Cloud Infrastructure Engineer
JOB DESCRIPTION
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Job Summary
Company Type:
Product
Technical Skills:
System, Cloud
Location:
Ho Chi Minh - Viet Nam
Working Policy:
Salary:
Negotiation
Job ID:
J00695
Status:
Close
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To be responsible for managing technology in projects and providing technical guidance or solutions for work completion To be responsible for providing technical guidance or solutions To develop and guide the team members in enhancing their technical capabilities and increasing productivity To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. To ensure process compliance in the assigned module and participate in technical discussions or review.
Negotiation
View detailsTechnical Support Engineer (JP speaking)
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- Application Support
Investigates and communicates with customers to comprehend and address their concerns. Keeps customers updated on the status and resolution of their issues. Utilizes troubleshooting tools such as event logs and performance traces to resolve customer problems. Addresses various customer issues, documenting technical work and research, and escalating when necessary. Analyzes and offers solutions for customer needs using log analysis and other tools. Works with resources from different groups when needed to resolve complex customer issues. Participates in training to enhance support skills and expertise. Provides input to enhance products and processes, and identifies potential defects for resolution. Offers feedback on improving automated tools. Collaborates and shares ideas in case triage meetings to resolve customer problems effectively.