Senior AI Solution Engineer (Customer Success Focus)

JOB DESCRIPTION

We're seeking an AI Solution Engineer to drive customer success and foster long-lasting relationships by delivering impactful AI solutions. Your role centers on guiding customers through their AI journey, ensuring Company's Product offerings align with their needs and goals. You'll balance innovation with practical impact on design, implementation, and deployment to maximize business value. With a focus on customer satisfaction, strategic project management, and a deep understanding of AI, you'll play a key role in our growth. If you're passionate about making a real difference, we want to hear from you.
About the Role:
Drive customer success by strategically managing relationships, serving as a key advocate, and aligning Company Product capabilities with their goals while proactively mitigating project risks.
Stay at the forefront of AI innovation by engaging in the design of AI systems for industrial applications, and keeping abreast of the latest trends in AI, machine learning, and data analytics.
Facilitate customer collaboration to clearly define problem statements, architect impactful solutions, translate needs into actionable tasks, and oversee project lifecycles, including roadmap planning, execution, and quality assurance.
Lead and work in tandem with cross-functional technical teams to develop and deliver solutions efficiently within set deadlines.
Equip customers with tailored technical solutions and training, enhancing the impact and value of the solutions provided.

JOB REQUIREMENT

Must-Have:
Demonstrated experience in customer success or account management within a tech setting, ideally in AI or machine learning contexts.
Outstanding skill in cultivating and sustaining customer relationships.
Proficient in project management and effective communication.
Capable of comprehending complex customer requirements and converting them into detailed, technical strategies.
Comfortable with data analysis, using insights to inform strategic decision-making.
Deep knowledge of AI technologies, with experience in AI system development, machine learning and deep learning algorithms, and deployment of AI solutions.
Great-to-Have:
Background in start-ups or dynamic tech environments.
Skilled in Python, AI/ML frameworks, and cloud services.
Proven track record in enhancing customer success and relationship expansion.
Knowledge of industrial AI applications and their specific challenges.
Education:
A Master's degree or higher in Computer Science, Computer Engineering, Physics, or another related discipline is preferred, with a specialization in AI, Machine Learning, or Data Science highly valued. However, we recognize that talent and drive can come from diverse backgrounds. Therefore, candidates with a Bachelor's degree coupled with significant, relevant experience in AI, machine learning environments, or equivalent professional achievements are also strongly encouraged to apply. Our goal is to embrace inclusivity and diversity, understanding that expertise and innovation can transcend traditional educational paths.
If you are passionate about customer success, pushing the boundaries of AI technology, possess strong technical skills, and thrive in a collaborative environment, we encourage you to apply. Join us in shaping the future of AI solutions and making a significant impact in the industry.

WHAT'S ON OFFER

Attractive compensation and benefits commensurate with experience.
Generous daily lunch allowance of $10 per day, provided to each team member.
Overseas travel opportunities for training and working related, providing exposure to international projects and collaborations.
An employee-centric culture that values the skills and abilities of our team members, providing them with the necessary tools and resources to excel in their roles and advance in their careers.
A collaborative work environment that fosters teamwork, knowledge sharing, and innovation.
Flexible working hours
Fun team activities & outing

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product, AI Application Platform

Technical Skills:

AI, Python, Machine Learning

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiation

Job ID:

J01493

Status:

Close

Related Job:

Software Engineer (Java)

Ho Chi Minh - Viet Nam

Product

  • Java
  • Spring Boot

Company is growing its Software Engineering team to deliver large-scale enterprise systems and digital platforms for financial institutions across Southeast Asia. As a Java Software Engineer, you will design, develop, and maintain backend services that power critical business processes, data integration, and mobile applications. You'll work in a modern, modular architecture combining mature systems with innovative new services - ensuring both stability and agility. This role offers the opportunity to work closely with international teams, participate in architectural discussions, and contribute to best practices that shape Company's technology standards. Design, develop, and maintain scalable backend applications using Java and Spring Boot. Build new services and enhance existing ones to support evolving business requirements. Ensure code quality through unit testing, debugging, and performance optimization. Contribute to design and architecture discussions, balancing technical depth with business value. Collaborate with cross-functional teams (QA, DevOps, Analysts, Product Owners) across Vietnam and Czech Republic. Participate in code reviews and enforce development standards and documentation quality. Support release planning, deployment, and post-production analysis. Mentor junior engineers and contribute to internal knowledge-sharing initiatives. Stay current with emerging technologies, microservice design patterns, and cloud-native practices. Promote automation, CI/CD, and DevOps principles to improve development efficiency. Proactively identify technical debt and propose refactoring or optimization strategies.

Negotiation

View details

Senior Software Analyst

Ho Chi Minh - Viet Nam

Product

  • Business Analyst

Company is looking for a Middle/Senior Software Analyst to lead and support the analysis, design, and delivery of enterprise software solutions for financial institutions across Southeast Asia. This role bridges business needs and technology implementation ensuring solutions are scalable and aligned with our clients' strategic goals. The ideal candidate combines strong analytical skills with hands-on experience in financial systems, lending products, or enterprise IT solutions, and thrives in a fast-paced, cross-country delivery environment. Lead requirement-gathering sessions with business users, product owners, and technical teams. Analyze and document functional and non-functional requirements, workflows, and data models. Translate business objectives into technical specifications, ensuring traceability through delivery. Design or review business processes and propose optimization opportunities. Support creation of solution design documents, API specifications, and integration mappings. Work closely with developers, QA, and DevOps teams during implementation and testing phases. Validate solution design and ensure alignment with business expectations. Participate in system configuration, user acceptance testing (UAT), and defect triage. Prepare and maintain high-quality project documentation, user guides, and reports. Support post-deployment analysis and continuous improvement initiatives. Contribute to design discussions related to credit scoring, loan origination, repayment, and customer self-service. Stay current with regulatory changes and emerging financial technologies in the region. Act as a liaison between client business teams and technical delivery teams in Vietnam and Czech Republic. Mentor junior analysts and provide guidance on documentation standards and analysis methodologies. Present findings, solutions, and recommendations to stakeholders clearly and confidently. Contribute to internal knowledge base and reusable business templates.

Negotiation

View details

Senior Software Engineer (Data Management, Data Lake)

Ho Chi Minh - Viet Nam

Product

  • Data Engineering
  • Cloud
  • Java
  • Typescript
  • Angular

We are looking for a seasoned Senior Data and Full-Stack Engineer to join our team. In this role, you will not only design and build high-performance, resilient data architectures but also craft scalable solutions that integrate seamlessly with microservice-based application ecosystems. Your expertise will span across data engineering and full-stack development, enabling you to deliver end-to-end solutions that power our platform. You will own critical design deliverables-both high and low level-including ERDs, logical and physical models, and architectural reviews. Beyond architecture, you will actively contribute to building robust services and APIs that leverage data for automation, customer experience optimization, and innovative product development. As Company continues to grow and data volumes surge, your ability to harness this data and translate it into actionable insights and advanced solutions will be pivotal to our success.#Your key responsibilities as a Senior Data & Full-stack Developer will include: Drive and design future-proof data architectures, strategically aligning data systems with business objectives to ensure efficient and scalable data management. Architecting conceptual, logical, and physical architecture and data models for operational enterprise data and analytics solutions using recognised data modelling approaches Collaboration with project teams to ensure architectural principles are met, and build and act as a change agent Build container-based big data architectures on top of Kubernetes Design and implement large and complex data solutions (Data Warehouse, Data Lake, Data Analytics) using various architectural patterns such as microservices Develop and understand the enterprise data landscape and map data stores and flows between the operational systems for our microservice approach Implementing the feature with high-performance, scalable, and testable components for our architecture and execute its development. Developing and deploying modern architectural patterns/techniques (microservices, DDD, TDD), including developing using modern frameworks, e.g. Spring Boot, Spring Cloud Developing and deploying modern frontend microservices, enrich DM Storybook using the latest Angular version. Develop RESTful APIs and microservices-based solutions leveraging containers (AKS, Kubernetes, Docker) technologies#General Create robust data architecture to manage data efficiently and effectively Define the data strategy and the key principles associated with it Develop and understand the enterprise data landscape and map data stores and -flows between the operational systems for our micro-service approach The role is varied and there are opportunities to become involved in activities across all parts of the business

Negotiation

View details