Head of Delivery

ABOUT CLIENT

Our client is a global technology company with expertise in software development, testing, and cybersecurity.

JOB DESCRIPTION

Manage overall project portfolio in Vietnam, ensuring all Service Level Agreements and Key Performance Indicators meet or exceed global standards.
Take full responsibility for the delivery budget in Vietnam, optimizing resource usage, managing operational costs, and ensuring target profit margins are met.
Work with the CDO and Sales teams to support pre-sales activities and strategize for the scaling of new accounts.
Collaborate with leadership in different locations to standardize delivery processes and manage cross-border resource allocation.
Lead and develop a team of Delivery Managers and Engineering Directors, fostering a culture of continuous learning, accountability, and technical passion.
Serve as the ultimate escalation point for delivery issues in Vietnam, providing decisive leadership to resolve complex client or internal challenges.

JOB REQUIREMENT

Must have at least 12 years of experience in the IT industry
Previous experience in a senior leadership role overseeing a large workforce is required
Proven track record in Software Outsourcing or Global Product Development
Deep understanding of Agile/Scrum, DevOps, and modern SDLC methodologies
Extensive experience working with North American and European clients
Strong financial literacy with experience managing P&L and operational budgets
Exceptional English proficiency with the ability to influence stakeholders and engage in high-level negotiations
Bachelor's or Master's degree in Computer Science, IT, or Business Administration is required
PMP or PMI-ACP certifications are preferred
Must have the ability to make tough, data-driven decisions under pressure
Visionary with the ability to anticipate future technology trends and delivery models
A culture-builder who can inspire loyalty and maintain high morale in a fast-paced environment

WHAT'S ON OFFER

Opportunity to work in a highly regarded workplace in Vietnam
Contributing to the development of large-scale and global software products
Collaborating with a dedicated and skilled team
Access to diverse career opportunities in software services, product development, IT solutions, and consulting
Competitive salary and benefits package
Annual performance appraisals and bonuses
Possibility of short-term and long-term assignments in various global locations
Flexible work hours
Ongoing training in industry-relevant technologies, best practices, and soft skills
Premium healthcare coverage for employees and their families
Company-sponsored trips, annual parties, and team-building activities
Participation in fitness and sports activities such as football, tennis, and yoga
Engagement in community development and charitable activities
Access to in-house entertainment facilities and complimentary snacks and beverages

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Project Management

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Hybrid

Job ID:

J02084

Status:

Active

Related Job:

Delivery Manager

Ha Noi - Viet Nam


Outsource

  • Project Management

Project Oversight: Responsible for the successful delivery of all projects, ensuring deadlines, scope, and quality standards are consistently met. Monitoring & Reporting: Track the status of ongoing projects, organize weekly delivery review meetings, and provide timely updates on portfolio status, risks, and dependencies. Risk & Issue Management: Proactively identify and escalate major risks, resolve project issues, and manage large customer escalations. Strategic Project Leadership: Directly manage key and strategic projects (approximately 50% of the time). Resource Allocation: Effectively manage and allocate delivery resources across projects to maximize efficiency. Stakeholder Engagement: Build strong relationships with key customer stakeholders, manage expectations, and handle escalations. Standards & Governance: Establish and enforce delivery principles such as project planning, periodic reporting, and risk management frameworks. Team Development: Train, mentor, and support the project management team to strengthen capabilities and performance.

Negotiation

View details

Head of Development

Ha Noi - Viet Nam


Outsource

  • BSE/BrSE
  • Management

Develop and execute short-term and long-term development strategies in alignment with the overall business development strategy. Manage and adjust the organizational structure and conduct talent mapping and workforce planning. Develop and manage the operating budget allocation plan and participate in evaluation and hiring decisions for key positions. Collaborate with the management team to conduct performance reviews, assess capabilities, review development paths, and make promotion/personnel adjustment decisions. Establish, monitor, and evaluate the key KPI system and propose organizational improvement plans. Organize and coordinate regular management meetings, growth committee meetings, and company-wide meetings. Represent the Company in working with the parent company and coordinate strategic operational matters. Coordinate activities related to onsite vendors, monitor progress, and resolve arising issues. Take responsibility for periodic management reports, including organizational status, operational efficiency, budget, finance, and key issues that need to be escalated.

Negotiation

View details

Head of Product Delivery and Operations (Transformation & Orchestration)

Ho Chi Minh, Ha Noi - Viet Nam


Product

  • Project Management
  • Scrum/Agile
  • Business Analyst
  • Data Analyst

Develop and oversee five chapters: Data Risk Management, Business Analysis, Product Chapter, PMO, and Product Monitoring, establishing clear performance standards and fostering a culture of quality and continuous improvement Handle triage, impact assessment, communication, and resolution of data quality incidents with appropriate governance and stakeholder notification Ensure ongoing compliance of Financial Crime products with regulatory obligations, design standards, and operational parameters Offer product support by collaborating with Australian and India-based product teams to strategize, test, and deliver high-quality incremental change Ensure the BA chapter provides structured requirements, well-formed user stories, and adequate test coverage for all change activities Monitor and report on Financial Crime product performance and AI model health, translating data into clear insights and risk signals Act as the representative for the Vietnam team in governance forums and performance reviews with Australian leadership, providing transparent reporting on team output and service levels Collaborate with Australian product, risk, and operations leads to align Vietnam team priorities with broader transformation objectives

Negotiation

View details