Product Designer

Senior Product Engineer

Ho Chi Minh - Viet Nam

Product

• Python
• AWS
• Azure
• AI

Design and develop the agent framework, including workflows, tool utilization, orchestration, and reasoning. Create the runtime, governance, and evaluation capabilities to ensure that agents are safe and reliable in production environments. Develop integrations and reusable components that link agents to customer systems and data. Manage features from start to finish: comprehend the user problem, deliver an initial version quickly, then refine it with feedback from end-users until it is polished and truly functional. Utilize these agents in daily tasks and address any obstacles encountered. Maintain high standards for quality and guide others through code reviews.

Negotiation

Senior Product Owner - CRM Domain

Ho Chi Minh - Viet Nam

• Product Management

#Product Strategy & Business Value Management Roadmap Direction: Collaborate with PM to develop short- and long-term CRM domain development roadmap, ensuring alignment with the company's business objectives. Business Problem Identification: Proactively engage in R&D with C-Level and departments to shape solutions to increase sales productivity and customer care efficiency. Business Value Quantification: Analyze and demonstrate business effectiveness through intelligent processes and measurable metrics.#Technical Expertise & Integrated System Thinking Integrated Solution Design: Responsible for designing, analyzing, and modeling complex, highly interconnected business workflows such as End-to-End Sales Funnel, Automated Lead Scoring, Omnichannel Customer Journey, and Cross-department Workflow Automation. Ecosystem Synchronization: Ensure smooth integration of CRM data architecture and business logic with other core systems in the company (ERP, Data Warehouse, Marketing Automation, POS). Establish Standards (Governance Framework): Build and maintain standards for customer data structure (Master Data Management), interaction rules, and information security on the CRM system.#Execution Management & Collaboration Roadmap Decomposition Management: Receive overall strategy and roadmap from PM to translate them into long-term and midterm Product Backlog for the CRM domain. Collaborate with PO team: Coordinate, guide, and review technical documents (PRD, User Stories, Mockups) from POs in the domain to ensure each PO's solution does not conflict and meets the highest quality standards. Output Quality Management: Responsible for monitoring Sprint progress, conducting User Acceptance Testing (UAT), and ensuring optimal user experience (UX) on the CRM system for maximum operational efficiency.#Biz-Tech Bridge & Effectiveness Measurement Business Problem Transformation: Work closely with PM and operational departments (Sales, Marketing, CS) to transform business problems into clear, feasible system requirements for the Tech team. Data-Driven Optimization: Track, analyze operational metrics and product health indicators (Conversion Rate at each stage, Churn Rate, User Adoption Rate) to propose personalized enhancement solutions and automation to increase productivity for the business.

Negotiation

Senior UX Designer

Ho Chi Minh - Viet Nam

Product, Outsource

• UI/UX

Lead the end-to-end UX process, from initial user research and ideation to wireframing, prototyping, and final design delivery. Facilitate UX workshops with users and stakeholders, conduct usability testing, and translate findings into actionable design improvements. Collaborate closely with cross-functional product teams, product owners, engineers, and other stakeholders to ensure design solutions meet business objectives and technical requirements. Act as the primary point of contact for the development team and coordinate design activities with UX designers across different teams. Create high-quality user interfaces in Figma and communicate user flows effectively through interactive, clickable prototypes. Mentor and guide UX designers, product owners, and developers, fostering a culture of continuous learning and improvement. Build and maintain the Figma design system to ensure design consistency across all product developments. Identify opportunities to improve the user experience across all touchpoints and contribute to the long-term product strategy.

Negotiation