Business Analyst (Service Now)

ABOUT CLIENT

Our client specializes in providing cutting-edge IT solutions for various industries

JOB DESCRIPTION

Gathering functional requirements from business users, and converting them into technical functions for the development team to implement.

Ensuring that enhancements add value to the business.

Testing developed system functionalities according to the requirements before releasing them for user acceptance testing.

Providing support for user acceptance testing.

Collaborating with stakeholders to understand their enhancement needs.

Overseeing stakeholders, managing risks, and controlling project timelines.

Modeling business processes and identifying areas for improvement.

Assisting with day-to-day operations, including addressing end user inquiries and system maintenance.

Designing an effective inquiry/issue process, such as a Service Desk.

Coordinating major platform upgrades or necessary platform changes.

JOB REQUIREMENT

Minimum 3 to 4 years of experience in IT project delivery

Minimum 1 year of development experience

Minimum 2 years of experience as a business analyst

IT, Business degree or equivalent

Analytical skills with an IT background

Capable of working independently with minimal supervision as well as in teams

Demonstrates initiative, self-motivation, and eagerness to learn

Ability to effectively communicate with stakeholders of diverse levels and backgrounds

WHAT'S ON OFFER

Highly skilled and committed individuals who adapt quickly to the work environment.

Competitive salary based on candidate's capability and company's salary structure.

Salary reassessment every 6 months based on performance.

Bonus and 13th-month salary during holiday seasons.

Monthly team building activities.

Annual company trip.

Healthcare insurance coverage.

Full social benefits in accordance with company and Vietnamese law.

Professional and organized work environment.

Excellent opportunity to enhance English language skills.

Access to learning logistics and professional project management systems.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666

We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Business Analyst, Product Management, Manual Test, Automation Test, ServiceNow, Services 24/7, Google Cloud

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiation

Job ID:

J01648

Status:

Related Job:

Senior Product Manager

Ho Chi Minh - Viet Nam

No.1 Construction Tech company in Japan

Product Management

#The Opportunity: As the promoter of product development projects at the company, you will gain experience in project management and development direction, working with the business department from project definition to requirements definition, development, testing, and release. In the future, you will be responsible for product management of the company's products.#Job Scope: This is an important position that involves understanding the characteristics of users of the service and driving product development projects while balancing the needs of product, sales, customer success, and engineers. #Product Management: Define the scope, objectives, and goals of product development. Build the product structure and process, create and promote schedules. #Development Direction: Working with product managers to organize requirements, design business processes, and define requirements. Creating and executing test and release plans. Creating explanatory materials for internal/customer use. Verifying post-release effectiveness and reporting. Create and maintain comprehensive product documentation #Development Environment: Backend: Ruby on Rails, Go, AWS, Elasticsearch, MySQL, DynamoDB, Redis, Terraform (IaC), OIDC (Authentication). Frontend: Next.js/React.js, Typescript, Vue.js/Nuxt.js. Mobile App: Kotlin, Swift, Flutter. CI/CD & DevOps: Docker, Kubernetes, CodePipeline, CodeBuild, CircleCI, GitHub Actions. Monitoring & Tools: Datadog, Sentry, Bugsnag, Swagger, ZenHub, Figma

Negotiation

View details

Director of Engineering (Lending)

Ho Chi Minh - Viet Nam

Digital Bank, Product

Management

Leading and directing the engineering teams that are responsible for the development and maintenance of technology platforms Collaborating with stakeholders to ensure that the chosen technology aligns with the company's goals Defining a clear and forward-looking technology strategy and roadmap Researching, evaluating, and selecting technologies, frameworks, and tools, and championing new ways of working Establishing governance processes and guidelines to support engineering practices, technology adoption, and application lifecycle, ensuring compliance with security, performance, and maintenance standards Facilitating the adoption and effective utilization of the engineering stack across the group, including training, documentation, support, and fostering a culture of continuous learning and improvement within the engineering leads.

Negotiation

View details

Head of Engineering

Ho Chi Minh - Viet Nam

Information Technology & Services

Backend
Frontend
Management

Lead, scale, and mentor software engineering teams in Vietnam across diverse technology stacks Promote a strong engineering culture focused on innovation, delivery excellence, and agile best practices Establish and grow local technology centers of excellence in transformation areas like cloud, blockchain, and AI Drive continuous improvement in engineering productivity, tooling, and quality assurance Provide oversight and capacity planning in collaboration with Professional Services Units (PSUs) and Country Units (CUs) Support presales initiatives by advising on technical solutions, delivery models, and team composition Represent engineering and IDU resource needs in local talent planning, mentoring, and skills development Partner with local teams to ensure a high-performing and compliant working environment Collaborate with Risk & Quality teams to manage and escalate supply, demand and operational risks or non-compliance concerning delivery Ensure staffing needs meet all defined quality standards and compliance frameworks across global client engagements Work closely with stakeholders to align engineering practices, delivery models, and resource mobilization Assist business development teams in shaping technology proposals, solution architecture, and rate card structures

Negotiation

View details