Manager, Colleague Services

Delivery Manager

Ho Chi Minh - Viet Nam

Outsource

• Project Management

Oversee the leadership, mentoring and development of two engineering teams, namely AI BI and AI-Powered Service Desk. This includes managing recruitment, evaluating performance, and facilitating career growth. Take accountability for the delivery of both teams, comprising planning, prioritization, sprint execution, and ensuring high-quality releases. Work in conjunction with Product, Data Science/ML, and Design to establish roadmaps and convert business requirements into technical implementation. Offer technical direction and architectural oversight across BI dashboards, analytics pipelines, and AI-powered service/support tooling. Advocate for engineering best practices such as code quality, testing, CI/CD, observability, and documentation. Manage competing priorities across both teams, resolve obstacles for engineers, and oversee inter-team dependencies. Collaborate with backend, frontend, and ML engineers to ensure unified architecture across the teams. Provide regular reports on team performance, progress in delivery, and potential risks to senior leadership. Cultivate an environment focused on accountability, collaboration, and continual enhancement. Remain involved in hands-on tasks as required, including code reviews, architecture discussions, and making technical decisions.

Negotiation

Solution Designer (Merchant Services)

Ho Chi Minh - Viet Nam

Product

• Java
• NodeJS

Evaluate business requirements and COM systems to develop high-quality solutions that integrate technical sophistication, security, scalability, and business value. Produce comprehensive design materials, architectural charts, and technical documentation for implementation teams. Utilize systems thinking and design thinking approaches to assess the impact on the COM ecosystem. Execute proof-of-concept projects as needed to validate architectural decisions and mitigate implementation risks. Effectively communicate intricate technical concepts and design choices to a wide range of stakeholders, including technology heads, engineering managers, product owners, tech leads, testing teams, and technology executives. Act as a reliable advisor capable of bridging the gap between business and technical spheres. Advocate for platform-focused principles by creating adaptable and reusable solutions that promote consistency and effectiveness throughout the organization. Offer strategic insight to Technology Leadership on architectural direction, technical debt, and platform development.

Negotiation

Team Manager

Ha Noi - Viet Nam

Outsource

Own the overall performance and operations of the pre-sales function, managing multiple language-based teams (currently English- and Mandarin-speaking) through their Team Leaders. Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages. Act as the primary operational point of contact for the client stakeholder, aligning pre-sales execution with client expectations, product updates, and commercial goals. Drive pre-sales strategy, process optimization, and service quality to deliver strong customer experience and sales conversion for client products. Collaborate cross-functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry-to-sale conversion. Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client. Build and sustain a high-performance, resilient team culture in a fast-paced, scaling environment.

Negotiation