Customer Success Manager (Retails Solution)

ABOUT CLIENT

Our client is a global leader in the technology industry, providing innovative solutions for businesses of all sizes

JOB DESCRIPTION

Oversee the onboarding and adoption process to ensure customers utilize the product consistently and derive value from it
Gain insight into customers' workflows and assist them in integrating our product into their processes
Address potential issues before they escalate by preemptively resolving them
Regularly track customers' usage, satisfaction, and feedback to address any issues as needed
Work collaboratively across departments including sales, support, and product to maintain customer satisfaction

JOB REQUIREMENT

Proficiency in Thai and English language
Experience in B2B consulting or Retail Operations is advantageous
Have a talent for establishing and nurturing relationships
Demonstrate empathy in customer interactions, understanding both their accomplishments and challenges
Possess a data-driven mentality and effective communication and presentation abilities.
Strive to become a reliable consultant for customers, gaining their trust by providing valuable industry and product expertise and making recommendations in their best interest.

WHAT'S ON OFFER

Attractive salary package.
Annual team building activities and company trip.
Comprehensive training opportunities.
Collaborate with talented and open-minded colleagues for a rewarding learning experience.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Account Management

Location:

Others - Thailand

Working Policy:

Hybrid

Job ID:

J01694

Status:

Close

Related Job:

QA Team Lead

Ho Chi Minh - Viet Nam

Product, AI Application Platform

  • Manual Test
  • Automation Test
  • Management
  • Playwright

Take charge of QA delivery for client projects, ensuring high quality and readiness for release, and providing transparent status updates to the team Participate in client and stakeholder calls to discuss test results, identify risks, and determine remaining tasks Utilize AI tools to streamline test design, conduct exploratory checks, and manage regression testing Provide mentorship to approximately 2 QA contractors, offering feedback, assistance, and maintaining high standards Collaborate with the development team on creating test plans to ensure comprehensive coverage aligns with the features being delivered Create concise and informative reports focusing on what has passed, what has failed, and any impediments.

Negotiation

View details

Merchant Partnership Manager

Ho Chi Minh - Viet Nam

Product

  • Sale
  • Account Management

Serve as the main point of contact between the company and strategic partners, establishing alignment, collaboration, and long-term relationship success. Establish mutually beneficial partnerships with leading brands that create sustainable value for both parties. Negotiate and finalize partnership agreements that are in line with company goals and market positioning. Work collaboratively with internal teams (Sales, Finance, Customer Service, Product, Legal) to ensure seamless integration and execution across commercial, operational, and service dimensions. Take ownership of the performance of assigned accounts, with a strong focus on ROI, disciplined execution, and effective time management. Regularly assess partner performance, gather feedback, and coordinate improvements to product features, service quality, and processes. Stay updated on market trends, competitor activities, and industry shifts. Proactively share insights and suggestions based on partner feedback and market analysis.

Negotiation

View details

BRAIN User Success Specialist

Ho Chi Minh - Viet Nam

Product

  • Python
  • Automation Test
  • Operation

We are looking for a skilled engineer to join our user success team. The role involves troubleshooting user issues, addressing queries, and gathering customer feedback. Additionally, responsibilities include backend engineering tasks such as optimization, security, storage, and server-side web application development.

Negotiation

View details