Product Growth

Senior Product Owner - CRM Domain

Ho Chi Minh - Viet Nam

• Product Management

#Product Strategy & Business Value Management Roadmap Direction: Collaborate with PM to develop short- and long-term CRM domain development roadmap, ensuring alignment with the company's business objectives. Business Problem Identification: Proactively engage in R&D with C-Level and departments to shape solutions to increase sales productivity and customer care efficiency. Business Value Quantification: Analyze and demonstrate business effectiveness through intelligent processes and measurable metrics.#Technical Expertise & Integrated System Thinking Integrated Solution Design: Responsible for designing, analyzing, and modeling complex, highly interconnected business workflows such as End-to-End Sales Funnel, Automated Lead Scoring, Omnichannel Customer Journey, and Cross-department Workflow Automation. Ecosystem Synchronization: Ensure smooth integration of CRM data architecture and business logic with other core systems in the company (ERP, Data Warehouse, Marketing Automation, POS). Establish Standards (Governance Framework): Build and maintain standards for customer data structure (Master Data Management), interaction rules, and information security on the CRM system.#Execution Management & Collaboration Roadmap Decomposition Management: Receive overall strategy and roadmap from PM to translate them into long-term and midterm Product Backlog for the CRM domain. Collaborate with PO team: Coordinate, guide, and review technical documents (PRD, User Stories, Mockups) from POs in the domain to ensure each PO's solution does not conflict and meets the highest quality standards. Output Quality Management: Responsible for monitoring Sprint progress, conducting User Acceptance Testing (UAT), and ensuring optimal user experience (UX) on the CRM system for maximum operational efficiency.#Biz-Tech Bridge & Effectiveness Measurement Business Problem Transformation: Work closely with PM and operational departments (Sales, Marketing, CS) to transform business problems into clear, feasible system requirements for the Tech team. Data-Driven Optimization: Track, analyze operational metrics and product health indicators (Conversion Rate at each stage, Churn Rate, User Adoption Rate) to propose personalized enhancement solutions and automation to increase productivity for the business.

Negotiation

Growth Marketing Lead

Ho Chi Minh, Ha Noi, Da Nang, Others - Viet Nam

Product

• Marketing

We are seeking a skilled individual in growth marketing to take ownership of the Growth Marketing function. This role involves building the function from scratch and managing day-to-day activities with a hands-on and technical approach. The ideal candidate will be responsible for executing the current growth strategy and collaborating with the CEO to iterate on a new strategy. The responsibilities include overseeing SEO and content strategy, managing paid campaigns and budgets, developing self-serve channels, maintaining the company's public image, and supporting lead generation and sales efforts. In addition, the role involves working directly with the CEO on company priorities, investor and board materials, strategic research, and special projects. This position offers the opportunity to have a direct impact on the company's operations and growth.

Negotiation

Senior Product Owner

Ho Chi Minh - Viet Nam

Product

• Product Management

The Senior Product Owner role involves overseeing the entire process of product initiatives, from planning to implementation and ongoing improvement. This includes collaborating with various teams to ensure that projects are completed on schedule, in line with business objectives, and create value for both customers and the organization. Key responsibilities of the role include: Taking ownership of product initiatives throughout the entire process, from planning to post-launch improvements. Turning the product roadmap into actionable plans, timelines, and deliverables. Coordinating cross-functional teams to ensure seamless execution. Monitoring progress, addressing risks, resolving issues, and keeping stakeholders informed. Steering requirement clarification, prioritization, testing, rollout, and change management activities. Identifying ways to enhance product delivery processes and implementation efficiency. Tracking project outcomes to ensure they meet business goals and quality standards.

Negotiation