Head of Training

Featured Job

Head of Lead Generation

Ho Chi Minh - Viet Nam

# 1 VM Backup & Site Recovery Software

• Marketing

Develop and manage the lead generation strategy across various channels such as outbound email, LinkedIn, paid media, and SEO Provide guidance and support to a team of SDRs and lead generation specialists Supervise activities related to list building, segmentation, and outreach using tools like Apollo, Instantly, and Snov.io Improve key performance indicators throughout the sales process, including cost per lead, marketing qualified leads to sales qualified leads, pipeline contribution, and return on investment Work closely with content, paid media, and marketing operations teams to create lead magnets, landing pages, and campaigns Take ownership of CRM-based workflows and the handoff processes to the Sales team (Odoo), ensuring both the quality and quantity of leads Develop outreach playbooks, conduct A/B tests, and explore new channels for lead generation Provide regular reports on pipeline health and progress towards growth targets to the leadership team Contribute to revenue growth and market expansion efforts

Negotiation

Head of Product

Ho Chi Minh - Viet Nam

Product company

• Product Management

Leading and overseeing the Product team, comprising BA, UI/UX, PM, and PO. Establishing the vision, strategy, and roadmap for all app-based products. Developing digital content for the app, customized to fit the cultural nuances, themes, and preferences of various markets and countries. Ensuring project progress and efficacy by collaborating with different teams, such as Product, Development, Testing, Backend, and Operations. Taking charge of growth targets pertaining to user engagement and usage metrics within the app.

Negotiation

Head of Technical Services

Ho Chi Minh - Viet Nam

IT Solutions Provider

• Application Support
• Security

Supervise the Service Desk, SOC, and Development teams to ensure top-notch IT services. Establish and uphold operational best practices in line with industry standards Lead continuous improvement efforts in line with organizational values Monitor and enhance KPIs and SLAs to meet performance targets. Communicate operational updates on processes, policies, and strategies to the local technical team Oversee financial and operational performance for technical operations in Vietnam Manages people within the technical teams in Vietnam, covering performance, development, salaries, incentives, and all employment-related communications, in accordance with global practices Cultivate a high-performance culture through mentoring and team development. Facilitate effective collaboration between offshore and Australian teams, fostering alignment across functions. Supervise offshore roles to ensure their contributions align with strategic goals. Define, track, and drive KPIs for team effectiveness, individual performance, and business impact. Promote a culture of service excellence by implementing customer-centric strategies that improve satisfaction, retention, and loyalty. Collaborate with the global service leadership team to align Vietnam's service standards, response protocols, and operational frameworks with global best practices. Coordinate with regional and offshore teams to ensure seamless customer service continuity across time zones. Align local operations with the organization's global strategy Provide regular reports and insights to senior leadership on performance, risks, and opportunities Act as a brand ambassador in Vietnam, strengthening market presence. Lead efforts to develop and grow direct services in Vietnam. Report to both the Service Desk Manager for service operations and the Managing Director (Australia) for strategic and leadership matters.

Negotiation