Senior Manager, Client Digital Platforms


Job purpose
Planning, developing, launching and maintaining Client Digital Platforms
Propose and execute the Change Management plan, working closely with all related departments to make sure all Services platforms meet Clients experiences and demands, work smoothly, and achieve adoption rate KPIs
Manage the backlogs of all Clients Digital Platforms, decide the priority of the backlog items to meet sales demands
Major accountabilities
Be responsible for projects in Client Digital Initiatives. Could work independently to make biz case, manage budget, make project plan, prepare requirements, UAT, promote the product, manage the backlogs and prepare reports on these platforms
Be in charge of the communication and other kinds of activities to create the awareness, follow up change management and increase the adoption of platforms
Manage to achieve My Sun Life KPIs, Adoption KPIs and other Client Digital pre-set KPIs
Proactively work with Client Experiences Departments, Sale teams, Marketing and OP teams to understand the expectation of Clients as well as needs of the daily processes and activities in order to build and develop effective tools/functions for delivery Digital Client Services throughout the whole insurance policy life cycle.
Coordinate with Business Analysist, IT, vendor and relevant depts. to prepare proposals as well as user requirements for the respective tools of digital platforms
Other projects and tasks as assigned


Specialized knowledge
Knowledge of Life Insurance Operations processes and business practices, especially Client Services from Acquisition, Servicing, Retention and Claims
Project management which implementing digital technology (web, application) like building online commercial platform, insurance portal/app
Business analyst to select the best options and transfer needs to IT BA
IT process knowledge for develop and promote new platforms, maintain platforms (production issue, enhancement)
Problem solving
Manage project progress and timeline to make sure the delivery of the platforms on time and high quality
Aware the risks in change management plan to have proper mitigation plan
Could handle technical issue, define root cause and suggest suitable solutions
Education and experience
Bachelor degree or above
Business Analyst or Project Manager with knowledge in Technology (web, applications)
Excel, Power Point, run adoption rate reports
6 to 8 years of experience including at least 3 years in Project Management, Business Analysis relating to Insurance Operations or Insurance Customers (digital platforms is preferable)
Communication scope
Communication and presentation skills
Cooperation: Understands the needs and requirements of Clients and Operations Processes Management to ensure the tools are effectively implemented and result in high adoption rate
Influencing key stake holders cross functions, peers and upper levels
Work with relevant departments to ensure the plan is executed on schedule


Salary pay insurance according to labor law
13th commitment
Performance bonus
Medical Insurance for employees and dependents
Other benefits for employees 


PEGASI – IT Recruitment Consultancy | Email: | Tel: +84 28 7109 9077
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website for your reference. Thank you!

Job Summary

Company Type:


Technical Skills:

Project Management, Product Management


Ho Chi Minh - Viet Nam



Job ID: