Business Analyst (Service Now)

ABOUT CLIENT

Our client specializes in providing cutting-edge IT solutions for various industries

JOB DESCRIPTION

Gathering functional requirements from business users, and converting them into technical functions for the development team to implement.
Ensuring that enhancements add value to the business.
Testing developed system functionalities according to the requirements before releasing them for user acceptance testing.
Providing support for user acceptance testing.
Collaborating with stakeholders to understand their enhancement needs.
Overseeing stakeholders, managing risks, and controlling project timelines.
Modeling business processes and identifying areas for improvement.
Assisting with day-to-day operations, including addressing end user inquiries and system maintenance.
Designing an effective inquiry/issue process, such as a Service Desk.
Coordinating major platform upgrades or necessary platform changes.

JOB REQUIREMENT

Minimum 3 to 4 years of experience in IT project delivery
Minimum 1 year of development experience
Minimum 2 years of experience as a business analyst
IT, Business degree or equivalent
Analytical skills with an IT background
Capable of working independently with minimal supervision as well as in teams
Demonstrates initiative, self-motivation, and eagerness to learn
Ability to effectively communicate with stakeholders of diverse levels and backgrounds

WHAT'S ON OFFER

Highly skilled and committed individuals who adapt quickly to the work environment.
Competitive salary based on candidate's capability and company's salary structure.
Salary reassessment every 6 months based on performance.
Bonus and 13th-month salary during holiday seasons.
Monthly team building activities.
Annual company trip.
Healthcare insurance coverage.
Full social benefits in accordance with company and Vietnamese law.
Professional and organized work environment.
Excellent opportunity to enhance English language skills.
Access to learning logistics and professional project management systems.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Business Analyst, Product Management, Manual Test, Automation Test, ServiceNow, Services 24/7, Google Cloud

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiation

Job ID:

J01648

Status:

Close

Related Job:

Senior Data Analyst, Anti-spoofing Operation

Ho Chi Minh - Viet Nam

Product

  • Data Analyst
  • Data Engineering

Lead and develop analytical initiatives to address fraud detection challenges, from problem definition through implementation, monitoring, and continuous optimization. Spearhead strategic efforts to combat emerging fraud patterns and develop innovative detection approaches through data analysis, testing, and impact measurement. Design and implement production-grade data pipelines, automated workflows, and advanced analytical frameworks using statistical methods, machine learning, and geospatial analysis. Conduct in-depth analyses of complex fraud operations and develop behavioral analytics systems. Translate technical findings into actionable recommendations for leadership, product teams, and engineering. Lead compliance analytics initiatives and define evaluation metrics for new features. Provide technical guidance and mentorship, establish best practices, and contribute to hiring top talent in analytics.

Negotiation

View details

Senior Software Analyst

Ho Chi Minh - Viet Nam

Product

  • Business Analyst

Lead requirement-gathering sessions with various teams Analyze and document functional and non-functional requirements, workflows, and data models Translate business objectives into technical specifications and ensure traceability through delivery Design or review business processes and suggest optimization opportunities Support the creation of solution design documents, API specifications, and integration mappings Collaborate closely with developers, QA, and DevOps teams during implementation and testing phases Validate solution design and ensure alignment with business expectations Participate in system configuration, user acceptance testing (UAT), and defect triage Prepare and maintain high-quality project documentation, user guides, and reports Support post-deployment analysis and continuous improvement initiatives Contribute to design discussions related to credit scoring, loan origination, repayment, and customer self-service Remain updated on regulatory changes and emerging financial technologies in the region Act as a liaison between client business teams and technical delivery teams Mentor junior analysts and provide guidance on documentation standards and analysis methodologies Present findings, solutions, and recommendations to stakeholders confidently Contribute to an internal knowledge base and reusable business templates.

Negotiation

View details

Technical Architect / Solution Architect

Ho Chi Minh - Viet Nam

Product

  • Data Engineering
  • Cloud
  • Java
  • Typescript
  • Angular

Recent 3+ years of cloud Native, Modern solution Architecture with recent 3+ years of insurance (preferred), Banking, Fintech, or e-commerce experience. Successfully designed and delivered secure, high performance resilient cloud native solutions using open-source frameworks. Experience with micro frontend, microservices, server-less code, Docker containers, Kubernetes orchestration framework. Continuous integration/continuous delivery (CI/CD), package deployments. Data High and Low level design deliverables - ERD, Logical and Physical Design Design and implement large and complex data solutions (Data Warehouse, Data Lake, Data Analytics), having experience with some tools WS Glue, Lake Formation, AWS Athena, OpenMetadata. Experience with Azure/AWS cloud infrastructure at scale and architecture designs of cloudnative ecosystem. Experience with Data as a Service concepts and data virtualization Experience with designing solutions for managing highly complex business rules. Translate business requirements, including application resiliency requirements, into application architectural specifications. Create, evaluate and implement plans and design proposals for high impact IT solutions, involving leading edge technologies. Manage technical project delivery; perform code reviews and make recommendations of code changes; collaborate with vendor development staff to resolve technical challenges; help to analyse and determine performance tuning and scalability improvements of code and queries. Extensive experience in designing, developing and deploying large, scalable production applications on cloud/SaaS platforms Significant experience designing, deploying, and supporting production cloud environments, such as AWS and Azure Solid understanding of API and integration design principles (example 12 Factor Principles) Knowledge of Agile and DevOps software development tools and methodologies Experience creating custom policies in API Management platform Using AI coding tools to speed up the development. Understand AI-Powered insurance solutions such as AI claim processing, recommendation engine... Own problems through to resolution. Team player with strong organization and interpersonal skills Strong written, presentation and stakeholder management skills

Negotiation

View details