ITSM Engineering (Atlassian Ecosystem)

ABOUT CLIENT

Our client is using new technology to develop products for the banking industry

JOB DESCRIPTION

Design & Deploy ITSM Solutions: Develop customized workflows, service catalogs, and knowledge bases that align with our digital banking goals.
Optimize Processes & Drive Innovation: Analyze current systems and identify opportunities to enhance incident, problem, change, and service request management.
Own the Atlassian Ecosystem: Be our go-to expert for all things Jira, Confluence, and Jira Product Discovery-keeping everything humming smoothly and effectively.
Collaborate Across Teams: Partner with engineers, security specialists, and operations to integrate ITSM best practices seamlessly into our digital banking platform.
Stay Ahead of the Curve: Keep up with the latest Atlassian features and ITSM trends to continuously elevate our tools and practices.

JOB REQUIREMENT

Atlassian Enthusiast: Proven, hands-on experience with Jira Service Management and Confluence to support and enhance ITSM capabilities.
ITIL-Savvy: Solid understanding of ITIL frameworks and best practices, with the ability to apply them in real-world scenarios.
Analytical Problem-Solver: Sharp thinking and strong troubleshooting skills to diagnose issues and deliver effective solutions.
Clear Communicator: Skilled at breaking down complex concepts for diverse audiences-technical or not-and fostering smooth collaboration.
Bonus Points for Banking: Experience in digital banking or financial services is a valuable plus, but not a dealbreaker.

WHAT'S ON OFFER

Company offers meal and parking benefits.
Full benefits and probationary salary provided.
Insurance coverage as per Vietnamese labor law and premium health care for employees and their families.
Work environment is values-driven, international, and agile in nature.
Opportunities for overseas travel related to training and work.
Participation in internal Hackathons and company events such as team building, coffee runs, and blue card activities.
Additional benefits include a 13th-month salary and performance bonuses.
Employees receive 15 days of annual leave and 3 days of sick leave per year.
Work-life balance with a 40-hour workweek from Monday to Friday.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Digital Bank, Product

Technical Skills:

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Hybrid

Salary:

Negotiation

Job ID:

J01833

Status:

Close

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