Delivery Manager

ABOUT CLIENT

Our client is a software development company that focuses on creating custom solutions for their clients.

JOB DESCRIPTION

Oversee the leadership, mentoring and development of two engineering teams, namely AI BI and AI-Powered Service Desk. This includes managing recruitment, evaluating performance, and facilitating career growth.

Take accountability for the delivery of both teams, comprising planning, prioritization, sprint execution, and ensuring high-quality releases.

Work in conjunction with Product, Data Science/ML, and Design to establish roadmaps and convert business requirements into technical implementation.

Offer technical direction and architectural oversight across BI dashboards, analytics pipelines, and AI-powered service/support tooling.

Advocate for engineering best practices such as code quality, testing, CI/CD, observability, and documentation.

Manage competing priorities across both teams, resolve obstacles for engineers, and oversee inter-team dependencies.

Collaborate with backend, frontend, and ML engineers to ensure unified architecture across the teams.

Provide regular reports on team performance, progress in delivery, and potential risks to senior leadership.

Cultivate an environment focused on accountability, collaboration, and continual enhancement.

Remain involved in hands-on tasks as required, including code reviews, architecture discussions, and making technical decisions.

JOB REQUIREMENT

Demonstrated background as an Engineering Manager or Tech Lead overseeing multiple engineering teams or squads

Strong technical expertise in software engineering (frontend, backend, or full-stack), with the capability to engage in architecture and technical discussions

History of delivering data-heavy or analytics products (BI, dashboards, reporting) and/or AI-powered products

Proficient in agile delivery practices (Scrum/Kanban), sprint planning, and cross-team coordination

Effective people-management abilities: recruitment, coaching, performance evaluations, and career advancement

Experience collaborating with distributed, cross-functional teams (product, design, data science)

Excellent English communication skills with the ability to work with global stakeholders

Capable of managing competing priorities across two teams and aligning them with company objectives

Previous involvement in building or managing AI/ML-powered products or features

Familiarity with BI platforms, KPIs, and reporting/analytics workflows

Background in customer service, helpdesk, or service desk platforms

Familiarity with React, modern frontend frameworks, or data visualization

Experience with Azure, Power BI Embedded, or similar enterprise analytics ecosystems

Proven track record of scaling engineering teams in a fast-growing tech environment

Previous experience overseeing teams in Vietnam or the wider APAC region

AI BI Team - develops analytics and BI dashboard products, data visualization, and enterprise reporting tools

AI-Powered Service Desk Team - creates AI-driven customer service/support tooling, automation, and intelligent ticketing/service workflows

WHAT'S ON OFFER

The position offers a competitive salary and benefits package

Employees are eligible for a year-end bonus equivalent to an extra month's salary

Generous annual leave of up to 18 days

Additional premium health insurance coverage

Access to complimentary gourmet coffee, beverages, snacks, and fresh fruits

1-on-1 coaching is available with experienced professionals

Flexible work policy with accommodating hours

Dynamic, fun, and agile environment conducive to sharing and creativity

Colleagues are described as open-minded, kind, and humble

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666

We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Project Management

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Onsite

Job ID:

J02213

Status:

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