Head of Engineer - Tech Fraud & Scams VN

Head of Merchant Partnership

Ho Chi Minh - Viet Nam

Product

Lead the development and execution of strategic plans aimed at expanding merchant networks and enhancing profitability, with a focus on premium services for high-end market segments and regional growth opportunities. Define key objectives, initiatives, and performance metrics to strengthen engagement with merchants and ensure alignment with overall business goals. Conduct regular business reviews and gather actionable insights from key sectors, particularly in Banking and Finance, to inform strategic planning and optimize commercial outcomes. Stay informed on market trends and competitive movements to proactively identify growth opportunities and adjust partnership strategies as needed. Establish and maintain effective communication processes between merchants and internal departments such as Sales, Customer Service, Marketing, and Product to ensure seamless coordination and responsiveness to merchant needs. Build, coach, and develop a high-performing partnership team, setting clear key performance indicators and accountability structures. Foster a results-oriented culture that values ownership, transparency, and continuous improvement. Perform additional duties as assigned by the governing body.

Negotiation

Director of Sales

Ho Chi Minh - Viet Nam

Product

• Sale

Lead the regional assigned markets revenue strategy, collaborating with the revenue leader to identify priority markets and accounts and achieve new business, growth, and retention targets. Manage a targeted portfolio of strategic enterprise customers, cultivating executive-level relationships, safeguarding renewals, and uncovering opportunities to grow customer value. Drive enterprise sales opportunities from initial contact to deal closure, overseeing discovery, business case preparation, negotiations, and complex purchasing processes. Support the growth of the regional sales team through hands-on customer engagement, constructive coaching, and clear performance standards to build capabilities, confidence, and ownership. Develop and strengthen regional partner relationships, turning joint account strategies into qualified leads and successful deals. Ensure pipeline visibility and forecast accuracy through the client's existing CRM, account planning, and revenue review procedures, identifying and mitigating risks proactively. Collaborate with Sales Engineering, Marketing, Customer Success, and Product teams to address customer requirements, facilitate solution adoption, and incorporate field insights into commercial strategy. Maintain an active presence in the field with customers, partners, and the regional team, representing the company in strategic discussions and strengthening its market presence.

Negotiation

AI Engineer Lead

Ho Chi Minh - Viet Nam

Outsource

• AI
• Python

Spearhead the development and deployment of various applications, pipelines, and workflows tailored for financial services applications. Take charge of critical technical determinations related to model choices, design of retrieval systems, workflow structuring, integration strategies, cost considerations, and latency issues. Develop methodologies for evaluation and regression testing, utilizing data analysis and failure diagnostics to enhance the effectiveness of solutions. Ensure that deployed solutions adhere to production standards encompassing reliability, security, observability, data security, and audit trails. Transform business, risk, and compliance prerequisites into actionable technical solutions in collaboration with clients and internal partners. Provide guidance to engineers, fostering the adoption of standardized AI engineering practices, frameworks, and development methodologies.

Negotiation