Senior Manager, Client Digital Platforms

Planning, developing, launching and maintaining Client Digital Platforms

Propose and execute the Change Management plan, working closely with all related departments to make sure all Services platforms meet Clients experiences and demands, work smoothly, and achieve adoption rate KPIs

Manage the backlogs of all Clients Digital Platforms, decide the priority of the backlog items to meet sales demands

Be responsible for projects in Client Digital Initiatives. Could work independently to make biz case, manage budget, make project plan, prepare requirements, UAT, promote the product, manage the backlogs and prepare reports on these platforms

Be in charge of the communication and other kinds of activities to create the awareness, follow up change management and increase the adoption of platforms

Manage to achieve My Sun Life KPIs, Adoption KPIs and other Client Digital pre-set KPIs

Proactively work with Client Experiences Departments, Sale teams, Marketing and OP teams to understand the expectation of Clients as well as needs of the daily processes and activities in order to build and develop effective tools/functions for delivery Digital Client Services throughout the whole insurance policy life cycle.

Coordinate with Business Analysist, IT, vendor and relevant depts. to prepare proposals as well as user requirements for the respective tools of digital platforms

Other projects and tasks as assigned

Knowledge of Life Insurance Operations processes and business practices, especially Client Services from Acquisition, Servicing, Retention and Claims

Project management which implementing digital technology (web, application) like building online commercial platform, insurance portal/app

Business analyst to select the best options and transfer needs to IT BA

IT process knowledge for develop and promote new platforms, maintain platforms (production issue, enhancement)

Manage project progress and timeline to make sure the delivery of the platforms on time and high quality

Aware the risks in change management plan to have proper mitigation plan

Could handle technical issue, define root cause and suggest suitable solutions

Bachelor degree or above

Business Analyst or Project Manager with knowledge in Technology (web, applications)

Excel, Power Point, run adoption rate reports

6 to 8 years of experience including at least 3 years in Project Management, Business Analysis relating to Insurance Operations or Insurance Customers (digital platforms is preferable)

Communication and presentation skills

Cooperation: Understands the needs and requirements of Clients and Operations Processes Management to ensure the tools are effectively implemented and result in high adoption rate

Influencing key stake holders cross functions, peers and upper levels

Work with relevant departments to ensure the plan is executed on schedule

Salary pay insurance according to labor law

13th commitment

Performance bonus

Medical Insurance for employees and dependents

Other benefits for employees 

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666