation

View details

Customer Success Manager, SaaS

Ho Chi Minh - Viet Nam

Product

  • Account Management

Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn Identify opportunities for customers to expand their usage or adopt additional functionalities.

Negotiation

View details