IT Helpdesk Specialist

Manage tickets of different levels and escalate as required

Provide onsite and remote assistance for identifying and resolving issues across various platforms

Handle IT inventory and maintenance, including asset management

Deliver high-quality support to the site and its users through problem-solving and excellent communication skills

Provide support for servers, switches, APs, UPS units, and other equipment

Communicate regularly with site leaders and staff to gather feedback and address IT issues

Collaborate with user and site administration staff as the local IT representative

Participate in office build-out projects for IT equipment

Explore new technologies and methodologies, and make recommendations for improvements

Anticipate site needs and develop tools to streamline requests and issue submission

Completion of a Bachelor's degree or equivalent work experience in information systems or related field

More than 5 years of relevant experience

Proven track record of administration and support for Linux and Enterprise Windows environments, including analysis, troubleshooting, and issue resolution with the creation of mitigation strategies and documentation

Strong judgment, problem-solving, and decision-making skills

Excellent communication skills and ability to build relationships

Proficiency in translating technical details into real-world impact

Strong work ethic and dedication to improving delivery

Ability to work independently and manage multiple tasks in a fast-paced environment

Innovative problem-solving skills

Exceptional personal and interpersonal skills

Highly motivated, organized, self-starter with experience in a large enterprise environment

Demonstrated experience with Windows 10/11, Office 365, Android, iOS, Mac, and Linux

Experience with systems and tools such as DNS, DHCP, AD, AAD, VPN, VM, VDI, GPO, NIS, NFS, CIFS, MDT, Autopilot, NetApp, CrashPlan, BitLocker

Proficiency in PowerShell or other scripting and automation skills

Experience with and support for Ansible

Experience in leading medium to large scale IT projects

This position offers hybrid working arrangements, with three days working in the office and flexible hours.

Salary is negotiable based on candidate expectations.

Employees are entitled to 18 paid leaves annually, which includes 12 annual leaves and 6 personal leaves.

The insurance plan includes coverage based on full salary, a 13th-month salary, and performance bonuses.

A monthly meal allowance of 730,000 VND is provided.

Employees receive 100% full salary and benefits from the start of employment.

Medical benefits are extended to the employee and their family.

The work environment is fast-paced, flexible, and multicultural with opportunities for travel to 49 countries.

The company provides complimentary snacks, refreshments, and parking facilities.

Internal training programs covering technical, functional, and English language skills are offered.

The regular working hours are from 08:30 AM to 06:00 PM on Mondays to Fridays, inclusive of meal breaks.

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666