Head of Training

Sales Coach

Ha Noi - Viet Nam

Outsource

• Training
• Account Management
• Customer Service
• Sale
• Presale

Manage the presales support team's daily operations, including work distribution and performance assessment. Provide guidance and supervision to team members in executing presales support tasks such as customer consultation, identifying sales opportunities, making product recommendations, and aiding in online purchases. Contribute to the development and enhancement of presales support processes and service standards to improve customer satisfaction and sales conversion rates. Arrange regular training sessions for the team to enhance their product knowledge, communication skills, and service awareness. Collaborate closely with sales, technical, and other departments to ensure seamless handling of customer sales inquiries and subsequent follow-ups. Analyze teamwork data, generate reports, and suggest improvements for implementation. Uphold team morale in high-pressure environments and motivate members to achieve individual and team performance goals.

Negotiation

Head of IT Strategy and Enterprise Architecture

Ha Noi - Viet Nam

Product, Bank

• Architect
• Management

Take charge of building or evolving the enterprise architecture program/function. Head the development of an implementation plan for the enterprise architecture based on business strategy and requirements. Develop, interpret, advocate, support and execute business strategy to achieve the organization's targeted business outcomes. Build technology-enabled operating models and provide feasible options and visibility into execution issues. Assess the relationship between people, processes, information, technology, and things of the enterprise, and their relationships with one another and to the external environment. Collaborate with business peers to develop and present business capability models and roadmaps to facilitate discussion and decision making with stakeholders across the enterprise. Analyze the organization's future-state capabilities and future (and current) IT environment to identify critical deficiencies and recommend solutions for improvement and driving the business forward. Analyze the IT environment for critical deficiencies and recommend solutions for improvement. Provide perspective on the readiness of the organization to change and innovate. Present a gap analysis and/or IT investment roadmap that reflects the status of the existing IT estate, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. Analyze the organization's future-state capabilities and future (and current) IT environment to detect critical deficiencies and recommend solutions for improvement. Lead and facilitate the creation of governance assurance and standards to guide EA decision-making. Supervise the documentation of all architecture design and analysis work. Lead the development and execution of a communication and education plan for enterprise architecture.

Negotiation

Featured Job

Head of Delivery

Ho Chi Minh - Viet Nam

Outsource

• Project Management

Manage overall project portfolio in Vietnam, ensuring all Service Level Agreements and Key Performance Indicators meet or exceed global standards. Take full responsibility for the delivery budget in Vietnam, optimizing resource usage, managing operational costs, and ensuring target profit margins are met. Work with the CDO and Sales teams to support pre-sales activities and strategize for the scaling of new accounts. Collaborate with leadership in different locations to standardize delivery processes and manage cross-border resource allocation. Lead and develop a team of Delivery Managers and Engineering Directors, fostering a culture of continuous learning, accountability, and technical passion. Serve as the ultimate escalation point for delivery issues in Vietnam, providing decisive leadership to resolve complex client or internal challenges.

Negotiation