Sales Coach

Manage the presales support team's daily operations, including work distribution and performance assessment.

Provide guidance and supervision to team members in executing presales support tasks such as customer consultation, identifying sales opportunities, making product recommendations, and aiding in online purchases.

Contribute to the development and enhancement of presales support processes and service standards to improve customer satisfaction and sales conversion rates.

Arrange regular training sessions for the team to enhance their product knowledge, communication skills, and service awareness.

Collaborate closely with sales, technical, and other departments to ensure seamless handling of customer sales inquiries and subsequent follow-ups.

Analyze teamwork data, generate reports, and suggest improvements for implementation.

Uphold team morale in high-pressure environments and motivate members to achieve individual and team performance goals.

2-3 years of management experience in a leadership role focusing on pre-sales, sales coaching, or customer service.

Proficiency in English, with excellent verbal and written communication skills.

Previous experience in supporting or selling to English-speaking markets.

Preferred experience in the tech industry or with SaaS/online platforms.

Strong ability to analyze data and identify performance gaps, along with implementing effective improvement strategies.

Outstanding communication, coaching, and stakeholder management skills, with a proven capacity for effective collaboration across departments.

Demonstrated ability to perform well under pressure, maintain composure in high-volume or rapidly changing environments, and lead the team to consistently high performance levels.

Full salary during the probationary period.

90% contribution of the gross salary to social insurance.

Night shift employees (10 PM-6 AM) will receive an extra 30% of the normal salary, PVI insurance, and 500,000 VND food allowance.

20 days leave including annual and sick leave.

Provision of complete working equipment.

Annual health check-up for employees working at least 6 months from the date of signing the official labor contract.

Events such as birthday parties and employee engagement activities.

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666