Customer Service Supervisor

Job Description

Job Summary
Customer Service Supervisor shall undertake responsibilities for controlling overall Customer Service activities and/ or assignment.
  • Summarize Voice of Customers (VOCs) from different sources and channels.
  • Make report and conduct analysis of VOCs.
  • VOCs report and analysis to management members and General Director.
  • Promote and monitor the utilization of VOCs for improvement of products and services basing on the Reports and analysis of VOCs.
  • Collaborate with other Departments to make strategies for products’ improvement;
  • Carry out jobs assigned by superiors.
Job Relationship
  • Internal: Internal Departments, Sections, Board of Management.

Job Requirement

  • Education:
    •  Bachelor’s Degree in Marketing, Business Administration, Economics or related major
  • Job requirements:
    • Good command for both written and spoken in English;
    • Good at MS Office, especially Excel;
    • Have Customer and Market orientation mindset;
    • Strong analytical and problem solving skills;
    • Adept at report writing.
  • Years of Experience:
    • Proven working experience in the equivalent position.

What’s on offer

  • Office hours from Monday to Friday. (08:00 – 16:45/ From Monday to Friday)
  • Working place: Ho Chi Minh
  • Dynamic working environment.
  • Competitive salary package + benefits + performance bonus.
  • Training opportunities for both soft skills and professional skills.

Contact

Job Summary

Company Type:

Product

Technical Skills:

Customer Service, Non-tech

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Job ID:

J00464

Status:

Close

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