IT Helpdesk Specialist

Senior IT Product Manager (Business Workflow Platform)

Ho Chi Minh - Viet Nam

Outsource

• Product Management

Develop a product vision, roadmap, and strategic direction for enterprise workflow platforms Prioritize and make investment decisions considering business value, scalability, risk, and operational efficiency Drive continuous improvement, innovation, and AI-native product transformation initiatives Stay abreast of market trends, emerging technologies, and enterprise workflow best practices Lead migration and modernization initiatives from legacy platforms to next-generation workflow solutions Collaborate with Product, Engineering, UX, and Architecture teams to deliver scalable enterprise capabilities Ensure high-quality product delivery through Agile product management and execution practices Foster operational excellence, standardization, and platform optimization Ensure service reliability, platform performance, SLA alignment, and operational stability Implement data-driven monitoring, analytics, and KPI tracking to support decision-making Support governance, security, compliance, and risk management activities Collaborate with stakeholders to ensure smooth adoption and change management Translate business requirements into clear and scalable technical and product specifications Provide leadership on software architecture, cloud technologies, workflow platforms, and AI-driven capabilities Manage communication, alignment, and engagement across global business and technology stakeholders Collaborate with strategic vendors and technology partners to ensure long-term product and service quality Promote an Agile mindset, collaboration, and iterative product delivery practices Empower cross-functional teams to deliver value and operate effectively Mentor teams and contribute to product management and operational best practices

Negotiation

Application Engineer

Ho Chi Minh - Viet Nam

Product

• Frontend
• ReactJS
• NodeJS

Develop and support the Jan desktop application on multiple operating systems using Tauri. Engage in full stack development, utilizing React and Node.js for the application layer and Rust for native components. Take responsibility for packaging, building, and distributing the application, including installers, auto-updates, release pipelines, and code signing. Prioritize strong support for Linux by ensuring packaging and distribution across various distributions. Seamlessly integrate local model runtimes and application features throughout the development process. Embrace an agent-native approach and run agents in parallel, maintaining a strong focus on review and guardrail discipline.

Negotiation

Principal IT Architect

Ho Chi Minh - Viet Nam

Outsource

Create target architecture, architecture principles, and technical guardrails for systems, platforms, and integrations Translate strategic objectives into specific technical initiatives and prioritize based on business value and risk Assess new technologies, platforms, and tools including their benefits, risks, costs, and strategic fit Develop solutions adhering to modern architecture principles such as cloud-native, Zero Trust, and automation Develop integration and platform strategies with consistent interfaces, API usage, and system integration Organize complex requirements into technical work packages and document solution designs Lead teams through critical implementation phases and make sound technical decisions Review architectures, designs, and implementations for consistency, quality, and strategic alignment Identify technical risks and develop mitigation measures Ensure comprehensive, clear, and updated documentation of systems and solutions Take technical lead on major incidents and structural problems Provide support for local IT administration tasks as needed Mentor senior and mid-level engineers, supporting individual growth and technical expertise Share best practices and experiential knowledge in a structured manner Identify skill gaps and initiate appropriate development measures Actively introduce and model modern technologies and ways of working Identify automation opportunities and implement them through scripting, workflows, or platform solutions Evaluate and integrate AI-powered tools to enhance efficiency and decision quality Promote AI competence within the team Evaluate technical solutions from an economic perspective: TCO, ROI, scaling costs, vendor lock-in Develop structured option comparisons and decision materials for leadership Identify cost savings through tool consolidation, decommissioning unused services, and cloud optimization

Negotiation