Manager, Colleague Services

ABOUT CLIENT

Our client is a leading financial institution with a strong presence in the banking industry.

JOB DESCRIPTION

Strategically plan and oversee the Colleague Services team to ensure delivery of exceptional P&C services aligning with organizational goals.
Lead the development and improvement of P&C procedures and Knowledge-Based Articles to comply with legal and regulatory standards.
Supervise accurate and efficient processing of People transactions, including employee lifecycle events, payroll, and benefits administration.
Foster collaboration with other P&C teams for seamless integration and service delivery.
Utilize data-driven insights to assess and enhance P&C processes, integrating innovative technologies for efficiency.
Offer strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs.
Create and deliver comprehensive P&C metrics and reporting for monitoring service effectiveness.
Manage the P&C operational budget and optimize resource allocation.
Oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment.
Manage People Systems strategically to support organizational objectives.
Lead process automation initiatives to streamline P&C operations and improve service delivery.
Manage immigration/mobility services for expatriate colleagues, ensuring compliance with relevant laws and regulations.

JOB REQUIREMENT

A bachelor’s or master’s degree in human resource management or a related field is required
Minimum of 5 years in a shared services role and at least 3 years in an HR strategic manager role
Extensive knowledge of HR policies, procedures, and best practices
Demonstrated experience in team management and change management
Excellent communication and interpersonal skills, with the capability to work with employees at all levels
Proficient in data analysis and utilizing data for decision-making
Ability to handle multiple priorities and achieve results in a fast-paced environment
Familiarity with HR information systems and technologies

WHAT'S ON OFFER

Attractive salary package
Generous paid time off and sick leave
Additional bonus incentives and healthcare coverage
Monthly team activity allowance and appreciation gifts
Extra benefits on work anniversary
Projects involving modern banking technologies
Clear career advancement paths in technical and leadership roles
Access to digital learning platforms and leadership training programs
Specialized training in key skill areas
Language courses and international training opportunities
Hybrid work model and balanced work-life schedule
Modern and well-equipped Agile office
On-site food and beverage options
Employee Assistance Program for physical and mental well-being
Company-wide team activities and events
Supportive and talented team members

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product

Technical Skills:

HR

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Hybrid

Job ID:

J02235

Status:

Close

Related Job:

Sales Manager

Ho Chi Minh - Viet Nam

Product

  • Sale

Manage the entire B2B sales process including identifying potential clients, making initial contact, presenting, negotiating, closing deals, and following up. Develop and maintain a client base through proactive outreach, networking, referrals, and market analysis. Understand the specific requirements and challenges of clients’ businesses to offer appropriate products or solutions that deliver tangible benefits. Lead discussions and product demonstrations with decision-makers and relevant stakeholders. Create customized proposals, engage in negotiations, and finalize agreements efficiently. Cultivate lasting connections with clients to foster recurring business and uncover fresh opportunities. Stay informed about market trends and customer preferences to anticipate demands, competitive trends, and growth avenues. Monitor sales progress and results, leveraging data to prioritize tasks and enhance conversion rates. Take charge of achieving quarterly and yearly sales goals and explore innovative strategies to boost revenue.

Negotiation

View details

Senior Engineer Manager - Technology Risk

Ho Chi Minh - Viet Nam

Product

  • Management
  • Backend
  • Data Engineering
  • Devops

Develop and implement a cohesive roadmap for strategic execution based on the company's strategic ambitions Coordinate and oversee multiple engineering teams within the organization to achieve desired outcomes Collaborate with various internal teams, including technology, risk, business, and product teams, to ensure requirements are met before and after project delivery Take responsibility for both the development and ongoing operational support of applications in production Manage cyber security updates, ensuring software versions are up to date and infrastructure is patched regularly Monitor and control investment delivery to maintain alignment between different domains and optimize spending Facilitate collaboration between engineering and risk domain experts to achieve strategic technology goals

Negotiation

View details

Senior QA Manager

Ho Chi Minh - Viet Nam

Product

  • Automation Test
  • Manual Test

Oversee QA delivery and performance across 10+ product lines, including test automation and performance testing. Lead and develop five team leads through goal setting, regular one-on-ones, performance management, and hiring, including onboarding two new hires. Set and manage team-level targets against the organisation's QA scorecard, focusing on measurable quality outcomes rather than test case counts. Manage daily QA operations within the release train model, covering defect lifecycle, test execution, triage, estimation, reviews, and reporting, while proposing improvements to the model. Strengthen team leads' specification review and estimation capabilities, enabling them to handle area-level scoping independently without VP involvement. Increase test automation coverage and engineer productivity while accelerating testing cycles without compromising coverage or confidence. Lead QA's analysis of escaped defects, ensuring customer issues drive process improvements. Collaborate with Support to identify recurring and high-impact issues and share insights across teams. Partner with Product and Development to assess requirements from a customer impact perspective and strengthen defect prevention. Prepare quarterly business reviews and present team performance metrics alongside the VP, who owns the QA narrative for executive leadership. Provide quality evidence to support the VP's release go/no-go decisions, without owning the final release decision.

Negotiation

View details