Customer Success Manager (Retails Solution)
ABOUT CLIENT
JOB DESCRIPTION
JOB REQUIREMENT
WHAT'S ON OFFER
CONTACT
Job Summary
Company Type:
Product
Technical Skills:
Account Management
Location:
Others - Thailand
Working Policy:
Hybrid
Job ID:
J01694
Status:
Close
Related Job:
People Manager
Ho Chi Minh - Viet Nam
Product
- HR
- Management
1. Lead & Develop People Team (HRBP & People Operations) Lead, coach, and develop HRBP and People Operations team members to operate as strong business partners and subject matter experts Set clear goals, priorities, and performance standards for the team, ensuring alignment with company and People strategy Build team capability in strategic thinking, stakeholder management, and problem-solving Foster a culture of accountability, ownership, and continuous improvement within the People team2. Drive HR Business Partnering Excellence Oversee HRBP support for business divisions and functions, ensuring consistent and high-quality people partnership Guide HRBPs in advising leaders on org design, workforce planning, performance management, talent development, engagement, and change management Act as escalation point for complex people cases (performance, conflict, restructuring, employee relations) Ensure people solutions are pragmatic, compliant, and aligned with Amanotes' culture and values3. Own Learning, Development & Organizational Effectiveness Own the design and execution of core learning and development frameworks, in partnership with L&D stakeholders Translate business strategy and capability gaps into: Learning priorities Career pathways and development journeys Lead or contribute to organization design initiatives, including role clarity, job architecture, and team effectiveness Enable change management for major people and organizational initiatives4. Own Compensation & Benefits Strategy and People Operations Excellence Lead C&B function to design, review, and manage competitive and scalable compensation and benefits frameworks Oversee salary review cycles, incentive programs, promotions, job leveling, and benchmarking Ensure compliance with labor laws and internal governance Partner with Finance and Head of People on budgeting, cost control, and workforce planning5. Execute and Improve Core People Systems & Processes Lead the execution and continuous improvement of key People systems such as: Performance Management (PMP) Career frameworks & job architecture Talent review & succession planning Rewards & recognition Ensure people policies and processes are well-designed, communicated, and consistently applied Translate People strategy into clear roadmaps, milestones, and measurable outcomes6. Stakeholder Management & Cross-functional Collaboration Partner closely with business leaders to understand their challenges and proactively propose people solutions Work with Head of People to prepare insights, data, and recommendations for leadership decision-making Collaborate with Talent Acquisition, L&D, Finance, and Legal to ensure integrated People practices7. Culture & Change Enablement Support the Head of People and collaborate with People Experience and Comms Lead in driving culture, values, and change initiatives across the organization Act as a role model of Amanotes' leadership behaviors and people philosophy Ensure People team contributes actively to building an engaging, inclusive, and high-performance culture
Negotiation
View detailsSenior Account Executive
Ho Chi Minh - Viet Nam
Outsource
- Account Management
- Sale
Take ownership of Sales Qualified Leads (SQLs) and manage the entire sales process to successful close. Lead contract and pricing negotiations and meet or exceed revenue quotas. Conduct discovery sessions with key stakeholders to understand their business challenges and aspirations. Collaborate with technical teams to design customized solutions and deliver compelling proposals. Manage your pipeline within the CRM and provide accurate sales forecasts. Ensure all client interactions and deal stages are accurately documented. Provide feedback to refine lead quality and collaborate with marketing and delivery teams. Partner with the CRO on strategic accounts to accelerate deal cycles. Learn about Our Client's offerings and value proposition, shadow technical teams, and build a foundational understanding of capabilities. Assume ownership of the existing pipeline and secure your first deal through the entire sales cycle.
Negotiation
View detailsManager, Technical Development Advisory
Ho Chi Minh - Viet Nam
Product
- L&D/OD
Work with experts to create technical learning solutions for addressing skill gaps and supporting capability development. Manage the administration and optimization of learning management systems and related platforms for effective content delivery and a good learner experience. Take charge of program management for training initiatives, including needs analysis, design, development, delivery coordination, and evaluation. Collaborate with the Head of Technical Development Advisory and senior stakeholders to align learning initiatives with strategic priorities and transformation objectives. Implement and monitor quality assurance processes to uphold high standards across all learning content and delivery. Develop and report on key performance metrics, learning analytics, and program effectiveness to drive continuous improvement. Coordinate with regional and global teams to ensure consistent learning experiences across multiple locations.