Project Manager (Japanese speaking)

Customer Success Manager, SaaS

Ho Chi Minh - Viet Nam

Product

Guide new F&B customers through onboarding, ensuring rapid adoption of service-time, fraud detection, and staff scheduling modules Interview end users across departments - service staff, baristas, cashiers, store managers, and auditors - to gather adoption feedback and identify bottlenecks Become the bridge between customers and product: surface F&B-specific needs to engineering and influence the roadmap with real operator pain points Build onboarding playbooks and QBR frameworks tailored to QSR and F&B chain contexts Lead weekly/monthly business reviews with Operations Managers and COOs - turning platform data into actionable insights on throughput, compliance, and cost Proactively monitor customer health metrics and usage data to anticipate challenges and prevent churn Identify upsell and cross-sell opportunities as customers expand locations or adopt additional use cases

Negotiation

QA Team Lead

Ho Chi Minh - Viet Nam

Product

• Automation Test
• Management

Take ownership of the quality of your product/team's release Determine testing scope based on risk, timelines, and business priorities Ensure only production-ready features are released Actively participate in planning, requirement reviews, and release discussions Identify quality risks early and develop mitigation plans Lead and mentor QA engineers for both manual and automation testing Cultivate a culture of accountability, ownership, and continuous improvement within the team Enhance team efficiency and execution quality Define and enhance regression strategies Drive automation for UI, API, and integration testing Improve CI/CD quality workflows and release confidence Optimize test execution time while maintaining meaningful coverage Collaborate closely with Product, DEV, and Support teams Analyze production defects and customer feedback to improve test coverage Conduct root-cause analysis and promote defect prevention practices Focus on customer-perceived quality, not only internal QA metrics Aid in establishing practical QA processes that teams will adhere to Monitor quality KPIs and testing effectiveness Enhance release readiness, test planning, and defect management Introduce AI-assisted QA workflows where they provide real value

Negotiation

Senior Product Designer

Ho Chi Minh - Viet Nam

Product

• UI/UX

As a Product Designer, you'll be at the forefront of shaping how our vision translates into meaningful user and business outcomes. You won't just design interfaces, you'll own end-to-end product experiences, from identifying user needs to defining workflows and shaping solutions that drive real impact in healthcare. Collaborating closely with founders, engineers, and data teams, you'll combine deep user empathy with sharp product thinking to ship features that are intuitive, scalable, and strategically aligned. This is a hands-on role for someone who thrives on solving complex problems with clarity, care, and craft. Collaborate closely with founders and the product team to understand business goals, product vision, and service objectives. Translate ideas into clear, actionable design documentation that supports both product specification and engineering implementation. Research, design, and shape end-to-end product experiences for users across the healthcare ecosystem. Map out user journeys, wireframes, and high-fidelity designs to explore and communicate design solutions throughout the iterative process. Produce prototypes, visual assets, and interface components to support testing and development. Continuously refine and enhance the product experience based on user insights and feedback.

Negotiation