Senior Software Engineer (Support Team)

JOB DESCRIPTION

Work independently to answer customer support questions, triage issues, and escalate where appropriate 
Determine the severity of issues, and decide if the request is actually a new feature
Communicate with stakeholders and support the engineering team during incidents 
Create and maintain monitoring and alerting systems for site performance and site reliability 
Adhere to key metrics and SLAs for support and operations
Love coding and curiosity
Able to lead and mentor junior engineers

JOB REQUIREMENT

B.S. in Computer Science 
Fluent in written and spoken English 
Experience with AWS
Ability to work well with people
Strong customer focus 
Strong communication skills 
Problem-solving skills and a logical mind 
Patience
Enthusiasm for continual learning 
Willingness to sometimes work unsociable hours
Ability to triage web software systems 
3+ years of experience as a software engineer 
Nice to have:
Experience with e-Commerce (preferred)
Experience working in an international company (preferred)
Experience with New Relic or similar software (preferred)

WHAT'S ON OFFER

The pleasant, enthusiastic, international work environment
Opportunity for traveling & training in UK
A brand new Agile office
A promising training and career path (Personal Plan Development, 1:1 meeting biweekly…)
Fun team activities & outing
Work-life balance 40-hr per week from Mon to Fri
Annual Leave: 18 days/year
Probation Leave: 3 days/ 2 month
13th-month bonus
Full salary insurance
Generali Health Insurance

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

product

Technical Skills:

Devops, AWS

Location:

Ho Chi Minh - Viet Nam

Salary:

$ 1,000 - $ 1,800

Job ID:

J00736

Status:

Close

Related Job:

Software Engineer - WQPlanner

Ho Chi Minh, Ha Noi - Viet Nam


product, Investment Management

Participate in development and maintenance of both backend and frontend services in Java, Python, ReactJS. Participate in development and maintenance of services to work with third parties such as: Kafka, Kubernetes, Airflow, Elasticsearch, etc. Participate in development and maintenance of monitoring services using Prometheus, Sentry, Alerta, etc. Coordinate with stake holders such as pure infrastructure team, business team, etc. to resolve crossing issues. Participate in designing distributed system architecture for systems and services.

Negotiation

View details

Python Developer (DevOps - focused)

Ho Chi Minh - Viet Nam


Outsourcing

  • Python
  • Devops

We are looking for a technically strong Python Developer to join our dynamic operations team. In this role, you will be the first line of support for researchers and internal users by managing and resolving issues via our JIRA service desk. You will play a key role in driving operational efficiency through automation and smart tooling, ensuring timely and effective support. To help manage the flow of issues and resolve them. For the more complex issues they can then redirect to the Devops team for their handling, but the support engineer must still keep ownership; To come up with solutions to improve the efficiency of resolving issues. This would include exploring the user of bots to automate some of the common tasks, as well as to write scripts to programmatically categorize and handle the tickets in the JIRA service desk.

Negotiation

View details

Data Engineer

Ho Chi Minh - Viet Nam


Outsourcing

  • Data Engineering
  • Python

This is a highly unique opportunity for a Data Engineer to join a new and rapidly growing team. In this role you will partner with our close-knit team of quantitative researchers, data engineers, technologists and data sourcing colleagues to analyze and enrich a broad range of structured and unstructured big data. Enriching a wide range of structured and unstructured data into datasets. Enhancing data quality & integrity by developing validation tools to measure the effectiveness of data enrichment. Becoming a domain expert on different deep learning and machine earning applications, analyzing & understanding the underlying dynamics and behaviors within the data. Develop insights based on the data and collaborate with the research team to generate tradable signals. Developing the utility tools that can further automate the software development, testing and deployment workflow. Using your expertise to provide technical support for global researchers, including diagnosing root causes of technical problems and proposing solutions to developers.

Negotiation

View details