Head of Delivery

JOB DESCRIPTION

Operational Excellence: Oversee the entire project portfolio in Vietnam. Monitor Project Health, ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) meet or exceed global standards.
P&L & Resource Management: Take full ownership of the Vietnam delivery budget. Optimize resource utilization, manage operational costs, and ensure target profit margins are achieved.
Strategic Expansion: Partner with the CDO and Sales teams to support Pre-sales activities, provide technical feasibility assessments, and strategize for the scaling of new accounts.
Global Integration: Collaborate seamlessly with leadership in the US, Mexico, and Poland to standardize delivery processes (One-KMS way) and manage cross-border resource allocation.
Talent Leadership: Mentor and grow a high-performing team of Delivery Managers and Engineering Directors. Foster a culture of continuous learning, accountability, and technical passion.
Crisis & Risk Management: Act as the ultimate escalation point for delivery issues in Vietnam, providing decisive leadership to resolve complex client or internal challenges.

JOB REQUIREMENT

Experience: 12+ years in the IT industry, with at least 5-7 years in a senior leadership role (Head of Delivery, VP of Engineering, or Director level) overseeing a workforce of 800+ employees.
Domain Expertise: Proven track record in Software Outsourcing or Global Product Development. Deep understanding of Agile/Scrum, DevOps, and modern SDLC methodologies.
Global Mindset: Extensive experience working with North American and European clients. Ability to navigate cultural nuances and manage time-zone challenges effectively.
Business Acumen: Strong financial literacy with experience managing P&L and operational budgets.
Communication: Exceptional English proficiency. You must be able to influence stakeholders and engage in high-level negotiations with C-suite executives.
Education: Bachelor's or Master's degree in Computer Science, IT, or Business Administration. PMP or PMI-ACP certifications are highly preferred.
Leadership Attributes
Decision Maker: Ability to make tough, data-driven decisions under pressure.
Visionary: Not just managing the "now, " but anticipating the "next" in terms of technology trends and delivery models.
Empathetic Leader: A culture-builder who can inspire loyalty and maintain high morale in a fast-paced environment.

WHAT'S ON OFFER

Working in one of the Best Places to Work in Vietnam
Building large-scale & global software products
Working & growing with Passionate & Talented Team
Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting
Flexible working time
Various training on hot-trend technologies, best practices and soft skills
Company trip, big annual year-end party every year, team building, etc.
Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks, …
Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…)

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Project Management

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Hybrid

Salary:

Negotiation

Job ID:

J02084

Status:

Active

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