Product Consultant

Gather input and insights from various business stakeholders to guide strategic transformation and advocate for meaningful experiential change

Work with Product Owner to establish and track success metrics aligned with innovation and experience objectives

Strive to balance the Cost of acquisition and Cost of Servicing for a larger Addressable market and improved NPS across Merchant services

Comprehend customer-facing and internal process flows, as well as the associated technology

Recognize interdependencies within the Merchant Services domain structure and collaborate with the Head of Customer Innovation and Experience to deliver business outcomes

Contribute to feature elaboration, acceptance criteria, and definition of done

Cooperate with teams and participate in relevant agile ceremonies

Communicate and engage with business stakeholders outside of the team to ensure alignment and minimize context-switching

Address problem resolution, develop product collateral, and monitor results and feedback

Drive innovation by recognizing market trends, understanding competitors, and aligning them with business goals

Undertake other duties as required by the leadership team from time to time.

Minimum 5-7 years of experience in the Banking sector, with at least 2 years as a Product Owner

In-depth understanding of financial services and the Credit Card lifecycle from various standpoints

Detailed knowledge of Merchant Acquiring/EFTPOS Terminal solutions or related business products

Experience with agile methodologies and human-centered design techniques

Proficient in articulating a vision to stakeholders and developing it into a shaped backlog of key features, user stories, and goals

Capable of taking on leadership roles and leading workshops throughout different stages of development

Ability to innovate, adapt, and acquire new skills

Proficient in developing strategic product plans based on industry trends, market analysis, and customer insights

Possesses a structured problem-solving mindset with a focus on a test and learn approach

Strong business acumen, critical thinking, and analytical skills for data-driven decision making

Experience with human-centered design, product storytelling, and product leadership

Familiarity with various tooling such as Clarity, Grace, Confluence, Figma, Fiserv product suite, and frontline banking systems

Tertiary qualified, preference for post-graduate qualifications

Competitive salary

Generous annual leave and sick leave

Additional perks like 13th month salary, annual performance bonus, premium healthcare, team activity allowance, welcome kit, and work anniversary benefits

Opportunities to work on innovative projects with contemporary technology, clear career advancement paths, access to digital learning platforms, leadership training programs, specialist capabilities, and sponsored language and training courses

Flexible work model, modern office spaces, stocked pantry, employee assistance program, team-building activities, and a talented and cohesive team

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666