Head of Operator

Product Consultant

Ho Chi Minh - Viet Nam

Bank, product

• Product Management

Gather input and insights from various business stakeholders to guide strategic transformation and advocate for meaningful experiential change Work with Product Owner to establish and track success metrics aligned with innovation and experience objectives Strive to balance the Cost of acquisition and Cost of Servicing for a larger Addressable market and improved NPS across Merchant services Comprehend customer-facing and internal process flows, as well as the associated technology Recognize interdependencies within the Merchant Services domain structure and collaborate with the Head of Customer Innovation and Experience to deliver business outcomes Contribute to feature elaboration, acceptance criteria, and definition of done Cooperate with teams and participate in relevant agile ceremonies Communicate and engage with business stakeholders outside of the team to ensure alignment and minimize context-switching Address problem resolution, develop product collateral, and monitor results and feedback Drive innovation by recognizing market trends, understanding competitors, and aligning them with business goals Undertake other duties as required by the leadership team from time to time.

Negotiation

Product Owner

Ho Chi Minh - Viet Nam

Bank, product

• Product Management

The Product Owner is responsible for representing the customer's voice and providing the vision and roadmap for the Merchant services experience. They work closely with the Head of and Product consultant to prioritize the squad backlog. They contribute to and lead the discovery and delivery of new initiatives based on customer needs, business value, and regulatory requirements, balanced with technical do-ability and risk assessment. The Product Owner keeps the team focused on the highest priority work and collaborates with stakeholders to streamline work for the team within their sprint velocity. They fulfill the role of a trusted servant leader for their squad, supporting members to understand the squad mission, fostering accountability for the work, and collectively delivering on commitments. Strong communication and ability to influence others are utilized when coordinating and engaging with stakeholders and teams to achieve desired outcomes. The Product Owner represents the voice of the Customer and Colleague when developing the product roadmap and prioritizing based on realistic outcomes and impact, challenging the status quo. They are responsible for managing stakeholders on behalf of the squad and providing transparency and visibility required for all parties involved. The Product Owner embraces continuous learning and improvement, valuing progress over perfection. Being ultimately accountable for the squad's outcomes Collaborating with the squad to elaborate features and stories, defining acceptance criteria and definition of done Making effective day-to-day decisions to facilitate the squad's progress Working in collaboration with the Scrum Master and the squad to deliver backlog, and attending all relevant agile ceremonies Communicating and engaging with stakeholders outside of the squad to protect squad members and avoid context-switching Ensuring that the customer and colleague experience is protected and complete UAT/BVT when required Fulfilling other assigned tasks by the People Leader and/or authorized representative of the company from time to time.

Negotiation

Featured Job

Product Management Manager (Proficiency in Japanese)

Ho Chi Minh, Ha Noi - Viet Nam

Product, Fintech

• Product Management

Promote the globalization of product management strategies. Create and implement global product management plans. Evaluate and modify strategies to ensure effectiveness. Direct the Product Management Department in Vietnam. Guide and support IT communicators and Product Owners. Manage and develop office staff. Collaborate with product managers at the Japanese headquarters to enhance product offerings. Develop and implement training programs for Product Managers.

Negotiation