Customer Service Supervisor

Job Description

Job Summary
Customer Service Supervisor shall undertake responsibilities for controlling overall Customer Service activities and/ or assignment.

• Summarize Voice of Customers (VOCs) from different sources and channels.
• Make report and conduct analysis of VOCs.
• VOCs report and analysis to management members and General Director.
• Promote and monitor the utilization of VOCs for improvement of products and services basing on the Reports and analysis of VOCs.
• Collaborate with other Departments to make strategies for products’ improvement;
• Carry out jobs assigned by superiors.

Job Relationship

• Internal: Internal Departments, Sections, Board of Management.

Job Requirement

• Education:
  •  Bachelor’s Degree in Marketing, Business Administration, Economics or related major
• Job requirements:
  • Good command for both written and spoken in English;
  • Good at MS Office, especially Excel;
  • Have Customer and Market orientation mindset;
  • Strong analytical and problem solving skills;
  • Adept at report writing.
• Years of Experience:
  • Proven working experience in the equivalent position.

What’s on offer

• Office hours from Monday to Friday. (08:00 – 16:45/ From Monday to Friday)
• Working place: Ho Chi Minh
• Dynamic working environment.
• Competitive salary package + benefits + performance bonus.
• Training opportunities for both soft skills and professional skills.

Contact

• PEGASI – IT Recruitment Consultancy
• Email: recruit@pegasi.com.vn | Tel: +84 28 7109 9077