Senior Technical Business Analyst (IT BA)

Senior Product Owner - CRM Domain

Ho Chi Minh

• Product Management

#Product Strategy & Business Value Management Roadmap Direction: Collaborate with PM to develop short- and long-term CRM domain development roadmap, ensuring alignment with the company's business objectives. Business Problem Identification: Proactively engage in R&D with C-Level and departments to shape solutions to increase sales productivity and customer care efficiency. Business Value Quantification: Analyze and demonstrate business effectiveness through intelligent processes and measurable metrics.#Technical Expertise & Integrated System Thinking Integrated Solution Design: Responsible for designing, analyzing, and modeling complex, highly interconnected business workflows such as End-to-End Sales Funnel, Automated Lead Scoring, Omnichannel Customer Journey, and Cross-department Workflow Automation. Ecosystem Synchronization: Ensure smooth integration of CRM data architecture and business logic with other core systems in the company (ERP, Data Warehouse, Marketing Automation, POS). Establish Standards (Governance Framework): Build and maintain standards for customer data structure (Master Data Management), interaction rules, and information security on the CRM system.#Execution Management & Collaboration Roadmap Decomposition Management: Receive overall strategy and roadmap from PM to translate them into long-term and midterm Product Backlog for the CRM domain. Collaborate with PO team: Coordinate, guide, and review technical documents (PRD, User Stories, Mockups) from POs in the domain to ensure each PO's solution does not conflict and meets the highest quality standards. Output Quality Management: Responsible for monitoring Sprint progress, conducting User Acceptance Testing (UAT), and ensuring optimal user experience (UX) on the CRM system for maximum operational efficiency.#Biz-Tech Bridge & Effectiveness Measurement Business Problem Transformation: Work closely with PM and operational departments (Sales, Marketing, CS) to transform business problems into clear, feasible system requirements for the Tech team. Data-Driven Optimization: Track, analyze operational metrics and product health indicators (Conversion Rate at each stage, Churn Rate, User Adoption Rate) to propose personalized enhancement solutions and automation to increase productivity for the business.

Negotiation

Senior UX Designer

Ho Chi Minh - Viet Nam

Product, Outsource

• UI/UX

Lead the end-to-end UX process, from initial user research and ideation to wireframing, prototyping, and final design delivery. Facilitate UX workshops with users and stakeholders, conduct usability testing, and translate findings into actionable design improvements. Collaborate closely with cross-functional product teams, product owners, engineers, and other stakeholders to ensure design solutions meet business objectives and technical requirements. Act as the primary point of contact for the development team and coordinate design activities with UX designers across different teams. Create high-quality user interfaces in Figma and communicate user flows effectively through interactive, clickable prototypes. Mentor and guide UX designers, product owners, and developers, fostering a culture of continuous learning and improvement. Build and maintain the Figma design system to ensure design consistency across all product developments. Identify opportunities to improve the user experience across all touchpoints and contribute to the long-term product strategy.

Negotiation

Technical Lead FE Web

Ho Chi Minh - Viet Nam

Outsource

• Frontend
• NextJS
• ReactJS
• Typescript

The Technology Lead bridges business objectives with technical execution. They provide guidance on technology stacks, roadmaps, and business development while ensuring scalable and future-proof solutions. By leading teams with Lean and Agile principles, they optimize workflows, mentor engineers, and uphold high coding standards. Their role ensures project success through proactive risk management, seamless collaboration, and on-time delivery of high-quality web applications.#Key responsibilities: Perform technical requirements gathering, use-case discovery, and platform analysis Generate convincing and substantiated technology and architecture recommendations Develop and maintain software requirements specification and architecture documents Serve as the primary day-to-day technical contact for Clients, third-party vendors, technology partners and internal project stakeholders Collaborate with Technology Directors to develop estimates and overall implementation solution plans Serve as the lead for all implementation, customization, and integration efforts Define and document best practices and contribute to company knowledge sharing efforts Identify and define integration points with third-party solutions Define and document all tools and technologies used to implement the solution Work with vendor services to provide elements related to technology selection and implementation Perform problem analysis (identify root causes, outline resolution options, and take appropriate actions to resolve problems) Prepare and deliver technical proposals and presentations to all levels of a client's organization Evaluate vendor documentation and technical requirements to accurately estimate time and cost of identified options in order to make recommendations on approach from the business perspective

Negotiation