Senior Business Analyst

Senior Product Owner - CRM Domain

Ho Chi Minh

• Product Management

#Product Strategy & Business Value Management Roadmap Direction: Collaborate with PM to develop short- and long-term CRM domain development roadmap, ensuring alignment with the company's business objectives. Business Problem Identification: Proactively engage in R&D with C-Level and departments to shape solutions to increase sales productivity and customer care efficiency. Business Value Quantification: Analyze and demonstrate business effectiveness through intelligent processes and measurable metrics.#Technical Expertise & Integrated System Thinking Integrated Solution Design: Responsible for designing, analyzing, and modeling complex, highly interconnected business workflows such as End-to-End Sales Funnel, Automated Lead Scoring, Omnichannel Customer Journey, and Cross-department Workflow Automation. Ecosystem Synchronization: Ensure smooth integration of CRM data architecture and business logic with other core systems in the company (ERP, Data Warehouse, Marketing Automation, POS). Establish Standards (Governance Framework): Build and maintain standards for customer data structure (Master Data Management), interaction rules, and information security on the CRM system.#Execution Management & Collaboration Roadmap Decomposition Management: Receive overall strategy and roadmap from PM to translate them into long-term and midterm Product Backlog for the CRM domain. Collaborate with PO team: Coordinate, guide, and review technical documents (PRD, User Stories, Mockups) from POs in the domain to ensure each PO's solution does not conflict and meets the highest quality standards. Output Quality Management: Responsible for monitoring Sprint progress, conducting User Acceptance Testing (UAT), and ensuring optimal user experience (UX) on the CRM system for maximum operational efficiency.#Biz-Tech Bridge & Effectiveness Measurement Business Problem Transformation: Work closely with PM and operational departments (Sales, Marketing, CS) to transform business problems into clear, feasible system requirements for the Tech team. Data-Driven Optimization: Track, analyze operational metrics and product health indicators (Conversion Rate at each stage, Churn Rate, User Adoption Rate) to propose personalized enhancement solutions and automation to increase productivity for the business.

Negotiation

Senior UX Designer

Ho Chi Minh - Viet Nam

Product, Outsource

• UI/UX

Lead the end-to-end UX process, from initial user research and ideation to wireframing, prototyping, and final design delivery. Facilitate UX workshops with users and stakeholders, conduct usability testing, and translate findings into actionable design improvements. Collaborate closely with cross-functional product teams, product owners, engineers, and other stakeholders to ensure design solutions meet business objectives and technical requirements. Act as the primary point of contact for the development team and coordinate design activities with UX designers across different teams. Create high-quality user interfaces in Figma and communicate user flows effectively through interactive, clickable prototypes. Mentor and guide UX designers, product owners, and developers, fostering a culture of continuous learning and improvement. Build and maintain the Figma design system to ensure design consistency across all product developments. Identify opportunities to improve the user experience across all touchpoints and contribute to the long-term product strategy.

Negotiation

Senior Software Engineer

Ho Chi Minh - Viet Nam

Outsource

• Frontend
• Typescript
• Devops
• ReactJS
• NodeJS

Develop cutting-edge, responsive websites utilizing the latest frontend technologies and frameworks (Angular, React, Vue) as well as Cloud platforms and API integrations. Offer technical insight to various teams, such as assessing the viability of a new feature for the user experience team. Collaborate with Senior Engineers to create sophisticated dynamic web applications using digital stacks. Work closely with internal teams to produce, assess, test, and troubleshoot intricate, accessible, and W3C-compliant data-oriented web applications that integrate with client systems, web services, and third-party APIs. Implement programming best practices and standard methodologies including design review documentation, object-oriented development, and in-line comments for maintainable and scalable code. Operate in an agile development environment focusing on speed and prototyping. Engage in discussions with design and other departments to understand requirements, propose implementation strategies, and offer feedback. Assist the QA team in developing and executing test plans to ensure software quality and resolve any issues. Provide ongoing application support including troubleshooting and issue resolution. Mentor junior team members by offering coaching and guidance. Collaborate with clients on enhancements and improvements post-launch. Coordinate with teams across different locations, including nearshore and offshore teams.

Negotiation