Head of Technical Services

Head of Merchant Partnership

Ho Chi Minh - Viet Nam

Product

Lead the development and execution of strategic plans aimed at expanding merchant networks and enhancing profitability, with a focus on premium services for high-end market segments and regional growth opportunities. Define key objectives, initiatives, and performance metrics to strengthen engagement with merchants and ensure alignment with overall business goals. Conduct regular business reviews and gather actionable insights from key sectors, particularly in Banking and Finance, to inform strategic planning and optimize commercial outcomes. Stay informed on market trends and competitive movements to proactively identify growth opportunities and adjust partnership strategies as needed. Establish and maintain effective communication processes between merchants and internal departments such as Sales, Customer Service, Marketing, and Product to ensure seamless coordination and responsiveness to merchant needs. Build, coach, and develop a high-performing partnership team, setting clear key performance indicators and accountability structures. Foster a results-oriented culture that values ownership, transparency, and continuous improvement. Perform additional duties as assigned by the governing body.

Negotiation

Director of Sales

Ho Chi Minh - Viet Nam

Product

• Sale

Lead the regional assigned markets revenue strategy, collaborating with the revenue leader to identify priority markets and accounts and achieve new business, growth, and retention targets. Manage a targeted portfolio of strategic enterprise customers, cultivating executive-level relationships, safeguarding renewals, and uncovering opportunities to grow customer value. Drive enterprise sales opportunities from initial contact to deal closure, overseeing discovery, business case preparation, negotiations, and complex purchasing processes. Support the growth of the regional sales team through hands-on customer engagement, constructive coaching, and clear performance standards to build capabilities, confidence, and ownership. Develop and strengthen regional partner relationships, turning joint account strategies into qualified leads and successful deals. Ensure pipeline visibility and forecast accuracy through the client's existing CRM, account planning, and revenue review procedures, identifying and mitigating risks proactively. Collaborate with Sales Engineering, Marketing, Customer Success, and Product teams to address customer requirements, facilitate solution adoption, and incorporate field insights into commercial strategy. Maintain an active presence in the field with customers, partners, and the regional team, representing the company in strategic discussions and strengthening its market presence.

Negotiation

Head of Engineering Digital

Ho Chi Minh - Viet Nam

Product

Take charge of the technical direction for the Digital Sub-Domain, ensuring timely delivery of Sprint/SDLC epics and features. Provide leadership, guidance, and support to technology team members to enhance their skills and knowledge, fostering a high-performance team. Drive technical progress by focusing on enhancing speed, reducing costs, and improving quality, ensuring alignment within the squads on objectives and outcomes. Promote lean portfolio management across the Digital domains by connecting business roadmaps with software/platform delivery, overseeing agile, cross-functional teams to meet set targets, and addressing technical or delivery blockers that cannot be resolved at the squad level. Manage financials to ensure plan achievement and facilitate continuous integration/continuous deployment (CI/CD). Develop a leading-edge capability by strategically deploying departmental resources to optimize resource allocation and drive successful Digital product development. Serve as an NICV expert and collaborate with NAB corporate IT leadership to drive innovation initiatives in AI, Cloud, and other relevant areas. Advise stakeholders on digital development, testing, deployment, and operation of Digital NAD services from the Vietnam Innovation Center. Fulfill any additional responsibilities delegated by your People Leader or an authorized representative of NAB Vietnam as needed.

Negotiation