Global Customer Success Manager

ABOUT CLIENT

Our client is a cutting-edge technology company specializing in AI-driven solutions for businesses.

JOB DESCRIPTION

Assist customers in smoothly integrating the platform into their services during the onboarding process
Identify how the platform can help meet business objectives and address pain points for customers to enable product usage
Help with event taxonomy and data pipeline using knowledge of SDKs, APIs, and third-party integrations
Build trust as a dependable partner for customers in marketing technology and digital growth
Share customer feedback internally to contribute to ongoing improvements for the platform

JOB REQUIREMENT

Fluent in English and Korean with exceptional communication skills
1-2 years of experience in performance marketing in areas such as marketing agencies, consulting, or media
Strong problem-solving and strategic thinking skills, along with the ability to collaborate across teams
Curious nature and quick learner with proactive and responsible attitude
Proficiency in languages other than English and Korean, particularly Vietnamese
Experience in dealing with global clients
Exceptional presentation and writing skills
Passion for sharing knowledge and simplifying complex information
Experience in digital product management, data analytics, especially in attribution and data analysis solutions
Understanding or interest in advertising technology, digital marketing, and SaaS businesses
Basic programming knowledge or interest in recent IT trends
Interest in building a career in Korea for international applicants

WHAT'S ON OFFER

Effectively handle tasks in a stimulating work environment
Flexibility in working hours with a focus on core time
Access to premium equipment such as MacBook Pro, high-end monitor, and a selection of keyboard and mouse devices
Provision of various paid software support
Emphasis on relaxation and energy replenishment
Paid refresher leaves after 3, 5, and 7 years of service
Flexible vacation options without the need for approval
Birthday leave with pay
Recognition through anniversary and holiday gifts
Health checkup packages for employees
Prioritizing employee growth as an essential aspect of company development
Financial support for job-related seminars, workshops, and conferences
Company-wide and team-specific knowledge exchange initiatives
Assistance for purchasing relevant books
Structured onboarding program and mentorship for new hires

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

MarTech Company

Technical Skills:

Account Management, Non-tech, Marketing

Location:

Ho Chi Minh, Ha Noi, Da Nang, Others - Viet Nam

Working Policy:

Remote, Onsite

Salary:

Negotiation

Job ID:

J01809

Status:

Close

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