Head of Engineering

Head of Merchant Partnership

Ho Chi Minh - Viet Nam

Product

• Sale

Lead the development and execution of strategic plans aimed at expanding merchant networks and enhancing profitability, with a focus on premium services for high-end market segments and regional growth opportunities. Define key objectives, initiatives, and performance metrics to strengthen engagement with merchants and ensure alignment with overall business goals. Conduct regular business reviews and gather actionable insights from key sectors, particularly in Banking and Finance, to inform strategic planning and optimize commercial outcomes. Stay informed on market trends and competitive movements to proactively identify growth opportunities and adjust partnership strategies as needed. Establish and maintain effective communication processes between merchants and internal departments such as Sales, Customer Service, Marketing, and Product to ensure seamless coordination and responsiveness to merchant needs. Build, coach, and develop a high-performing partnership team, setting clear key performance indicators and accountability structures. Foster a results-oriented culture that values ownership, transparency, and continuous improvement. Perform additional duties as assigned by the governing body.

Negotiation

Director of Sales

Ho Chi Minh - Viet Nam

Product

• Sale

Lead the regional assigned markets revenue strategy, collaborating with the revenue leader to identify priority markets and accounts and achieve new business, growth, and retention targets. Manage a targeted portfolio of strategic enterprise customers, cultivating executive-level relationships, safeguarding renewals, and uncovering opportunities to grow customer value. Drive enterprise sales opportunities from initial contact to deal closure, overseeing discovery, business case preparation, negotiations, and complex purchasing processes. Support the growth of the regional sales team through hands-on customer engagement, constructive coaching, and clear performance standards to build capabilities, confidence, and ownership. Develop and strengthen regional partner relationships, turning joint account strategies into qualified leads and successful deals. Ensure pipeline visibility and forecast accuracy through the client's existing CRM, account planning, and revenue review procedures, identifying and mitigating risks proactively. Collaborate with Sales Engineering, Marketing, Customer Success, and Product teams to address customer requirements, facilitate solution adoption, and incorporate field insights into commercial strategy. Maintain an active presence in the field with customers, partners, and the regional team, representing the company in strategic discussions and strengthening its market presence.

Negotiation

Senior Product Owner - CRM Domain

Ho Chi Minh - Viet Nam

• Product Management

#Product Strategy & Business Value Management Roadmap Direction: Collaborate with PM to develop short- and long-term CRM domain development roadmap, ensuring alignment with the company's business objectives. Business Problem Identification: Proactively engage in R&D with C-Level and departments to shape solutions to increase sales productivity and customer care efficiency. Business Value Quantification: Analyze and demonstrate business effectiveness through intelligent processes and measurable metrics.#Technical Expertise & Integrated System Thinking Integrated Solution Design: Responsible for designing, analyzing, and modeling complex, highly interconnected business workflows such as End-to-End Sales Funnel, Automated Lead Scoring, Omnichannel Customer Journey, and Cross-department Workflow Automation. Ecosystem Synchronization: Ensure smooth integration of CRM data architecture and business logic with other core systems in the company (ERP, Data Warehouse, Marketing Automation, POS). Establish Standards (Governance Framework): Build and maintain standards for customer data structure (Master Data Management), interaction rules, and information security on the CRM system.#Execution Management & Collaboration Roadmap Decomposition Management: Receive overall strategy and roadmap from PM to translate them into long-term and midterm Product Backlog for the CRM domain. Collaborate with PO team: Coordinate, guide, and review technical documents (PRD, User Stories, Mockups) from POs in the domain to ensure each PO's solution does not conflict and meets the highest quality standards. Output Quality Management: Responsible for monitoring Sprint progress, conducting User Acceptance Testing (UAT), and ensuring optimal user experience (UX) on the CRM system for maximum operational efficiency.#Biz-Tech Bridge & Effectiveness Measurement Business Problem Transformation: Work closely with PM and operational departments (Sales, Marketing, CS) to transform business problems into clear, feasible system requirements for the Tech team. Data-Driven Optimization: Track, analyze operational metrics and product health indicators (Conversion Rate at each stage, Churn Rate, User Adoption Rate) to propose personalized enhancement solutions and automation to increase productivity for the business.

Negotiation