Senior System Engineer

Supporting day-to-day operation. Incidents, Changes, Service request

Supporting project to install new VM, servers and tools.

Root cause analysis and proactively prevent problems

Create custom scripts to automate support processes where applicable

Supporting incidents, changes and service requests in Cloud, Virtualization, OS, backup tools

Provide 24x7 on-call support in case of incident

Perform server patching and hardening

Perform root cause analysis

Proactively work to prevent incidents

Create custom scripts to automate support processes where applicable

Log incident tickets and escalate to related person (In case, critical incident) for ensure issues are resolved following SLA agreement with business

Backup and Restore management include configuration, test and execute when require any restore task

Configure Disaster recovery following design and test DR by yearly basis to ensure DR plan work properly

Prepare reports related to server and backup management

Develop related technical documentations

Provisioning new resources and configure VM, Operating System and infrastructure tools

Attend meeting related topics with internal team and client

Follow AZT and client working policy

Bachelor’s degree or Master’s degree in computer engineering, computer science or related field

3+ years experiences in System Administration

Working Knowledge of Virtualization, Windows, Linux, backup software and Cloud

Working knowledge of ITIL is a plus 

Ability to develop automation scripts

Experience working with security standards

Effective analytical, problem solving and investigative skills

High learning agility to keep up with ever changing business needs

Demonstrable high level of intellectual curiosity, external perspective and innovation interest

Good communication skills, including the ability to articulate technical topics to a non-technical audience

Possess a “Can Do” attitude, with a view to moving the business forward.

Demonstrated skill and passion for operational excellence and solution delivery

Strong learning agility when it comes to technology

Strong self-management and ability to work in ambiguity

Strong customer orientation

Focus on shared learning and best practices, team player 

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad

We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered

Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666