Senior Software Engineer (Support Team)
JOB DESCRIPTION
Work independently to answer customer support questions, triage issues, and escalate where appropriate
Determine the severity of issues, and decide if the request is actually a new feature
Communicate with stakeholders and support the engineering team during incidents
Create and maintain monitoring and alerting systems for site performance and site reliability
Adhere to key metrics and SLAs for support and operations
Love coding and curiosity
Able to lead and mentor junior engineers
JOB REQUIREMENT
B.S. in Computer Science
Fluent in written and spoken English
Experience with AWS
Ability to work well with people
Strong customer focus
Strong communication skills
Problem-solving skills and a logical mind
Patience
Enthusiasm for continual learning
Willingness to sometimes work unsociable hours
Ability to triage web software systems
3+ years of experience as a software engineer
Nice to have:
Experience with e-Commerce (preferred)
Experience working in an international company (preferred)
Experience with New Relic or similar software (preferred)
WHAT'S ON OFFER
The pleasant, enthusiastic, international work environment
Opportunity for traveling & training in UK
A brand new Agile office
A promising training and career path (Personal Plan Development, 1:1 meeting biweekly…)
Fun team activities & outing
Work-life balance 40-hr per week from Mon to Fri
Annual Leave: 18 days/year
Probation Leave: 3 days/ 2 month
13th-month bonus
Full salary insurance
Generali Health Insurance
CONTACT
PEGASI – IT Recruitment Consultancy
Email: recruit@pegasi.com.vn | Tel: +84 28 7109 9077
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!
Job Summary
Company Type:
product
Technical Skills:
Devops, AWS
Location:
Ho Chi Minh - Viet Nam
Salary:
$ 1,000 - $ 1,800
Job ID:
J00736
Status:
Pending