Senior AI Solution Engineer (Customer Success Focus)

JOB DESCRIPTION

We're seeking an AI Solution Engineer to drive customer success and foster long-lasting relationships by delivering impactful AI solutions. Your role centers on guiding customers through their AI journey, ensuring Company's Product offerings align with their needs and goals. You'll balance innovation with practical impact on design, implementation, and deployment to maximize business value. With a focus on customer satisfaction, strategic project management, and a deep understanding of AI, you'll play a key role in our growth. If you're passionate about making a real difference, we want to hear from you.
About the Role:
Drive customer success by strategically managing relationships, serving as a key advocate, and aligning Company Product capabilities with their goals while proactively mitigating project risks.
Stay at the forefront of AI innovation by engaging in the design of AI systems for industrial applications, and keeping abreast of the latest trends in AI, machine learning, and data analytics.
Facilitate customer collaboration to clearly define problem statements, architect impactful solutions, translate needs into actionable tasks, and oversee project lifecycles, including roadmap planning, execution, and quality assurance.
Lead and work in tandem with cross-functional technical teams to develop and deliver solutions efficiently within set deadlines.
Equip customers with tailored technical solutions and training, enhancing the impact and value of the solutions provided.

JOB REQUIREMENT

Must-Have:
Demonstrated experience in customer success or account management within a tech setting, ideally in AI or machine learning contexts.
Outstanding skill in cultivating and sustaining customer relationships.
Proficient in project management and effective communication.
Capable of comprehending complex customer requirements and converting them into detailed, technical strategies.
Comfortable with data analysis, using insights to inform strategic decision-making.
Deep knowledge of AI technologies, with experience in AI system development, machine learning and deep learning algorithms, and deployment of AI solutions.
Great-to-Have:
Background in start-ups or dynamic tech environments.
Skilled in Python, AI/ML frameworks, and cloud services.
Proven track record in enhancing customer success and relationship expansion.
Knowledge of industrial AI applications and their specific challenges.
Education:
A Master's degree or higher in Computer Science, Computer Engineering, Physics, or another related discipline is preferred, with a specialization in AI, Machine Learning, or Data Science highly valued. However, we recognize that talent and drive can come from diverse backgrounds. Therefore, candidates with a Bachelor's degree coupled with significant, relevant experience in AI, machine learning environments, or equivalent professional achievements are also strongly encouraged to apply. Our goal is to embrace inclusivity and diversity, understanding that expertise and innovation can transcend traditional educational paths.
If you are passionate about customer success, pushing the boundaries of AI technology, possess strong technical skills, and thrive in a collaborative environment, we encourage you to apply. Join us in shaping the future of AI solutions and making a significant impact in the industry.

WHAT'S ON OFFER

Attractive compensation and benefits commensurate with experience.
Generous daily lunch allowance of $10 per day, provided to each team member.
Overseas travel opportunities for training and working related, providing exposure to international projects and collaborations.
An employee-centric culture that values the skills and abilities of our team members, providing them with the necessary tools and resources to excel in their roles and advance in their careers.
A collaborative work environment that fosters teamwork, knowledge sharing, and innovation.
Flexible working hours
Fun team activities & outing

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Product, AI Application Platform

Technical Skills:

AI, Python, Machine Learning

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J01493

Status:

Close

Related Job:

Senior DevOps (Data Platform)

Ho Chi Minh - Viet Nam

Digital Bank, Product

  • Devops
  • Spark

Managing workloads on EC2 clusters using DataBricks/EMR for efficient data processing Collaborating with stakeholders to implement a Data Mesh architecture for multiple closely related enterprise entities Utilizing Infrastructure as Code (IaC) tools for defining and managing data platform user access Implementing role-based access control (RBAC) mechanisms to enforce least privilege principles Collaborating with cross-functional teams to design, implement, and optimize data pipelines and workflows Utilizing distributed engines such as Spark for efficient data processing and analysis Establishing operational best practices for data warehousing tools Managing storage technologies to meet business requirements Troubleshooting and resolving platform-related issues Staying updated on emerging technologies and industry trends Documenting processes, configurations, and changes for comprehensive system documentation.

Negotiation

View details

Python Developer (Distributed Systems)

Ho Chi Minh - Viet Nam

Outsourcing

  • Python
  • Flask

Engage in architecture, design, and code reviews. Contribute to strategic project development, testing, and deployment. Tackling scalability and reliability challenges will lead to meaningful discussions on Distributed Systems. Collaborate within a high-impact, cross-functional team. Utilize technologies including Kafka, PostgreSQL, Spark, BigQuery, GitLab with integrated CI/CD, etc.

Negotiation

View details

Senior Machine Learning Engineer

Ho Chi Minh, Ha Noi - Viet Nam

Information Technology & Services

  • Machine Learning

Creating the V1 Evaluation Platform: You will be responsible for designing and building the core backend systems for our new LLM Evaluation Platform, using Arize Phoenix as the basis for traces, evaluations, and experiments. Implementing Production Observability: You will need to architect and implement the observability backbone for our AI services by integrating Phoenix with OpenTelemetry to establish a centralized system for logging, tracing, and evaluating LLM behavior in production. Standardizing LLM Deployment Pipeline: You will be in charge of designing and implementing the CI/CD framework for versioning, testing, and deploying prompt-based logic and LLM configurations, ensuring reproducible and auditable deployments across all AI features. Providing Practical Solutions: Your role will involve making pragmatic technical decisions that prioritize business value and speed of delivery, in line with our early-stage startup environment. Collaborating with Other Teams: You will work closely with the Data Science team to understand their workflow and ensure that the platform you build meets their core needs for experiment tracking and validation. Establishing Core Patterns: You will also help in establishing and documenting the initial technical patterns for MLOps and model evaluation that will serve as the foundation for future development.

Negotiation

View details