Senior QA Manager

Oversee QA delivery and performance across 12 product lines, including test automation and performance testing.

Lead and develop five team leads through goal setting, regular one-on-ones, performance management, and hiring, including onboarding two new hires.

Set and manage team-level targets against the organisation's QA scorecard, focusing on measurable quality outcomes rather than test case counts.

Manage daily QA operations within the release train model, covering defect lifecycle, test execution, triage, estimation, reviews, and reporting, while proposing improvements to the model.

Strengthen team leads' specification review and estimation capabilities, enabling them to handle area-level scoping independently without VP involvement.

Increase test automation coverage and engineer productivity while accelerating testing cycles without compromising coverage or confidence.

Lead QA's analysis of escaped defects, ensuring customer issues drive process improvements. Collaborate with Support to identify recurring and high-impact issues and share insights across teams.

Partner with Product and Development to assess requirements from a customer impact perspective and strengthen defect prevention.

Prepare quarterly business reviews and present team performance metrics alongside the VP, who owns the QA narrative for executive leadership.

Provide quality evidence to support the VP's release go/no-go decisions, without owning the final release decision.

8+ years in software QA, including 3+ years managing team leads or managers in a software product organisation.

Proven results in improving engineer throughput, automation rates, escaped defect reduction, and testing cycle time, including building QA processes from scratch.

Experience scaling test execution and managing high test volumes (approximately 1, 000 cases per feature and 3, 900 per quarterly release) through AI-assisted generation, templates, parallel execution, and risk-based prioritisation.

Ability to turn customer-reported defects into concrete improvements in QA practices.

Strong English communication, with the ability to present to the BoD and negotiate with Product and Development leadership.

Hands-on daily use of AI tools, with sound judgment in validating outputs and evaluating limitations.

Experience handling hiring, performance decisions, difficult personnel matters, and leading senior technical specialists.

Enterprise Software: Experience delivering on-premises software across customer environments where post-release fixes are difficult, ideally at large scale.

Customer Issue Analysis: Experience collaborating with Support or Customer Success to investigate escaped defects.

Infrastructure Knowledge: Familiarity with cloud storage (AWS S3, Wasabi, Azure) and hypervisor (VMware, Hyper-V, Proxmox, Nutanix).

Test Management: Experience with Xray or similar test management tools at scale.

Flexible office hours from 6AM to 10PM

13-month and performance bonuses

Full salary during probation

Private health care coverage

Premium health check-ups

Cash or voucher gifts for special occasions

15-18 annual leave days, 5 sick days, and extra leave options

Team building activities

Free and unlimited snacks, tea, and coffee.

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666