Customer Success Manager (Retails Solution)

ABOUT CLIENT

Our client is a global leader in the technology industry, providing innovative solutions for businesses of all sizes

JOB DESCRIPTION

Oversee the onboarding and adoption process to ensure customers utilize the product consistently and derive value from it
Gain insight into customers' workflows and assist them in integrating our product into their processes
Address potential issues before they escalate by preemptively resolving them
Regularly track customers' usage, satisfaction, and feedback to address any issues as needed
Work collaboratively across departments including sales, support, and product to maintain customer satisfaction

JOB REQUIREMENT

Proficiency in Thai and English language
Experience in B2B consulting or Retail Operations is advantageous
Have a talent for establishing and nurturing relationships
Demonstrate empathy in customer interactions, understanding both their accomplishments and challenges
Possess a data-driven mentality and effective communication and presentation abilities.
Strive to become a reliable consultant for customers, gaining their trust by providing valuable industry and product expertise and making recommendations in their best interest.

WHAT'S ON OFFER

Attractive salary package.
Annual team building activities and company trip.
Comprehensive training opportunities.
Collaborate with talented and open-minded colleagues for a rewarding learning experience.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Account Management

Location:

Others - Thailand

Working Policy:

Hybrid

Salary:

Negotiation

Job ID:

J01694

Status:

Close

Related Job:

Embedded Software Project Manager (Chinese speaking)

Ho Chi Minh, Ha Noi - Viet Nam

Outsource

  • Project Management
  • Embedded

The Cross-Domain Computing & ADAS (XC-CP) Team is looking for 5 highly-skilled Chinese-Speaking Embedded Software Project Manager (SW PCM) to join our In-Vehicle Infotainment (IVI) development team in Ha Noi and Ho Chi Minh City, Vietnam. The XC-CP Team develops high-quality, state-of-the-art Automotive Head Unit and Home Appliance Linux/Android-based systems. Together with other locations worldwide, we provide software solutions for navigation, vehicle functions, autonomous driving, camera, and IoT features to the car marker. Our team also contributes to smart home & IoT solutions through SW delivery to Home Appliance products.#Your Main Roles Join the software development of the latest generation of IVI for a well-known Work directly with top automotive experts from Bosch Japan, China, India and Germany Exposure to state-of-the-art technologies in Automotive industry# #Key Responsibilities: Interface with customers and other stakeholders as the responsibility for software part of the product from acquisition phase until final release Be responsible for managing the project schedule and deliverables within defined Q-C-D Analyze customer requirements, clarify and document with the support of development team Issue development request to developers and track the progress Develop the team and give feedback to associates as per need Leading project team to solve problem during software development to ensure delivery milestone & quality Responsible for Quality, Cost and Delivery of the project.

Negotiation

View details

Embedded Software Project Manager (Japanese speaking)

Ho Chi Minh, Ha Noi - Viet Nam

Outsource

  • BSE/BrSE
  • Project Management
  • Embedded

The Cross-Domain Computing & ADAS (XC-CP) Team is looking for 5 highly-skilled and experienced Software Project Manager (SW PCM) to join our In-Vehicle Infotainment (IVI) development team in Ha Noi and Ho Chi Minh City, Vietnam. The XC-CP Team develops high-quality, state-of-the-art Automotive Head Unit and Home Appliance Linux/Android-based systems. Together with other locations worldwide, we provide software solutions for navigation, vehicle functions, autonomous driving, camera, and IoT features to the car marker. Our team also contributes to smart home & IoT solutions through SW delivery to Home Appliance products.#Your Main Roles Join the software development of the latest generation of IVI for a well-known Work directly with top automotive experts from other such as Japan, China, India and Germany Exposure to state-of-the-art technologies in Automotive industry# #Key Responsibilities Interface with customers and other stakeholders as the responsibility for software part of the product from acquisition phase until final release Be responsible for managing the project schedule and deliverables within defined Q-C-D (Quality-Cost-Delivery) Analyze customer requirements, clarify and document with the support of development team Issue development request to developers and track the progress Develop the team and give feedback to associates as per need Leading project team to solve problem during software development to ensure delivery milestone & quality

Negotiation

View details

B2B Sales Manager

Ha Noi - Viet Nam

Product

  • Sale

Lead the business client sales department, implement sales plans, lead the team to achieve revenue targets, and maintain strong relationships with corporate customers#What you'll do: Identify and approach potential clients such as hospitals, clinics, and corporate partners to promote our laboratory testing services. Maintain and strengthen relationships with business clients Develop and execute sales plans for corporate clients Ensure team meets monthly, quarterly, and annual sales targets Lead, train, and motivate sales staff Oversee proposals, quotations, and contract processes Explore new opportunities and acquire new business clients Monitor industry trends, competitor activities, and market demands to identify new growth opportunities Prepare regular sales reports including performance metrics and market insights, and provide constructive feedback to management

Negotiation

View details