Partner Technical Advisor (CE JP)

ABOUT CLIENT

Our client is a leading technology company that specializes in innovative solutions for businesses

JOB DESCRIPTION

Offer technical and subject matter expertise coaching for Delivery Partner (DP) Engineers/Advocates
Collaborate with SDM and CSS Training teams (CSS L&D and WWL) to address readiness gaps and share findings and remediations
Manage various case management duties including incoming inspection, escalations, tech reviews/triage, and wellness
Identify and create readiness content and contribute to readiness efforts as a subject matter expert
Manage collaboration activities for complex cases and overall operational processes
Contribute to Supportability activities including case analysis, recognition of case patterns, and deflection initiatives
Assist in Release Management and Deployment for DP
Focus on quality of engagement and work with the DP Quality team
Collaborate with stakeholders to identify and recommend technical/program process and tool opportunities
Provide Frontline Technical or Sales Operations Oversight to DP
Participate in DP weekly business reviews and Product Group Triages
Approve escalations to product group on behalf of DP and ensure 'Time to Competency' for DP Resources
Participate in Technical & SME Interviews for New PTA Hires
Engage in direct customer contact to maintain technical expertise and raise opportunities from Voice of the Customer
Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA)
Measure success through Customer Satisfaction, Tech & SME Skill Gap Reductions, DP Process & Delivery Standards Compliance, Team Evolution/Overall Readiness, and handling escalations to PTA team without intervention from Internal teams within SLAs.

JOB REQUIREMENT

Fluent in Japanese (Native or Advanced level - JLPT N1/N2 required) and conversational English
Minimum 5 years of experience in Tech Advisor/ Tech Support/ Developer roles in CRM systems such as Dynamics, SAP, Sales Force, PeopleSoft or related, preferably Dynamics, or 5 years of software experience in Backend Development
Hands-on experience with Dynamics 365 Customer Engagement in roles such as Technical Advisor, Technical Support, or Developer
Excellent verbal, listening, and written communication skills
Interpersonal and collaborative skills
Passion for continuous learning and development
Research, problem-solving, and troubleshooting skills
Ability to work in different shifts outside of local business hours and/or work weekends based on business need
Cloud knowledge for all CE PODs and programming knowledge for CE Customization
Customer-facing service role experience in any capacity

WHAT'S ON OFFER

Full salary during the probationary period.
90% contribution of the gross salary to social insurance.
Night shift employees (10 PM-6 AM) will receive an extra 30% of the normal salary, PVI insurance, and 500,000 VND food allowance.
20 days leave including annual and sick leave.
Provision of complete working equipment.
Annual health check-up for employees working at least 6 months from the date of signing the official labor contract.
Events such as birthday parties and employee engagement activities.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Dynamics 365 CRM

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Onsite

Job ID:

J02127

Status:

Close

Related Job:

Technical Lead FE Web

Ho Chi Minh - Viet Nam


Outsource

  • Frontend
  • NextJS
  • ReactJS
  • Typescript

The Technology Lead bridges business objectives with technical execution. They provide guidance on technology stacks, roadmaps, and business development while ensuring scalable and future-proof solutions. By leading teams with Lean and Agile principles, they optimize workflows, mentor engineers, and uphold high coding standards. Their role ensures project success through proactive risk management, seamless collaboration, and on-time delivery of high-quality web applications.#Key responsibilities: Perform technical requirements gathering, use-case discovery, and platform analysis Generate convincing and substantiated technology and architecture recommendations Develop and maintain software requirements specification and architecture documents Serve as the primary day-to-day technical contact for Clients, third-party vendors, technology partners and internal project stakeholders Collaborate with Technology Directors to develop estimates and overall implementation solution plans Serve as the lead for all implementation, customization, and integration efforts Define and document best practices and contribute to company knowledge sharing efforts Identify and define integration points with third-party solutions Define and document all tools and technologies used to implement the solution Work with vendor services to provide elements related to technology selection and implementation Perform problem analysis (identify root causes, outline resolution options, and take appropriate actions to resolve problems) Prepare and deliver technical proposals and presentations to all levels of a client's organization Evaluate vendor documentation and technical requirements to accurately estimate time and cost of identified options in order to make recommendations on approach from the business perspective

Negotiation

View details

Technical Consultant (AI)

Ho Chi Minh - Viet Nam


Product

  • AI
  • LLM/RAG

Assess client data infrastructure, technical constraints, AI/ML feasibility, and tech-stack alignment. Conduct technical data audits, evaluate data quality and integration requirements, and explore emerging AI tools and frameworks to support strategic planning and use-case development. Define the initial architecture, scope, and technical boundaries. Collaborate on PoCs to validate the proposed AI strategy and technical direction, while considering scalability, security, technical debt, cost, performance, and implementation prerequisites. Define technical trade-offs and roadmaps for the next implementation phase. Translate complex AI/ML concepts, algorithms, and architectures into clear business value. Lead prototype demonstrations, communicate technical findings to clients and internal stakeholders, and ensure proper documentation and handover to downstream teams. Support emerging-tech evaluation and contribute to client satisfaction through effective technical advisory.

Negotiation

View details

Technical Architect

Ho Chi Minh - Viet Nam


Product

  • Devops
  • Architect
  • Google Cloud
  • Python

Design and evolve scalable, high-performance AI, data, and platform architectures aligned with business needs, technical innovation, and company standards. Assess DevSecOps&FinOps maturity using KPIs and checklists, promoting IaC, secure-by-design, cost efficiency, and optimized cloud usage. Guide modern data architecture and oversee monitoring, logging, tracing, health checks, and SLAs to ensure system reliability and operational excellence. Serve as the technical interface for clients on architecture matters, aligning solutions with expectations and clearly communicating complex technical concepts. Assess engineering practices and drive CI/CD, automated testing, AI/ML workflow automation, and automation-first delivery to improve efficiency and reduce manual work. Lead by example, mentor engineering teams, promote learning and ownership, and provide technical direction across teams and initiatives. Collaborate with Technical Architects and key stakeholders to ensure technical alignment across projects and contribute to long-term technical vision and strategic planning.

Negotiation

View details