Shared Service Center (SSC) Head

Responsible for the creation of SSC Vietnam and integration into SSC Singapore across all processes. Seeks and leads opportunities for continual improvement. Empowers and encourages people to develop in their roles and their skill sets. Leads by example and sets the standard for a positive, progressive, service-minded working environment.

Develops an inclusive environment ensuring all SSC Vietnam employees have a clear understanding of ST Engineering’s mission and vision. As part of the SSC Vietnam Head's responsibilities, the incumbent will also serve as the liaison for the organization with the local government, and ensure compliance with local laws and regulations.

Motivates, coaches and manages staff towards the achievement of goals. Provides regular feedback, including documented performance management. Addresses poor performance and nurtures high performers. Monitors the skills required for delivering services, develops successors, and communicates organizational and functional direction to teams.

Business Frameworks: Supports the business through internal infrastructure/frameworks, policies, processes, and systems that maximize the operational success of the SSC Vietnam. Drives innovative approaches with a focus on process improvements. Ensures effective people and capability management to ensure organizational culture is aligned to performance and outcomes.

Works with Singapore management to develop and implement plans ensuring the cost-effective and efficient development and delivery of services. Drives innovative approaches with a focus on process improvements. Ensures that SSC Vietnam supports the business operations through internal infrastructure/frameworks, policies, processes and systems that are aligned with SSC Singapore to maximize operational success.

Relevant and good degree in Accounting/Finance

Relevant experience in Shared Services environment

At least 5 years of leadership experience

Experience in leading a team of 50 people at minimum

Provides responsive and flexible services

Creates an accountability and "own it" culture

Innovative/Change agent. Experiments with new concepts and approaches. Comes up with creative solutions to difficult problems.

Data and SLA commitment driven

Continuous improvement and service-oriented mindset; consistently reviews processes and procedures to reduce delivery time, drive efficiency and effectiveness and improve client experience.

Broad and deep knowledge of Vietnam and its culture

Passionate Coach

Have excellent verbal and written communication skills (English and Vietnamese)

Familiarity with SAP, Kofax and Hyperion will be an advantage

Meticulous and good attention to details

We are applying hybrid working model, 2 days at the office. However, during the probation period, we request the employee go to the office 4 days per week.

13th salary

14 days of annual leave (to be finalized with the group to add more)

Full salary during the probation, full social-health insurance

Other benefits will be discussed at the offer stage

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666