IC Manager

Delivery Lead/ Manager

Ho Chi Minh - Viet Nam

Outsource

• Project Management

The Delivery Manager will serve as the face of the consulting services organization on the ground, ensuring seamless delivery governance, stakeholder engagement, and operational excellence. This role demands consultative leadership, proactive issue resolution, and a strong focus on expanding client footprint and satisfaction.#Delivery Governance & Excellence Ensure adherence to delivery frameworks, SLAs, and quality benchmarks. Establish and monitor controls to maintain delivery hygiene and excellence. Mobilize the right talent aligned to project needs and client expectations.#Client Engagement & Relationship Management Act as the primary point of contact for local client stakeholders. Drive strategic conversations to understand client needs and align delivery outcomes. Identify and pursue opportunities to expand service offerings and deepen client relationships.#Leadership & People Management Provide leadership and support to on-ground delivery teams. Actively seek and incorporate feedback from clients and teams. Collaborate with the local centre leader to address people and delivery challenges. Foster a culture of accountability, collaboration, and continuous improvement.#Escalation & Issue Resolution Serve as the escalation point for all delivery-related concerns. Proactively resolve issues and ensure timely communication with stakeholders.#Success Metrics Improved customer satisfaction scores. Expansion of service footprint within client accounts. Delivery of projects within scope, time, and quality parameters. Positive team engagement and retention.

Negotiation

Finance & Administration Manager

Ho Chi Minh - Viet Nam

Product

• Accounting
• Admin

#Accounting, Tax & Financial Reporting (Quality & Accuracy Focused): (50% SOW) Lead monthly and annual closing in compliance with VAS with zero tolerance for errors. Prepare financial reports for Japan HQ, ensuring clear logic, variance analysis, and alignment with group governance standards. Review and validate all work output from the accounting staff (including tax filings: CIT, VAT, PIT) before submission to authorities or HQ. You are the final gatekeeper for accuracy. Serve as the primary representative for negotiations with banks, auditors, and tax authorities. Manage these relationships with a high level of professionalism and diplomacy to prevent conflicts and protect the company's reputation. Directly supervise and mentor the existing Accounting staff.#General Administration & Office Management: (40% SOW) Oversee the Administration team, ensuring smooth operations of both Ho Chi Minh and Hanoi offices. Facility Management: Manage office environment, lease agreements, and renovations to ensure a productive workspace. Ensure legal compliance in administrative matters and support the CEO in corporate governance tasks. Drive cost optimization initiatives across office operations. Asset & Cost Control: Oversee the procurement and management of IT/office assets. Monitor administrative expenses to optimize costs. Expat Support (if applicable): Manage visas, work permits, and residency cards for expatriate staff. Directly supervise and mentor the existing Admin staff.#Internal Control & Process Improvement: (10% SOW) Design and maintain internal control processes and approval workflows suitable for a subsidiary of a Japanese listed company. Identify operational bottlenecks in Accounting and Admin workflows and implement automation/digitalization (e.g., maximizing the use of current systems).

Negotiation

Engineering Manager

Ho Chi Minh - Viet Nam

Offshore

Take charge in guiding and mentoring Agile teams to uphold engineering standards, sprint backlogs and plans, engineers' responsibilities and performance management, code quality, adherence to development guardrails, and testing. Collaborate with various cross-functional teams, architects, and product managers to ensure the execution and delivery of engineering goals. Drive the technology roadmap and contribute to the overall architecture and key components design for the current and future framework. Serve as a mediator between speed and quality while coaching engineers to be T-shaped, versatile, and take responsibility outside their core discipline. Take ownership of addressing technical debt and staying updated with modern development technologies and methodologies. Be accountable for the entire life-cycle development process and the deliveries of a team. Encourage self-sufficiency and discipline within the product engineering team. Spearhead initiatives for implementing efficient development and delivery processes. Inspire the product team to strive for continuous delivery and innovation. Oversee the career path development for engineering team members, in collaboration with the HR department.

Negotiation