Partner Technical Advisor (CE JP)

ABOUT CLIENT

Our client is a leading technology company that specializes in innovative solutions for businesses

JOB DESCRIPTION

Offer technical and subject matter expertise coaching for Delivery Partner (DP) Engineers/Advocates
Collaborate with SDM and CSS Training teams (CSS L&D and WWL) to address readiness gaps and share findings and remediations
Manage various case management duties including incoming inspection, escalations, tech reviews/triage, and wellness
Identify and create readiness content and contribute to readiness efforts as a subject matter expert
Manage collaboration activities for complex cases and overall operational processes
Contribute to Supportability activities including case analysis, recognition of case patterns, and deflection initiatives
Assist in Release Management and Deployment for DP
Focus on quality of engagement and work with the DP Quality team
Collaborate with stakeholders to identify and recommend technical/program process and tool opportunities
Provide Frontline Technical or Sales Operations Oversight to DP
Participate in DP weekly business reviews and Product Group Triages
Approve escalations to product group on behalf of DP and ensure 'Time to Competency' for DP Resources
Participate in Technical & SME Interviews for New PTA Hires
Engage in direct customer contact to maintain technical expertise and raise opportunities from Voice of the Customer
Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA)
Measure success through Customer Satisfaction, Tech & SME Skill Gap Reductions, DP Process & Delivery Standards Compliance, Team Evolution/Overall Readiness, and handling escalations to PTA team without intervention from Internal teams within SLAs.

JOB REQUIREMENT

Fluent in Japanese (Native or Advanced level - JLPT N1/N2 required) and conversational English
Minimum 5 years of experience in Tech Advisor/ Tech Support/ Developer roles in CRM systems such as Dynamics, SAP, Sales Force, PeopleSoft or related, preferably Dynamics, or 5 years of software experience in Backend Development
Hands-on experience with Dynamics 365 Customer Engagement in roles such as Technical Advisor, Technical Support, or Developer
Excellent verbal, listening, and written communication skills
Interpersonal and collaborative skills
Passion for continuous learning and development
Research, problem-solving, and troubleshooting skills
Ability to work in different shifts outside of local business hours and/or work weekends based on business need
Cloud knowledge for all CE PODs and programming knowledge for CE Customization
Customer-facing service role experience in any capacity

WHAT'S ON OFFER

Full salary during the probationary period.
90% contribution of the gross salary to social insurance.
Night shift employees (10 PM-6 AM) will receive an extra 30% of the normal salary, PVI insurance, and 500,000 VND food allowance.
20 days leave including annual and sick leave.
Provision of complete working equipment.
Annual health check-up for employees working at least 6 months from the date of signing the official labor contract.
Events such as birthday parties and employee engagement activities.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Dynamics 365 CRM

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Onsite

Job ID:

J02127

Status:

Close

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