ITSM Engineering (Atlassian Ecosystem)

ABOUT CLIENT

Our client is using new technology to develop products for the banking industry

JOB DESCRIPTION

Design & Deploy ITSM Solutions: Develop customized workflows, service catalogs, and knowledge bases that align with our digital banking goals.
Optimize Processes & Drive Innovation: Analyze current systems and identify opportunities to enhance incident, problem, change, and service request management.
Own the Atlassian Ecosystem: Be our go-to expert for all things Jira, Confluence, and Jira Product Discovery-keeping everything humming smoothly and effectively.
Collaborate Across Teams: Partner with engineers, security specialists, and operations to integrate ITSM best practices seamlessly into our digital banking platform.
Stay Ahead of the Curve: Keep up with the latest Atlassian features and ITSM trends to continuously elevate our tools and practices.

JOB REQUIREMENT

Atlassian Enthusiast: Proven, hands-on experience with Jira Service Management and Confluence to support and enhance ITSM capabilities.
ITIL-Savvy: Solid understanding of ITIL frameworks and best practices, with the ability to apply them in real-world scenarios.
Analytical Problem-Solver: Sharp thinking and strong troubleshooting skills to diagnose issues and deliver effective solutions.
Clear Communicator: Skilled at breaking down complex concepts for diverse audiences-technical or not-and fostering smooth collaboration.
Bonus Points for Banking: Experience in digital banking or financial services is a valuable plus, but not a dealbreaker.

WHAT'S ON OFFER

Company offers meal and parking benefits.
Full benefits and probationary salary provided.
Insurance coverage as per Vietnamese labor law and premium health care for employees and their families.
Work environment is values-driven, international, and agile in nature.
Opportunities for overseas travel related to training and work.
Participation in internal Hackathons and company events such as team building, coffee runs, and blue card activities.
Additional benefits include a 13th-month salary and performance bonuses.
Employees receive 15 days of annual leave and 3 days of sick leave per year.
Work-life balance with a 40-hour workweek from Monday to Friday.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Digital Bank, Product

Technical Skills:

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J01833

Status:

Close

Related Job:

Team Lead Engineering

Ho Chi Minh - Viet Nam


IT Services and IT Consulting

  • NextJS
  • ReactJS
  • Java
  • AWS

We're seeking a seasoned Engineering Team Lead to head a cross-functional product team in Ho Chi Minh City, comprising frontend, backend, mobile, QA, and DevOps engineers. You'll work in a product trio alongside a Product Manager and Product Designer, driving both delivery and discovery to build solutions that are technically robust, user-centric, and aligned with business outcomes. You'll collaborate closely with stakeholders in Germany and across international teams, ensuring transparency, impact, and technical excellence. As a hands-on leader, you'll guide the team through the full development lifecycle - from architectural decisions and code reviews to cross-team alignment and cloud-native engineering. Lead & Mentor: Grow and coach a high-performing, cross-functional engineering team in agile practices, modern development workflows, and AI-assisted tools like GitHub Copilot. Shape Product Direction: Partner in the product trio to influence roadmaps and feature development with strong technical insight and customer empathy. Drive Collaboration: Work closely with global stakeholders, especially in Germany, to ensure alignment, transparency, and shared ownership across teams. Champion Engineering Excellence: Promote best practices in CI/CD, infrastructure as code, automated testing, observability, and scalable architecture. Foster a High-Performance Culture: Encourage ownership, continuous learning, and a customer-first mindset within the team. Enable Modern Development: Guide the team in data-driven web development, DevOps principles, and the effective use of generative AI tools. Architect & Align: Contribute to strategic technical decisions and align with other team leads to build and maintain shared components and cloud-native solutions. Collaborate Across Business Units: Ensure efficient resource utilization and cross-functional alignment to maximize impact.

Negotiation

View details

Technical Architect – Data Engineering

Ho Chi Minh - Viet Nam


Global software, offshore development and IT

  • Data Engineering

Design, document, and implement data solutions for systems of various sizes and types, and have a thorough understanding of integration, maintenance, and migration aspects. Act as the point of contact for database issues in projects. Ensure adherence to architecture design. Provide input and solutions for system architecture. Establish guidelines, assess architecture options, and conduct technical assessments.   Act as a database technical architect in projects on a regular basis. Communicate technical issues and project progress with clients. Assist clients with technical support. Take part in pre-sales support and company-wide activities (R&D, Training). Undertake self-training on new technologies.

Negotiation

View details

Engineering Director

Ho Chi Minh - Viet Nam


Product, Fintech

  • Management

Managing team development efforts towards successful iterative project delivery Ensuring appropriate procedures and processes are followed for on-time project delivery Monitoring and evaluating projects and tasks for delivery commitments and maintaining transparent communication on impediments or risks Refining requirements and translating them into functional specs Collaborating with stakeholders to collect and document project requirements, development of user stories, estimates, and delivery schedules Defining and enforcing well-defined processes and standards to ensure quality in all tasks and documentation Leading and managing multiple engineering teams and departments, ensuring effective collaboration and coordination Setting clear goals and objectives for the teams and providing guidance and support to achieve them Fostering a culture of excellence, innovation, and continuous improvement within the engineering organization Recruiting, developing, and retaining top engineering talent to build high-performing teams Coaching team members to help them grow and advance in their careers Delivering training programs and initiatives to enhance the technical skills and knowledge of the engineering team Establishing a vision and a career roadmap for technical engineering aligned with business needs Aligning engineering initiatives with the overall strategic goals Developing and executing engineering strategies to drive product innovation and ensure the successful delivery of projects Collaborating with cross-functional teams to ensure the smooth execution of engineering projects Collaborating with internal stakeholders, such as product managers and business leaders, to understand their requirements Communicating effectively with stakeholders to provide updates on project status, risks, and opportunities Implementing and improving engineering processes and methodologies to optimize efficiency and productivity Building engineering experiences through enhancing the technical interview process and engineering onboarding programs Driving the adoption of best practices and industry standards within the engineering organization Monitoring and evaluating the performance of engineering projects, ensuring they are delivered on time and effectively

Negotiation

View details