IT Operations Manager

JOB DESCRIPTION

Our Client is looking for an experienced IT Operations Manager to join our expanding team. This is a virtual work from home position with preference given to Southeast Asian based candidates due to working hours but is open to all great candidates.
WHO YOU ARE:
You are an experienced IT Operations Manager able to come into an exciting fast growing startup company to work hard with us and make something truly special.
You are responsible to provide a reliable computing platform to support RFOX operations, with focus on Enterprise Information Technology.
The IT Operations Manager will implement processes and perform tasks that are essential for maintaining and monitoring IT systems, providing high availability, integrity, and confidentiality.
Provide advice to the CIO and leadership, providing recommendations and implementation plans for products and services that increase system performance, capacity, and efficiency in support of continuous improvement, innovation, and future growth.
You are not afraid of hard work and taking risks. You are technical and lead by example. You aspire to work for a company that is at the leading edge of emerging technology, building amazing products.
 
RESPONSIBILITIES:
Install, configure, and support enterprise applications and platforms, running on Public Cloud providers, such as: AWS, Azure and Google Cloud.
Setup and perform routine system maintenance including backups, disaster recovery, system upgrades, patches, and performance monitoring. Work with the Cybersecurity team to perform system updates, apply patches, and perform security monitoring.
Azure Active Directory (AAD) administration including user administration, group policy, and AAD integration with enterprise applications and platforms. Work with the Cybersecurity team to implement security related policies.
Setup and be responsible for the following ITSM processes:
  Access Management
  Incident Management
  Problem Management
  Request Fulfillment
Setup and be responsible for the following ITSM functions:
  Monitoring
  Application Management
  Infrastructure Management
  Capacity Planning & Budgeting
Work with the project management team for Enterprise IT related projects. Participate in planning, executing, and finalizing projects according to deadlines and budget.
Support development of RFOX products, by participating in agile development teams and providing the tools and infrastructure needed.
Research, design, and implement new technologies, systems, and best practices.
Document procedures and configurations.
Provide on-call / after-hours support.

JOB REQUIREMENT

5+ years of IT Operations, ITIL / ITSM is mandatory.
AWS, Azure certification is mandatory.
MCSE certification is a big plus.
Software development, especially DevOps experience is a big plus.
IT consulting experience is a big plus.
Blockchain experience a big plus.
Advanced research, writing, and analysis skills.
Ability to work cross-functionally and communicate to all levels of the organization.

WHAT'S ON OFFER

Attractive Salary
Performance bonus
Flexible working location
Remotely full time 
5 cultural pillars, People First, Trust, Create, Connect and Commit

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Blockchain

Technical Skills:

System, IT inhouse

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Job ID:

J01053

Status:

Close

Related Job:

Technical Program Manager (Japanese Speaking)

Ho Chi Minh - Viet Nam

Product

  • Project Management
  • BSE/BrSE

Leading the exploration of the current (As-is) and ideal (To-be) states: Working with engineers to clarify and define current specifications, including unorganized and undocumented legacy materials. Defining the desired behavior at PMI completion and translating it into a step-by-step approach and requirements. Setting deadlines and defining the "Definition of Done" for each action and strictly managing them. Collaborating with the Staff Engineer to assess the trade-offs between technical constraints and business requirements, and define the scope that provides a satisfactory ROI. Operating the project with a "SWAT team" consisting of Senior Software Engineers and Project Managers at its core. Collaborating with Tech Leads and Project Managers to maintain the pace of progress through appropriate task assignments and blocker removal. Ensuring the quality of documentation, including requirements and API specifications, guaranteeing not only the accuracy of Japanese-English translations but also logical consistency. Cross-management of stakeholders across multiple locations and multiple projects. Streamlining human-dependent operations, including AI agents and automation tools. Leading the development of data migration plans, security integration policies, and testing strategies until approval is obtained. Cultivating a "bad news early" culture to promote early risk detection and escalation. Continuously improving and updating the PMI playbook (standard procedures).

Negotiation

View details

Growth Marketing Manager

Ho Chi Minh - Viet Nam

Product

  • Marketing

Advocate the benefits of AI Agents to solopreneurs through compelling educational content and storytelling. Develop and implement strategies to acquire thousands of users through organic reach, community building, and product-led growth loops. Create educational content (videos, blogs, social) to explain our tech and promote as a productivity tool for solo users. Improve the user journey from "discovery" to "2-minute setup" to "active daily use." Continuously experiment with new channels and messaging to scale our user base.

Negotiation

View details

Customer Success Manager, SaaS

Ho Chi Minh - Viet Nam

Product

  • Account Management

Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn Identify opportunities for customers to expand their usage or adopt additional functionalities.

Negotiation

View details