IT Helpdesk Specialist

Manage Tier 0-3 tickets and follow accurate escalation paths as needed - Our 24x7 Help Desk handles most requests, but some requests require on

site assistance.

Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms.

Procure and maintain IT inventory including asset management and consumables.

Deliver world class support to the site, its users, and the IT department through the use excellent judgment, problem-solving, and decision-making abilities and outstanding communication and documentation skills.

Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.

Meet with Site leaders and staff regularly to collect feedback, collate issues, anticipate site growth / changes, and drive solutions through working with IT and others.

Work closely with user and site administration staff as the local IT representative and drive improvement

Help manage office build out projects for IT equipment deployment, setup, configuration, installation, and management.

Continuously look for opportunities for improvement by investigating new technologies and methodology and making recommendations to the relevant teams

Anticipate site needs to streamline requests and asks from local users and build tools and systems to mitigate ticket/issue submission where possible.

Bachelor's degree or equivalent work experience in information systems or related field

5+years plus of meaningful experience.

Proven history of administration and support of Linux and Enterprise

Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies and documentation

Excellent judgment, problem-solving, and decision-making abilities

Outstanding communication skills and the ability to grow relationships and rapport.

The ability to translate between technical details and the real-world impact they have.

Good work ethic and dedication to improve delivery and maintain a positive demeanour.

Ability to work independently and manage multiple assignments in a fastpaced environment.

Craft solutions to problems and to champion solutions.

Extraordinary personal and interpersonal skills

Highly motivated, organized, self-starter with experience in a large enterprise environment.

Proven Windows 10/11, Office 365, Android, iOS, Mac, and Linux experience

Demonstrates experience with systems and tools, including but not limited to DNS, DHCP, AD, AAD, VPN, VM, VDI, GPO, NIS, NFS, CIFS, MDT, Autopilot, NetApp, CrashPlan, BitLocker

PowerShell or other scripting and automation skills

Experience with and supporting Ansible

Experience leading medium to large scale IT projects.

18 paid leaves per year (including 12 annual leaves + 6 personal leaves).

Insurance plan based on full salary + 13th salary + Performance Bonus.

100% full salary in probation period.

Medical Benefit (Personal) and Family based on levels.

Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 60 countries).

Internal Training (Technical & Functional)

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666