Product Owner (Origination & Customer Onboarding)
Job Summary
Company Type:
Product
Technical Skills:
Location:
Ho Chi Minh -
Working Policy:
Job ID:
J01372
Status:
Close
Related Job:
Customer Success Manager, SaaS
Ho Chi Minh - Viet Nam
Product
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Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn Identify opportunities for customers to expand their usage or adopt additional functionalities.
Negotiation
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Founder & Product Team Collaboration: Work closely with founders and product teams to align on business goals, product vision, and service objectives. Design Documentation: Translate concepts into actionable design specifications that guide product development and engineering execution. User Experience Design: Research, design, and deliver end-to-end product experiences across the healthcare ecosystem. Journey Mapping & Prototyping: Create user journeys, wireframes, high-fidelity designs, and prototypes to explore and communicate solutions throughout iterative cycles. Visual & Interface Assets: Produce visual assets and interface components to support testing and development. Continuous Improvement: Refine and enhance product experiences based on user insights and feedback.
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View detailsProduct Specialist
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Outsource
- System
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Triển khai các giải pháp, sản phẩm trong phạm vi phân phối. Thực hiện chuyển giao công nghệ cho khách hàng/ đối tác. Tham gia hỗ trợ kỹ thuật cho khách hàng khi có sự cố hay các vấn đề phát sinh liên quan đến sản phẩm được cung cấp. Phối hợp với Presales thực hiện demo/ Proof-Of-Concept (POC) sản phẩm, giải pháp. Hỗ trợ trình bày giải pháp kỹ thuật/ workshop theo yêu cầu. Nghiên cứu, tìm hiểu các sản phẩm mới theo sự phân công từ Trưởng Bộ Phận Kỹ Thuật. Thực hiện các công việc khác theo sự phân công từ Trưởng Bộ Phận Kỹ Thuật.