Mid-level Application Support Engineer (MS SQL Server, .NET based)

The suitable candidate for this position will be responsible for managing incidents and service requests, logging and tracking tickets, and ensuring their resolution within the agreed SLA.

Additionally, they will be involved in investigating issues, coordinating with IT Operations and Development teams, and keeping users informed about ticket progress.

Alongside these tasks, the role requires participating in outage bridges to aid in resolving service-impacting problems swiftly and maintaining reports on support activities.

The candidate should be familiar with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications to contribute to continuous service improvements.

The role will involve collaborating with global stakeholders dispersed across different locations using a variety of communication channels, including phone, email, chat, and shared documentation.

Possess a BE, MCA, or an equivalent degree along with minimum 4 years of experience in technical support or application troubleshooting.

A strong understanding of Windows Server and MS SQL Server is essential, and previous exposure to .NET-based web applications is advantageous.

Familiarity with IT Service Management tools, ITIL processes, and enterprise support environments is desirable.

Prior experience in working with European customers is beneficial.

Effective communication skills and the ability to collaborate in an international setting are essential for success in this role.

Willingness to work in shifts is required.

Proficiency in the English language is mandatory.

Be part of a rapidly expanding global network, taking on exciting challenges with large-scale projects and utilizing modern technologies

We are dedicated to supporting your growth and advancing your professional journey

Enjoy the flexibility of a hybrid work environment and attractive benefits package

We celebrate diversity and are committed to creating an inclusive workplace, where discrimination is not tolerated

English-speaking setting, offering the chance to contribute to global projects and collaborate with experienced professionals from all over the world

Strive for a healthy work-life balance with our hybrid work model

Benefit from a 13th-month salary bonus and annual performance bonus

During a two-month probation period, receive full salary and mandatory social insurances

Take advantage of 15+ days of paid leave annually and access to premium health insurance

Participate in the annual company trip and various team-building activities, with the possibility of receiving appreciation gifts

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666