Senior DevOps Engineer

Technical Support Engineer (JP speaking)

Ho Chi Minh - Viet Nam

Outsource

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research. Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement Provides feedback to improve products to more senior engineers or technical advisors. Identifies potential defects and escalates to more senior engineers to resolve. Provides feedback on how to improve automated tools. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Negotiation

Presales Consultant (Cloud)

Ho Chi Minh - Viet Nam

Outsource

• Presale
• AWS

Work with sales teams to propose our best solutions to customers. Provide technical presentation, designs, POV, implementations, and troubleshooting of AWS projects co-operating with internal parties, vendors and partners to customers. Getting Certification as requested by company. Develop AWS solution design, including AI/ML, analytics, containerization, and serverless architecture, that ensure high availability, fault tolerance, and scalability Ownership of MAP (Migration Acceleration Program) solution design in all the MAP phases (Assess, Mobilize, Migrate/Modernize) Design cost-effective and secure architectures by implementing security best-practices and ensuring compliance with frameworks like GDPR, HIPAA, or AWS Well-Architected Framework. Lead the creation of well-structured solution offering or service offerings, that enable customers to adopt cloud solutions quickly. Lead the development of standardized Statements of Work (SoWs), Standard Operating Procedures (SOPs), automation scripts, and common solution designs to streamline processes and facilitate scalability across projects. Work closely with cloud engineers, sales, marketing, and greater Westcon technical team across APAC Drives cloud adoption among partners and customers by sharing best practices, insights, and cloud strategies Engage in public speaking at Westcon and AWS events to showcase expertise and promote successful implementation of cloud solutions, maximizing their value Conduct hands-on workshops, certification programs, and knowledge-sharing sessions to strengthen partner expertise.

Negotiation

AI & DATA Engineer/Databricks

Ho Chi Minh - Viet Nam

Outsource

• Data Engineering
• AI

Lead the design and implementation of cloud-native data pipelines for large-scale analytics and AI applications using Databricks Develop and maintain high-quality backend APIs and AI Agents supporting internal tools and customer-facing products Execute and manage data migration projects with a focus on performance, reliability, and maintainability Access Databricks environments directly or via CLI to develop, orchestrate, test, and deploy jobs and pipelines Promote and implement CI/CD best practices, Git workflows, and engineering standards across the data team Collaborate closely with AI engineers, consultants, and external stakeholders to translate requirements into scalable solutions

Negotiation