Global Customer Success Manager

Head of Engineering

Ho Chi Minh - Viet Nam

Information Technology & Services

• Backend
• Frontend
• Management

Lead, scale, and mentor software engineering teams in Vietnam across diverse technology stacks Promote a strong engineering culture focused on innovation, delivery excellence, and agile best practices Establish and grow local technology centers of excellence in transformation areas like cloud, blockchain, and AI Drive continuous improvement in engineering productivity, tooling, and quality assurance Provide oversight and capacity planning in collaboration with Professional Services Units (PSUs) and Country Units (CUs) Support presales initiatives by advising on technical solutions, delivery models, and team composition Represent engineering and IDU resource needs in local talent planning, mentoring, and skills development Partner with local teams to ensure a high-performing and compliant working environment Collaborate with Risk & Quality teams to manage and escalate supply, demand and operational risks or non-compliance concerning delivery Ensure staffing needs meet all defined quality standards and compliance frameworks across global client engagements Work closely with stakeholders to align engineering practices, delivery models, and resource mobilization Assist business development teams in shaping technology proposals, solution architecture, and rate card structures

Negotiation

Quality Assurance Manager

Ho Chi Minh - Viet Nam

Outsource

• Automation Test

Lead the planning and implementation of QA automation roadmap across product portfolios. Choose and deploy scalable test frameworks for web, API, and microservices (such as Cypress, Selenium, Gherkin). Integrate automated testing into CI/CD pipelines (using GitHub Actions, ArgoCD on GCP/Kubernetes). Develop strategies for test data management and ensure environment readiness for consistent automated runs. Promote Shift-Left Testing by incorporating quality practices from design to production. Coach development teams to write and maintain various tests like Functional, Regression, Smoke, UAT, E2E, Performance, and Security. Collaborate with developers to enable parallel test execution, quick feedback loops, and high release confidence. Establish and monitor quality KPIs such as test coverage, pass rate, defect leakage, and release stability trends. Create dashboards using tools like Xray or custom visualizations to provide visibility into product quality for both QA and engineering teams. Conduct detailed bug analysis to help developers understand root causes, recurring patterns, and upstream quality gaps. Implement improvement plans based on defect trends, through better test coverage, improved requirement clarification, or development best practices. Lead and develop a QA Automation team across the engineering organization. Organize pair testing sessions, QA guilds, and skill-sharing activities with developers and testers. Provide career development, feedback, and guidance to QA team members. Collaborate closely with Engineering, Product, and Leadership on quality goals. Expand automation and quality practices across teams and products. Drive initiatives that enhance release confidence, cycle time, and regression resilience.

Negotiation

Featured Job

Tech Lead Software Developer (Delphi, Oracle PL-SQL)

Ho Chi Minh - Viet Nam

Global Software Delivery Centers

• Delphi

Supervising development teams in a local management role, reporting to the Software Engineering Manager in Europe Setting targets and offering guidance to local teams Ensuring quality in team development Participating in sprint planning and retrospective meetings Assigning and delivering development tasks as per sprint planning Estimating complexity and workload Selecting the most suitable technical solution to meet user requirements Designing, developing, and implementing changes to the LIMS in line with customer and business user needs Collaborating with other team members to support the LIMS Working with other team members (Engineers/QA) to assure high-quality solutions Implementing and enforcing good practices and high-quality standards

Negotiation