Customer Service Supervisor
Job Description
Job SummaryCustomer Service Supervisor shall undertake responsibilities for controlling overall Customer Service activities and/ or assignment.
- Summarize Voice of Customers (VOCs) from different sources and channels.
- Make report and conduct analysis of VOCs.
- VOCs report and analysis to management members and General Director.
- Promote and monitor the utilization of VOCs for improvement of products and services basing on the Reports and analysis of VOCs.
- Collaborate with other Departments to make strategies for products’ improvement;
- Carry out jobs assigned by superiors.
- Internal: Internal Departments, Sections, Board of Management.
Job Requirement
- Education:
- Bachelor’s Degree in Marketing, Business Administration, Economics or related major
- Job requirements:
- Good command for both written and spoken in English;
- Good at MS Office, especially Excel;
- Have Customer and Market orientation mindset;
- Strong analytical and problem solving skills;
- Adept at report writing.
- Years of Experience:
- Proven working experience in the equivalent position.
What’s on offer
- Office hours from Monday to Friday. (08:00 – 16:45/ From Monday to Friday)
- Working place: Ho Chi Minh
- Dynamic working environment.
- Competitive salary package + benefits + performance bonus.
- Training opportunities for both soft skills and professional skills.
Contact
- PEGASI – IT Recruitment Consultancy
- Email: recruit@pegasi.com.vn | Tel: +84 28 7109 9077
Job Summary
Company Type:
manufacturing, food product
Technical Skills:
Customer Service, Non-tech
Location:
Ho Chi Minh - Viet Nam
Salary:
$ 900 - $ 1,000
Job ID:
J00464
Status:
Close
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