Customer Success Manager, SaaS

ABOUT CLIENT

Our client is a global leader in the technology industry, providing innovative solutions for businesses of all sizes

JOB DESCRIPTION

Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules
Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues
Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges
Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains
Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost
Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn
Identify opportunities for customers to expand their usage or adopt additional functionalities.

JOB REQUIREMENT

Proficiency in English is a necessary requirement
It is beneficial to have previous experience in SaaS Customer Success or F&B operations
An analytical approach to data and the ability to use it to make strategic suggestions are essential
Excellent communication and presentation abilities, with customers relying on your industry and product knowledge
Proficiency in understanding both positive and negative aspects in people and situations, and establishing connections on that basis

WHAT'S ON OFFER

Attractive salary package.
Annual team building activities and company trip.
Comprehensive training opportunities.
Collaborate with talented and open-minded colleagues for a rewarding learning experience.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Account Management

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Onsite

Job ID:

J02141

Status:

Active

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