Customer Success Manager (Retails Solution)

ABOUT CLIENT

Our client is a global leader in the technology industry, providing innovative solutions for businesses of all sizes

JOB DESCRIPTION

Oversee the onboarding and adoption process to ensure customers utilize the product consistently and derive value from it
Gain insight into customers' workflows and assist them in integrating our product into their processes
Address potential issues before they escalate by preemptively resolving them
Regularly track customers' usage, satisfaction, and feedback to address any issues as needed
Work collaboratively across departments including sales, support, and product to maintain customer satisfaction

JOB REQUIREMENT

Proficiency in Thai and English language
Experience in B2B consulting or Retail Operations is advantageous
Have a talent for establishing and nurturing relationships
Demonstrate empathy in customer interactions, understanding both their accomplishments and challenges
Possess a data-driven mentality and effective communication and presentation abilities.
Strive to become a reliable consultant for customers, gaining their trust by providing valuable industry and product expertise and making recommendations in their best interest.

WHAT'S ON OFFER

Attractive salary package.
Annual team building activities and company trip.
Comprehensive training opportunities.
Collaborate with talented and open-minded colleagues for a rewarding learning experience.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Account Management

Location:

Others - Thailand

Working Policy:

Hybrid

Salary:

Negotiation

Job ID:

J01694

Status:

Close

Related Job:

Consulting Sales Manager / Sales Executive

Ho Chi Minh - Viet Nam

Outsource

  • Sale

Pipeline Management: Drive pipeline creation and conversion to consistently meet and exceed sales targets. Client Development: Expand Capgemini's presence within key banking divisions by building and nurturing strong client relationships. Executive Engagement: Establish trusted relationships with business and technology CXOs to influence strategic decisions. Proactive Sales: Lead proactive sales initiatives to achieve and surpass business objectives. Strategic Planning: Define and execute strategic plans for focus areas, ensuring alignment with overall account goals. Opportunity Intelligence: Build account intelligence to uncover, shape, and develop new opportunities. Collaboration: Partner with Capgemini service lines and external partners to deliver integrated, end-to-end solutions. Proposal Development: Create compelling proposals, pricing strategies, and points of view for both proactive opportunities and formal procurement processes. Global CoE Engagement: Collaborate with Global Centers of Excellence (Data, Cloud & Infra, Fraud, Risk & Compliance) to secure and deliver successful deals. P&L Ownership: Hold full profit and loss responsibility for assigned divisions, business areas, or portfolios.

Negotiation

View details

Head of Human Resources

Ho Chi Minh - Viet Nam

Product

  • HR
  • Management

Workforce Strategy: Design and implement workforce strategies aligned with the product roadmap and business P&L priorities. Organizational Design: Lead initiatives to support scaling, restructuring, and portfolio expansion. Talent Planning: Drive long-term talent density and succession planning for critical roles. Capability Frameworks: Build capability models directly linked to business outcomes. Executive Partnership: Act as a strategic advisor to senior leadership on people-related decisions. Business Translation: Translate business strategy into talent and capability requirements. Data Insights: Provide workforce analytics to guide growth and investment decisions. Leadership Development: Strengthen leadership pipelines and organizational resilience. Hiring Standards: Elevate recruitment standards and evaluation logic to ensure long-term talent quality. High-Performance Culture: Establish a culture anchored in accountability and clarity. Leadership Programs: Build leadership development initiatives tied to strategic priorities. Performance Management: Align performance systems with measurable business impact. AI Integration: Embed AI-driven tools into recruitment, workforce planning, and performance management. Predictive Analytics: Develop predictive talent models to anticipate capability gaps. Automation: Leverage automation to improve efficiency and decision quality. AI Governance: Promote responsible AI practices in people-related processes. HR Dashboards: Build dashboards connecting people metrics to business KPIs, operationalizing AI at scale. Cultural Alignment: Strengthen organizational culture focused on innovation, speed, and ownership. Behavioral Reinforcement: Ensure hiring and leadership behaviors reflect cultural direction. Agility & Governance: Balance agility with governance in a dynamic digital environment.

Negotiation

View details

Visual Project Producer (Project Manager, Korean Speaking) - VVX

Ho Chi Minh - Viet Nam

Product

  • Project Management
  • Comtor

Translation of technical and business documents from Korean to English or Vietnamese, and vice versa. Act as a liaison between teams in Vietnam and Korea headquarters to ensure effective communication and timely information exchange. Organize and facilitate meetings, take minutes, and ensure that follow-up actions are implemented. Manage and plan project schedules, track key milestones, monitor project progress, and prioritize tasks across various teams. Collaborate with stakeholders and teams to address issues, improve processes, and promote seamless collaboration. Ensure that deliverables meet specified technical and business requirements. Take on additional tasks as assigned by the supervisor. Preferred qualifications: Experience in 3D, VFX, animation, filming, real-time content, or virtual production. Familiarity with content creation workflows or production pipelines. Understanding of virtual streamers. Ability to communicate technical concepts in an accessible way. Effective collaboration across departments and teams. Experience working with Korean clients.

Negotiation

View details