Shared Service Center (SSC) Head

Head of Engineering

Da Nang - Viet Nam

Product

Own and communicate the engineering strategy, target architecture, technical roadmap and priorities, aligned with product goals, customer outcomes and regulatory obligations. Take end-to-end accountability for discovery, estimation, architecture, development, testing, release, production support, incident response and continual improvement. Build the Company engineering organisation: define team structure and roles; participate in structured hiring; onboard, coach and retain strong engineers; and create clear expectations and development paths. Lead internal engineers and manage external engineering delivery partners against agreed outcomes, quality standards, security requirements, service levels, knowledge-transfer plans and delivery commitments. Maintain sufficient technical depth to challenge designs, lead architecture and code reviews, resolve complex delivery or production issues and make sound build-versus-buy decisions. Establish and enforce engineering standards for secure software development, code quality, automated testing, CI/CD, release management, documentation, dependency management and technical-debt reduction. Own production reliability and operational readiness, including observability, capacity, availability, performance, backup and recovery, incident management and root-cause remediation. Embed security and privacy by design, including least privilege, tenant isolation, encryption, auditability, secrets management, vulnerability remediation and data minimisation. Protect financial-data integrity through transactional consistency, accurate calculations, reconciliation controls, immutable audit trails and appropriate segregation of duties. Partner with Product, Operations, Compliance and business leaders in the UK and Vietnam to shape requirements, manage trade-offs, communicate risk and provide transparent delivery forecasts. Define measurable engineering objectives covering delivery predictability, change quality, reliability, security, cost, team health and customer impact. Own responsible AI adoption across coding, testing, documentation, knowledge management, operational analysis and automation. Run controlled experiments and measure quality, productivity, security and cost outcomes. Evaluate AI-enabled product opportunities with approved data handling, human oversight, testing, monitoring and safe fallback paths before production use. Manage engineering suppliers and technology vendors with clear ownership, access boundaries, performance reviews, security requirements, continuity planning and transition readiness. Contribute to budgeting, forecasting and prioritisation, ensuring engineering expenditure and cloud usage produce measurable business value.

Negotiation

Manager, Technical Development Advisory

Ho Chi Minh - Viet Nam

Product

• L&D/OD

Collaborate with subject matter experts to develop technical learning solutions that address identified skill gaps and support NAB's capability development. Oversee the administration, configuration, and optimisation of learning management systems and related platforms to ensure effective content delivery and learner experience. Lead end-to-end program management for training initiatives, including needs analysis, design, development, delivery coordination, and evaluation. Collaborate with the Head of Technical Development Advisory and senior stakeholders to align learning initiatives with strategic priorities and transformation objectives. Implement and monitor quality assurance processes to maintain high standards across all learning content and delivery. Develop and report on key performance metrics, learning analytics, and program effectiveness to drive continuous improvement. Coordinate with regional and global teams to ensure consistent learning experiences across multiple locations.

Negotiation

Manager, Colleague Services

Ho Chi Minh - Viet Nam

Product

• HR

Strategically plan and oversee the Colleague Services team to ensure delivery of exceptional P&C services aligning with organizational goals. Lead the development and improvement of P&C procedures and Knowledge-Based Articles to comply with legal and regulatory standards. Supervise accurate and efficient processing of People transactions, including employee lifecycle events, payroll, and benefits administration. Foster collaboration with other P&C teams for seamless integration and service delivery. Utilize data-driven insights to assess and enhance P&C processes, integrating innovative technologies for efficiency. Offer strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs. Create and deliver comprehensive P&C metrics and reporting for monitoring service effectiveness. Manage the P&C operational budget and optimize resource allocation. Oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment. Manage People Systems strategically to support organizational objectives. Lead process automation initiatives to streamline P&C operations and improve service delivery. Manage immigration/mobility services for expatriate colleagues, ensuring compliance with relevant laws and regulations.

Negotiation