Business Analyst (Service Now)

ABOUT CLIENT

Our client specializes in providing cutting-edge IT solutions for various industries

JOB DESCRIPTION

Gathering functional requirements from business users, and converting them into technical functions for the development team to implement.
Ensuring that enhancements add value to the business.
Testing developed system functionalities according to the requirements before releasing them for user acceptance testing.
Providing support for user acceptance testing.
Collaborating with stakeholders to understand their enhancement needs.
Overseeing stakeholders, managing risks, and controlling project timelines.
Modeling business processes and identifying areas for improvement.
Assisting with day-to-day operations, including addressing end user inquiries and system maintenance.
Designing an effective inquiry/issue process, such as a Service Desk.
Coordinating major platform upgrades or necessary platform changes.

JOB REQUIREMENT

Minimum 3 to 4 years of experience in IT project delivery
Minimum 1 year of development experience
Minimum 2 years of experience as a business analyst
IT, Business degree or equivalent
Analytical skills with an IT background
Capable of working independently with minimal supervision as well as in teams
Demonstrates initiative, self-motivation, and eagerness to learn
Ability to effectively communicate with stakeholders of diverse levels and backgrounds

WHAT'S ON OFFER

Highly skilled and committed individuals who adapt quickly to the work environment.
Competitive salary based on candidate's capability and company's salary structure.
Salary reassessment every 6 months based on performance.
Bonus and 13th-month salary during holiday seasons.
Monthly team building activities.
Annual company trip.
Healthcare insurance coverage.
Full social benefits in accordance with company and Vietnamese law.
Professional and organized work environment.
Excellent opportunity to enhance English language skills.
Access to learning logistics and professional project management systems.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Business Analyst, Product Management, Manual Test, Automation Test, ServiceNow, Services 24/7, Google Cloud

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Job ID:

J01648

Status:

Close

Related Job:

Senior Automation Quality Engineer

Ho Chi Minh - Viet Nam


Outsource

  • Automation Test

Design and develop automated testing frameworks and solutions that promote quality engineering and shift-left testing practices. Analyze, design, create, and execute automated test cases for backend microservices and monolithic applications, as well as end-to-end tests using tools such as Cypress and Playwright. Design, create, and maintain automated tests across unit, API, integration, system, and end-to-end testing, while continuously enhancing test coverage and quality. Conduct manual testing and perform non-functional testing, including performance, resilience, and security testing. Integrate testing practices into CI/CD pipelines. Collaborate with software engineers, product owners, and stakeholders to identify and manage quality risks. Review code and provide guidance to developers on creating effective automated tests. Contribute to exploratory testing, release verification, and initiatives for continuous improvement. Actively engage in sprint planning and other Agile ceremonies, offering insights and guidance on quality and testing progress. Lead quality assurance and automation efforts within the Scrum teams, striving to elevate overall quality standards.

Negotiation

View details

Senior Business Analyst

Ho Chi Minh - Viet Nam


Outsource

  • Business Analyst

Collaborate with various teams and business units, such as security and architecture; coordinate with the data team to develop dashboards. Provide reports to executive leadership. Lead business improvement and transformation projects. Gather requirements to adapt to business changes, ensuring processes are standardized. Possess skills in data analysis and reporting (advanced expertise is not necessary, as there is support for data reporting). Understand business objectives to identify gaps and communicate them to appropriate teams. Create relevant documentation and keep it updated for transparency within the team. Communicate iteration priorities, feature sets, roadmaps, and customer feedback to different stakeholders and executives. Utilize strong business analysis skills and methodologies to ensure alignment and maximize value for customers. Engage with clients regarding project status and ensure team understanding of client requirements. Evaluate existing processes to identify opportunities for redesign or enhancement to improve productivity or efficiency. Support and review testing scenarios, test data, and defect verification throughout the delivery process. Represent the project team at workshops, presentations, showcases, and other meetings, ensuring any decisions made are communicated back to the engineering team.

Negotiation

View details

Senior Product Engineer

Ho Chi Minh - Viet Nam


Product, AI Application Platform

  • Python
  • AWS
  • Azure
  • AI

Design and develop the agent framework, including workflows, tool utilization, orchestration, and reasoning. Create the runtime, governance, and evaluation capabilities to ensure that agents are safe and reliable in production environments. Develop integrations and reusable components that link agents to customer systems and data. Manage features from start to finish: comprehend the user problem, deliver an initial version quickly, then refine it with feedback from end-users until it is polished and truly functional. Utilize these agents in daily tasks and address any obstacles encountered. Maintain high standards for quality and guide others through code reviews.

Negotiation

View details