.NET Engineering Manager

Customer Success Manager, SaaS

Ho Chi Minh - Viet Nam

Product

• Account Management

Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn Identify opportunities for customers to expand their usage or adopt additional functionalities.

Negotiation

Technical Lead

Ho Chi Minh - Viet Nam

Product

• NodeJS
• Python

Leading the backend development team, providing technical direction, mentorship, and best practices. Designing and implementing scalable, secure, and high-performance microservices-based architectures. Architecting and implementing agentic AI workflows and RAG (Retrieval-Augmented Generation) systems for personalized user interactions and automated coaching features. Overseeing data pipelines and infrastructure required for real-time AI model inference within a microservices-based environment. Collaborating with stakeholders to align on requirements and delivery timelines. Optimizing application performance, monitoring system reliability, and proactively troubleshooting issues. Advocating for CI/CD pipelines, automated testing, and robust version control strategies. Documenting key architectural decisions, APIs, and processes for internal use.

Negotiation

Featured Job

Chief Technology Officer

Ha Noi - Viet Nam

Product

• Cloud
• Backend

Planning & designing overall system architecture: Creating a Technology Roadmap for a Game Server system with high concurrency and low latency for global players. Cost optimization: Deciding on the strategy for using Cloud infrastructure (AWS, GCP, Azure) or Hybrid Cloud to balance performance and operational expenses. High-level consultation: Participating in the Executive Board to address the relationship between speed-to-market of features and system stability. Tech-stack selection: Evaluating and finalizing programming languages (Go, C++, Java, Node.js) and processing models (Microservices vs Monolith) suitable for the complex logic of the game. Scalability solution: Directing the development of Auto-scaling, Load Balancing mechanisms, and managing Player State on large clusters. Data management: Designing Database structure (SQL/NoSQL) and Cache system (Redis, Memcached) to handle billions of queries daily without congestion. Ensuring Uptime: Building real-time monitoring and alerting systems to maintain 99.99% Availability. Network security: Implementing solutions to combat DDoS attacks, game fraud (Anti-cheat), and comprehensive user data security. Infrastructure & CI/CD: Standardizing automatic deployment processes to ensure game updates (Hotfix/Update) do not disrupt players. Deployment strategy & Optimization: Developing plans to optimize Cloud Services costs (AWS/GCP/Azure), evaluating the use of Spot Instances, Reserved Instances, or Private Cloud solutions to save operational budget. Meanwhile, establishing 24/7 monitoring and incident response systems.

Negotiation