Customer Success Manager (Retails Solution)

Sales Manager

Ho Chi Minh - Viet Nam

Product

Manage the entire B2B sales process including identifying potential clients, making initial contact, presenting, negotiating, closing deals, and following up. Develop and maintain a client base through proactive outreach, networking, referrals, and market analysis. Understand the specific requirements and challenges of clients’ businesses to offer appropriate products or solutions that deliver tangible benefits. Lead discussions and product demonstrations with decision-makers and relevant stakeholders. Create customized proposals, engage in negotiations, and finalize agreements efficiently. Cultivate lasting connections with clients to foster recurring business and uncover fresh opportunities. Stay informed about market trends and customer preferences to anticipate demands, competitive trends, and growth avenues. Monitor sales progress and results, leveraging data to prioritize tasks and enhance conversion rates. Take charge of achieving quarterly and yearly sales goals and explore innovative strategies to boost revenue.

Negotiation

Senior Engineer Manager - Technology Risk

Ho Chi Minh - Viet Nam

Product

• Management
• Backend
• Data Engineering
• Devops

Develop and implement a cohesive roadmap for strategic execution based on the company's strategic ambitions Coordinate and oversee multiple engineering teams within the organization to achieve desired outcomes Collaborate with various internal teams, including technology, risk, business, and product teams, to ensure requirements are met before and after project delivery Take responsibility for both the development and ongoing operational support of applications in production Manage cyber security updates, ensuring software versions are up to date and infrastructure is patched regularly Monitor and control investment delivery to maintain alignment between different domains and optimize spending Facilitate collaboration between engineering and risk domain experts to achieve strategic technology goals

Negotiation

Senior QA Manager

Ho Chi Minh - Viet Nam

Product

• Automation Test
• Manual Test

Oversee QA delivery and performance across 10+ product lines, including test automation and performance testing. Lead and develop five team leads through goal setting, regular one-on-ones, performance management, and hiring, including onboarding two new hires. Set and manage team-level targets against the organisation's QA scorecard, focusing on measurable quality outcomes rather than test case counts. Manage daily QA operations within the release train model, covering defect lifecycle, test execution, triage, estimation, reviews, and reporting, while proposing improvements to the model. Strengthen team leads' specification review and estimation capabilities, enabling them to handle area-level scoping independently without VP involvement. Increase test automation coverage and engineer productivity while accelerating testing cycles without compromising coverage or confidence. Lead QA's analysis of escaped defects, ensuring customer issues drive process improvements. Collaborate with Support to identify recurring and high-impact issues and share insights across teams. Partner with Product and Development to assess requirements from a customer impact perspective and strengthen defect prevention. Prepare quarterly business reviews and present team performance metrics alongside the VP, who owns the QA narrative for executive leadership. Provide quality evidence to support the VP's release go/no-go decisions, without owning the final release decision.

Negotiation