Global Customer Success Manager

ABOUT CLIENT

Our client is a cutting-edge technology company specializing in AI-driven solutions for businesses.

JOB DESCRIPTION

Assist customers in smoothly integrating the platform into their services during the onboarding process
Identify how the platform can help meet business objectives and address pain points for customers to enable product usage
Help with event taxonomy and data pipeline using knowledge of SDKs, APIs, and third-party integrations
Build trust as a dependable partner for customers in marketing technology and digital growth
Share customer feedback internally to contribute to ongoing improvements for the platform

JOB REQUIREMENT

Fluent in English and Korean with exceptional communication skills
1-2 years of experience in performance marketing in areas such as marketing agencies, consulting, or media
Strong problem-solving and strategic thinking skills, along with the ability to collaborate across teams
Curious nature and quick learner with proactive and responsible attitude
Proficiency in languages other than English and Korean, particularly Vietnamese
Experience in dealing with global clients
Exceptional presentation and writing skills
Passion for sharing knowledge and simplifying complex information
Experience in digital product management, data analytics, especially in attribution and data analysis solutions
Understanding or interest in advertising technology, digital marketing, and SaaS businesses
Basic programming knowledge or interest in recent IT trends
Interest in building a career in Korea for international applicants

WHAT'S ON OFFER

Effectively handle tasks in a stimulating work environment
Flexibility in working hours with a focus on core time
Access to premium equipment such as MacBook Pro, high-end monitor, and a selection of keyboard and mouse devices
Provision of various paid software support
Emphasis on relaxation and energy replenishment
Paid refresher leaves after 3, 5, and 7 years of service
Flexible vacation options without the need for approval
Birthday leave with pay
Recognition through anniversary and holiday gifts
Health checkup packages for employees
Prioritizing employee growth as an essential aspect of company development
Financial support for job-related seminars, workshops, and conferences
Company-wide and team-specific knowledge exchange initiatives
Assistance for purchasing relevant books
Structured onboarding program and mentorship for new hires

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

Account Management, Non-tech, Marketing

Location:

Ho Chi Minh, Ha Noi, Da Nang, Others - Viet Nam

Working Policy:

Remote, Onsite

Salary:

Negotiation

Job ID:

J01809

Status:

Close

Related Job:

Website QA Manager

Ho Chi Minh - Viet Nam

Product

  • Manual Test
  • Automation Test
  • Management

Provide leadership and guidance for a team of manual and automation ICs Responsible for maintaining high quality standards for the global website across all localized versions Develop and enhance test strategies, plans, and processes for web testing Coordinate and oversee testing efforts for multiple releases and projects Ensure comprehensive test coverage for various web features including content accuracy, navigation, performance, SEO standards, and localization Work collaboratively with cross-functional teams to address quality concerns Improve automation coverage and assist in maintaining automated test suites Oversee defect tracking and collaborate with development teams for resolution Prepare and deliver reports on QA status, metrics, and risk assessments

Negotiation

View details

Featured Job

Project Manager (Infras - Migration experience)

Ho Chi Minh - Viet Nam

Outsource

  • Project Management
  • Cloud

Project Delivery: Manage end-to-end project execution, ensuring timelines, quality, and business objectives are met. Stakeholder Management: Build and maintain strong relationships with internal customers, managing expectations throughout the migration process. Global Coordination: Collaborate with and align 24 different teams across multiple geographies. Release Management: Coordinate releases and ensure smooth transitions during migration activities. Customer Experience: Enhance internal customer satisfaction by proactively addressing concerns and ensuring a seamless migration journey.

Negotiation

View details

Marketing Lead/ Lead UA

Ha Noi - Viet Nam

Product

  • Marketing

Taking ownership of the marketing P&L for the game portfolio (IAA & IAP) Developing tailored UA strategies for each monetization model Identifying market opportunities, target audiences, and scaling roadmaps Planning, executing, and optimizing UA campaigns across various platforms Managing UA budgets and ensuring optimal ROI Optimizing key metrics and ensuring strong UA performance Planning and leading creative strategy Collaborating with production teams to build efficient creative pipelines Optimizing store listings through A/B testing and scaling creative production Demonstrating proficiency in campaign tracking tools, analyzing data, and making timely optimizations to improve CPI, ROAS, and LTV Advising stakeholders on data-driven decision making Collaborating with Product teams to optimize ad frequency, ad placement, pricing, offers, and in-game economy Ensuring alignment between UA and monetization to maximize LTV Analyzing markets, trends, competitors, and industry benchmarks Conducting market research reports Allocating resources, establishing KPIs, and managing team performance Training, mentoring, and developing the team Building a culture that is data-driven, testing-first, and ownership-focused

Negotiation

View details