Customer Success Manager (Retails Solution)

ABOUT CLIENT

Our client is a global leader in the technology industry, providing innovative solutions for businesses of all sizes

JOB DESCRIPTION

Oversee the onboarding and adoption process to ensure customers utilize the product consistently and derive value from it
Gain insight into customers' workflows and assist them in integrating our product into their processes
Address potential issues before they escalate by preemptively resolving them
Regularly track customers' usage, satisfaction, and feedback to address any issues as needed
Work collaboratively across departments including sales, support, and product to maintain customer satisfaction

JOB REQUIREMENT

Proficiency in Thai and English language
Experience in B2B consulting or Retail Operations is advantageous
Have a talent for establishing and nurturing relationships
Demonstrate empathy in customer interactions, understanding both their accomplishments and challenges
Possess a data-driven mentality and effective communication and presentation abilities.
Strive to become a reliable consultant for customers, gaining their trust by providing valuable industry and product expertise and making recommendations in their best interest.

WHAT'S ON OFFER

Attractive salary package.
Annual team building activities and company trip.
Comprehensive training opportunities.
Collaborate with talented and open-minded colleagues for a rewarding learning experience.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Account Management

Location:

Others - Thailand

Working Policy:

Hybrid

Job ID:

J01694

Status:

Close

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