Head of Delivery

ABOUT CLIENT

Our client is a global technology company with expertise in software development, testing, and cybersecurity.

JOB DESCRIPTION

Manage overall project portfolio in Vietnam, ensuring all Service Level Agreements and Key Performance Indicators meet or exceed global standards.
Take full responsibility for the delivery budget in Vietnam, optimizing resource usage, managing operational costs, and ensuring target profit margins are met.
Work with the CDO and Sales teams to support pre-sales activities and strategize for the scaling of new accounts.
Collaborate with leadership in different locations to standardize delivery processes and manage cross-border resource allocation.
Lead and develop a team of Delivery Managers and Engineering Directors, fostering a culture of continuous learning, accountability, and technical passion.
Serve as the ultimate escalation point for delivery issues in Vietnam, providing decisive leadership to resolve complex client or internal challenges.

JOB REQUIREMENT

Must have at least 12 years of experience in the IT industry
Previous experience in a senior leadership role overseeing a large workforce is required
Proven track record in Software Outsourcing or Global Product Development
Deep understanding of Agile/Scrum, DevOps, and modern SDLC methodologies
Extensive experience working with North American and European clients
Strong financial literacy with experience managing P&L and operational budgets
Exceptional English proficiency with the ability to influence stakeholders and engage in high-level negotiations
Bachelor's or Master's degree in Computer Science, IT, or Business Administration is required
PMP or PMI-ACP certifications are preferred
Must have the ability to make tough, data-driven decisions under pressure
Visionary with the ability to anticipate future technology trends and delivery models
A culture-builder who can inspire loyalty and maintain high morale in a fast-paced environment

WHAT'S ON OFFER

Opportunity to work in a highly regarded workplace in Vietnam
Contributing to the development of large-scale and global software products
Collaborating with a dedicated and skilled team
Access to diverse career opportunities in software services, product development, IT solutions, and consulting
Competitive salary and benefits package
Annual performance appraisals and bonuses
Possibility of short-term and long-term assignments in various global locations
Flexible work hours
Ongoing training in industry-relevant technologies, best practices, and soft skills
Premium healthcare coverage for employees and their families
Company-sponsored trips, annual parties, and team-building activities
Participation in fitness and sports activities such as football, tennis, and yoga
Engagement in community development and charitable activities
Access to in-house entertainment facilities and complimentary snacks and beverages

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Project Management

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Hybrid

Job ID:

J02084

Status:

Active

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