Sales Consultant
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Job Summary
Company Type:
Product
Technical Skills:
Sale, Cloud
Location:
Ho Chi Minh - Viet Nam
Working Policy:
Remote, Onsite
Job ID:
J02114
Status:
Active
Related Job:
Customer Success Manager, SaaS
Ho Chi Minh - Viet Nam
Product
- Account Management
Help new customers in the food and beverage industry familiarize themselves with service-time, fraud detection, and staff scheduling modules Conduct interviews with various department personnel to gather feedback on the adoption process and identify any issues Act as a liaison between customers and the product development team, communicating specific industry needs and influencing the product roadmap based on real operational challenges Develop onboarding materials and review frameworks tailored for quick-service restaurants and food and beverage chains Conduct regular business reviews with Operations Managers and COOs, utilizing platform data to provide insights on throughput, compliance, and cost Proactively monitor customer usage and health metrics to foresee challenges and prevent customer churn Identify opportunities for customers to expand their usage or adopt additional functionalities.
Negotiation
View detailsSales Coach
Ha Noi - Viet Nam
Outsource
- Training
- Account Management
- Customer Service
- Sale
- Presale
Manage the presales support team's daily operations, including work distribution and performance assessment. Provide guidance and supervision to team members in executing presales support tasks such as customer consultation, identifying sales opportunities, making product recommendations, and aiding in online purchases. Contribute to the development and enhancement of presales support processes and service standards to improve customer satisfaction and sales conversion rates. Arrange regular training sessions for the team to enhance their product knowledge, communication skills, and service awareness. Collaborate closely with sales, technical, and other departments to ensure seamless handling of customer sales inquiries and subsequent follow-ups. Analyze teamwork data, generate reports, and suggest improvements for implementation. Uphold team morale in high-pressure environments and motivate members to achieve individual and team performance goals.
Negotiation
View detailsPresales Consultant (Cloud)
Ho Chi Minh - Viet Nam
Outsource
- Presale
- AWS
Collaborate with sales teams to present solutions to customers. Deliver technical presentations, designs, POV, implementations, and troubleshooting for AWS projects in partnership with internal parties, vendors, and partners. Obtain necessary certifications. Create AWS solution designs encompassing AI/ML, analytics, containerization, and serverless architecture to ensure high availability, fault tolerance, and scalability. Take charge of MAP (Migration Acceleration Program) solution design across all MAP phases (Assess, Mobilize, Migrate/Modernize). Architect cost-effective and secure systems by implementing security best practices and ensuring compliance with frameworks like GDPR, HIPAA, or AWS Well-Architected Framework. Lead the development of well-structured solution and service offerings to facilitate rapid cloud solution adoption for customers. Lead the creation of standardized Statements of Work (SoWs), Standard Operating Procedures (SOPs), automation scripts, and common solution designs to streamline processes and enable scalability across projects. Collaborate with cloud engineers, sales, marketing, and the wider Westcon technical team across APAC. Promote cloud adoption among partners and customers by sharing best practices, insights, and cloud strategies. Engage in public speaking at Westcon and AWS events to demonstrate expertise and advocate for successful cloud solution implementation. Organize hands-on workshops, certification programs, and knowledge-sharing sessions to enhance partner expertise.