Customer Success Manager (Retails Solution)

Oversee the onboarding and adoption process to ensure customers utilize the product consistently and derive value from it

Gain insight into customers' workflows and assist them in integrating our product into their processes

Address potential issues before they escalate by preemptively resolving them

Regularly track customers' usage, satisfaction, and feedback to address any issues as needed

Work collaboratively across departments including sales, support, and product to maintain customer satisfaction

Proficiency in Thai and English language

Experience in B2B consulting or Retail Operations is advantageous

Have a talent for establishing and nurturing relationships

Demonstrate empathy in customer interactions, understanding both their accomplishments and challenges

Possess a data-driven mentality and effective communication and presentation abilities.

Strive to become a reliable consultant for customers, gaining their trust by providing valuable industry and product expertise and making recommendations in their best interest.

Attractive salary package.

Annual team building activities and company trip.

Comprehensive training opportunities.

Collaborate with talented and open-minded colleagues for a rewarding learning experience.

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666