Delivery Manager

Engaging the client, together with the Sales / Client Manager, to gather requirements and understand their challenge (s)

Help to shape and develop the appropriate delivery solution (working closely with the Sales lead, Technical solution architect (s) and others) by determining the right skillsets, team sizing, hiring needs, etc. including setting up the proposal in GFT's PSA toolset (Kimble)

Review the project planning and monitoring work products regularly with the Project Manager

Ensure that the project/program adheres to the agreed budget and Schedule

Support the Project Manager in the communication with the customer

Prepare Project status reports for the Client Steering Committee

Monitor and review customer satisfaction

Manage change request together with the Client Manager

Address escalations from Project Manager (internal) or client (external) about project risks and issues

Support the Operations team in the invoicing process (e.g., month end timesheets)

Act as Champion for Quality Management

Communicate the applicable policies and processes to the project/program

Ensure that proposal, project set-up and project execution are done according to GFT's policies and processes

Review the quality reports with respect to the project/program

Monitor and track non-compliance issues

Assign Project Manager/s to the project/s

Ensure adequate staffing and training

Ensure clear definition of responsibilities

Ensure commitment of the project team to the project plan

Motivate, coach and mentor team members