Customer Success Manager (Retails Solution)

ABOUT CLIENT

Our client is a global leader in the technology industry, providing innovative solutions for businesses of all sizes

JOB DESCRIPTION

Oversee the onboarding and adoption process to ensure customers utilize the product consistently and derive value from it
Gain insight into customers' workflows and assist them in integrating our product into their processes
Address potential issues before they escalate by preemptively resolving them
Regularly track customers' usage, satisfaction, and feedback to address any issues as needed
Work collaboratively across departments including sales, support, and product to maintain customer satisfaction

JOB REQUIREMENT

Proficiency in Thai and English language
Experience in B2B consulting or Retail Operations is advantageous
Have a talent for establishing and nurturing relationships
Demonstrate empathy in customer interactions, understanding both their accomplishments and challenges
Possess a data-driven mentality and effective communication and presentation abilities.
Strive to become a reliable consultant for customers, gaining their trust by providing valuable industry and product expertise and making recommendations in their best interest.

WHAT'S ON OFFER

Attractive salary package.
Annual team building activities and company trip.
Comprehensive training opportunities.
Collaborate with talented and open-minded colleagues for a rewarding learning experience.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Account Management

Location:

Others - Thailand

Working Policy:

Hybrid

Job ID:

J01694

Status:

Close

Related Job:

Head of Engineering - Marketing Technology

Ho Chi Minh - Viet Nam

Product

  • Management

Translate the Domain strategic ambitions into an integrated roadmap for strategic execution, and drive this from shaping through to delivery Lead multiple engineering teams across Domain to drive outcomes - hence Domain knowledge of these areas is desirable. Work closely with the business teams, product owners to validate requirements before and after delivery through showcases and Day 2 production monitoring Own not just the build, but the runtime of applications in production through active operational support, clearly defined support model with engineers proficient in site reliability engineering Own and lead the efforts of cyber security updates such as keeping software currency versions up to date, patch infrastructure every sprint Oversee investment delivery across domain to maintain alignment between Domains, ensure investment is spent effectively, and provide insights on effectiveness and prioritisation of spend Bridge engineering excellence with marketing domain expertise while driving strategic technology outcomes

Negotiation

View details

Delivery Manager

Ho Chi Minh - Viet Nam

Outsource

  • Project Management

Oversee the leadership, mentoring and development of two engineering teams, namely AI BI and AI-Powered Service Desk. This includes managing recruitment, evaluating performance, and facilitating career growth. Take accountability for the delivery of both teams, comprising planning, prioritization, sprint execution, and ensuring high-quality releases. Work in conjunction with Product, Data Science/ML, and Design to establish roadmaps and convert business requirements into technical implementation. Offer technical direction and architectural oversight across BI dashboards, analytics pipelines, and AI-powered service/support tooling. Advocate for engineering best practices such as code quality, testing, CI/CD, observability, and documentation. Manage competing priorities across both teams, resolve obstacles for engineers, and oversee inter-team dependencies. Collaborate with backend, frontend, and ML engineers to ensure unified architecture across the teams. Provide regular reports on team performance, progress in delivery, and potential risks to senior leadership. Cultivate an environment focused on accountability, collaboration, and continual enhancement. Remain involved in hands-on tasks as required, including code reviews, architecture discussions, and making technical decisions.

Negotiation

View details

Solution Designer (Merchant Services)

Ho Chi Minh - Viet Nam

Product

  • Java
  • NodeJS

Evaluate business requirements and COM systems to develop high-quality solutions that integrate technical sophistication, security, scalability, and business value. Produce comprehensive design materials, architectural charts, and technical documentation for implementation teams. Utilize systems thinking and design thinking approaches to assess the impact on the COM ecosystem. Execute proof-of-concept projects as needed to validate architectural decisions and mitigate implementation risks. Effectively communicate intricate technical concepts and design choices to a wide range of stakeholders, including technology heads, engineering managers, product owners, tech leads, testing teams, and technology executives. Act as a reliable advisor capable of bridging the gap between business and technical spheres. Advocate for platform-focused principles by creating adaptable and reusable solutions that promote consistency and effectiveness throughout the organization. Offer strategic insight to Technology Leadership on architectural direction, technical debt, and platform development.

Negotiation

View details