IT Helpdesk Specialist

ABOUT CLIENT

Our client is a leading global technology company that provides a wide range of IT services and solutions.

JOB DESCRIPTION

Manage tickets of different levels and escalate as required
Provide onsite and remote assistance for identifying and resolving issues across various platforms
Handle IT inventory and maintenance, including asset management
Deliver high-quality support to the site and its users through problem-solving and excellent communication skills
Provide support for servers, switches, APs, UPS units, and other equipment
Communicate regularly with site leaders and staff to gather feedback and address IT issues
Collaborate with user and site administration staff as the local IT representative
Participate in office build-out projects for IT equipment
Explore new technologies and methodologies, and make recommendations for improvements
Anticipate site needs and develop tools to streamline requests and issue submission

JOB REQUIREMENT

Completion of a Bachelor's degree or equivalent work experience in information systems or related field
More than 5 years of relevant experience
Proven track record of administration and support for Linux and Enterprise Windows environments, including analysis, troubleshooting, and issue resolution with the creation of mitigation strategies and documentation
Strong judgment, problem-solving, and decision-making skills
Excellent communication skills and ability to build relationships
Proficiency in translating technical details into real-world impact
Strong work ethic and dedication to improving delivery
Ability to work independently and manage multiple tasks in a fast-paced environment
Innovative problem-solving skills
Exceptional personal and interpersonal skills
Highly motivated, organized, self-starter with experience in a large enterprise environment
Demonstrated experience with Windows 10/11, Office 365, Android, iOS, Mac, and Linux
Experience with systems and tools such as DNS, DHCP, AD, AAD, VPN, VM, VDI, GPO, NIS, NFS, CIFS, MDT, Autopilot, NetApp, CrashPlan, BitLocker
Proficiency in PowerShell or other scripting and automation skills
Experience with and support for Ansible
Experience in leading medium to large scale IT projects

WHAT'S ON OFFER

This position offers hybrid working arrangements, with three days working in the office and flexible hours.
Salary is negotiable based on candidate expectations.
Employees are entitled to 18 paid leaves annually, which includes 12 annual leaves and 6 personal leaves.
The insurance plan includes coverage based on full salary, a 13th-month salary, and performance bonuses.
A monthly meal allowance of 730,000 VND is provided.
Employees receive 100% full salary and benefits from the start of employment.
Medical benefits are extended to the employee and their family.
The work environment is fast-paced, flexible, and multicultural with opportunities for travel to 49 countries.
The company provides complimentary snacks, refreshments, and parking facilities.
Internal training programs covering technical, functional, and English language skills are offered.
The regular working hours are from 08:30 AM to 06:00 PM on Mondays to Fridays, inclusive of meal breaks.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

IT inhouse, Application Support

Location:

Ha Noi - Viet Nam

Working Policy:

Hybrid

Job ID:

J01798

Status:

Close

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