Senior Manager, Client Digital Platforms

JOB DESCRIPTION

Job purpose
Planning, developing, launching and maintaining Client Digital Platforms
Propose and execute the Change Management plan, working closely with all related departments to make sure all Services platforms meet Clients experiences and demands, work smoothly, and achieve adoption rate KPIs
Manage the backlogs of all Clients Digital Platforms, decide the priority of the backlog items to meet sales demands
Major accountabilities
Be responsible for projects in Client Digital Initiatives. Could work independently to make biz case, manage budget, make project plan, prepare requirements, UAT, promote the product, manage the backlogs and prepare reports on these platforms
Be in charge of the communication and other kinds of activities to create the awareness, follow up change management and increase the adoption of platforms
Manage to achieve My Sun Life KPIs, Adoption KPIs and other Client Digital pre-set KPIs
Proactively work with Client Experiences Departments, Sale teams, Marketing and OP teams to understand the expectation of Clients as well as needs of the daily processes and activities in order to build and develop effective tools/functions for delivery Digital Client Services throughout the whole insurance policy life cycle.
Coordinate with Business Analysist, IT, vendor and relevant depts. to prepare proposals as well as user requirements for the respective tools of digital platforms
Other projects and tasks as assigned

JOB REQUIREMENT

Specialized knowledge
Knowledge of Life Insurance Operations processes and business practices, especially Client Services from Acquisition, Servicing, Retention and Claims
Project management which implementing digital technology (web, application) like building online commercial platform, insurance portal/app
Business analyst to select the best options and transfer needs to IT BA
IT process knowledge for develop and promote new platforms, maintain platforms (production issue, enhancement)
Problem solving
Manage project progress and timeline to make sure the delivery of the platforms on time and high quality
Aware the risks in change management plan to have proper mitigation plan
Could handle technical issue, define root cause and suggest suitable solutions
Education and experience
Bachelor degree or above
Business Analyst or Project Manager with knowledge in Technology (web, applications)
Excel, Power Point, run adoption rate reports
6 to 8 years of experience including at least 3 years in Project Management, Business Analysis relating to Insurance Operations or Insurance Customers (digital platforms is preferable)
Communication scope
Communication and presentation skills
Cooperation: Understands the needs and requirements of Clients and Operations Processes Management to ensure the tools are effectively implemented and result in high adoption rate
Influencing key stake holders cross functions, peers and upper levels
Work with relevant departments to ensure the plan is executed on schedule

WHAT'S ON OFFER

Salary pay insurance according to labor law
13th commitment
Performance bonus
Medical Insurance for employees and dependents
Other benefits for employees 

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Insurance

Technical Skills:

Project Management, Product Management

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiation

Job ID:

J00862

Status:

Close

Related Job:

Senior SAP FI Consultant

Ho Chi Minh - Viet Nam


outsourcing, Germany company

  • SAP

Lead a team of Finance specialists onsite and assist in configuring the solution (must have hands-on configuration experience). Provides guidance in the definition of solution design practices and standards that link back to SAP best practices. Understand the customer business processes and the IT landscape rapidly and able to foresee the likely challenges Ability to lead and facilitate design workshops (Blueprint), assessments, planning sessions. Work with customer business teams & project teams effectively Translates business goals into appropriate solutions while assessing feasibility and optimization of the solution. Conduct work effort estimation and develop work plans. Develops and maintains working relationships with a diverse group of business, functional and technical teams. Adhere to project plans, tasks, and deliverable; identifies dependencies and resource requirements.

Negotiation

View details

Senior Product Manager

Ho Chi Minh, Ha Noi - Viet Nam


No.1 Construction Tech company in Japan

  • Product Management

#The Opportunity: As the promoter of product development projects at the company, you will gain experience in project management and development direction, working with the business department from project definition to requirements definition, development, testing, and release. In the future, you will be responsible for product management of the company's products.#Job Scope: This is an important position that involves understanding the characteristics of users of the service and driving product development projects while balancing the needs of product, sales, customer success, and engineers. #Product Management: Define the scope, objectives, and goals of product development. Build the product structure and process, create and promote schedules. #Development Direction: Working with product managers to organize requirements, design business processes, and define requirements. Creating and executing test and release plans. Creating explanatory materials for internal/customer use. Verifying post-release effectiveness and reporting. Create and maintain comprehensive product documentation #Development Environment: Backend: Ruby on Rails, Go, AWS, Elasticsearch, MySQL, DynamoDB, Redis, Terraform (IaC), OIDC (Authentication). Frontend: Next.js/React.js, Typescript, Vue.js/Nuxt.js. Mobile App: Kotlin, Swift, Flutter. CI/CD & DevOps: Docker, Kubernetes, CodePipeline, CodeBuild, CircleCI, GitHub Actions. Monitoring & Tools: Datadog, Sentry, Bugsnag, Swagger, ZenHub, Figma

Negotiation

View details

Senior/ Lead Data Engineer (Data Platform / MLOps)

Ho Chi Minh, Ha Noi - Viet Nam


Information Technology & Services

You will be responsible for managing, designing, and enhancing data systems and workflows that drive key business decisions. The role is focused 75% on data engineering, involving the construction and optimization of data pipelines and architectures, and 25% on supporting data science initiatives through collaboration with data science teams for machine learning workflows and advanced analytics. You will leverage technologies like Python, Airflow, Kubernetes, and AWS to deliver high-quality data solutions. Architect, develop, and maintain scalable data infrastructure, including data lakes, pipelines, and metadata repositories, ensuring the timely and accurate delivery of data to stakeholders. Work closely with data scientists to build and support data models, integrate data sources, and support machine learning workflows and experimentation environments. Develop and optimize large-scale, batch, and real-time data processing systems to enhance operational efficiency and meet business objectives. Leverage Python, Apache Airflow, and AWS services to automate data workflows and processes, ensuring efficient scheduling and monitoring. Utilize AWS services such as S3, Glue, EC2, and Lambda to manage data storage and compute resources, ensuring high performance, scalability, and cost-efficiency. Implement robust testing and validation procedures to ensure the reliability, accuracy, and security of data processing workflows. Stay informed of industry best practices and emerging technologies in both data engineering and data science to propose optimizations and innovative solutions.

Negotiation

View details