Business Analyst (Service Now)

ABOUT CLIENT

Our client specializes in providing cutting-edge IT solutions for various industries

JOB DESCRIPTION

Gathering functional requirements from business users, and converting them into technical functions for the development team to implement.
Ensuring that enhancements add value to the business.
Testing developed system functionalities according to the requirements before releasing them for user acceptance testing.
Providing support for user acceptance testing.
Collaborating with stakeholders to understand their enhancement needs.
Overseeing stakeholders, managing risks, and controlling project timelines.
Modeling business processes and identifying areas for improvement.
Assisting with day-to-day operations, including addressing end user inquiries and system maintenance.
Designing an effective inquiry/issue process, such as a Service Desk.
Coordinating major platform upgrades or necessary platform changes.

JOB REQUIREMENT

Minimum 3 to 4 years of experience in IT project delivery
Minimum 1 year of development experience
Minimum 2 years of experience as a business analyst
IT, Business degree or equivalent
Analytical skills with an IT background
Capable of working independently with minimal supervision as well as in teams
Demonstrates initiative, self-motivation, and eagerness to learn
Ability to effectively communicate with stakeholders of diverse levels and backgrounds

WHAT'S ON OFFER

Highly skilled and committed individuals who adapt quickly to the work environment.
Competitive salary based on candidate's capability and company's salary structure.
Salary reassessment every 6 months based on performance.
Bonus and 13th-month salary during holiday seasons.
Monthly team building activities.
Annual company trip.
Healthcare insurance coverage.
Full social benefits in accordance with company and Vietnamese law.
Professional and organized work environment.
Excellent opportunity to enhance English language skills.
Access to learning logistics and professional project management systems.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Business Analyst, Product Management, Manual Test, Automation Test, ServiceNow, Services 24/7, Google Cloud

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiation

Job ID:

J01648

Status:

Close

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