Shared Service Center (SSC) Head

JOB DESCRIPTION

The purpose of the Shared Services Head is to provide successful leadership, management, and governance to the newly created SSC in Vietnam delivering effective, efficient, and value-added services, systems, and processes to the Group of companies that are directly aligned to internal customer needs.
Key Responsibilities
1. Leadership:
Responsible for the creation of SSC Vietnam and integration into SSC Singapore across all processes. Seeks and leads opportunities for continual improvement. Empowers and encourages people to develop in their roles and their skill sets. Leads by example and sets the standard for a positive, progressive, service-minded working environment.
Develops an inclusive environment ensuring all SSC Vietnam employees have a clear understanding of ST Engineering’s mission and vision. As part of the SSC Vietnam Head's responsibilities, the incumbent will also serve as the liaison for the organization with the local government, and ensure compliance with local laws and regulations.
2. People Management:
Motivates, coaches and manages staff towards the achievement of goals. Provides regular feedback, including documented performance management. Addresses poor performance and nurtures high performers. Monitors the skills required for delivering services, develops successors, and communicates organizational and functional direction to teams.
Business Frameworks: Supports the business through internal infrastructure/frameworks, policies, processes, and systems that maximize the operational success of the SSC Vietnam. Drives innovative approaches with a focus on process improvements. Ensures effective people and capability management to ensure organizational culture is aligned to performance and outcomes.
3. Governance:
Works with Singapore management to develop and implement plans ensuring the cost-effective and efficient development and delivery of services. Drives innovative approaches with a focus on process improvements. Ensures that SSC Vietnam supports the business operations through internal infrastructure/frameworks, policies, processes and systems that are aligned with SSC Singapore to maximize operational success.

JOB REQUIREMENT

Relevant and good degree in Accounting/Finance
Relevant experience in Shared Services environment
At least 5 years of leadership experience
Experience in leading a team of 50 people at minimum
Provides responsive and flexible services
Creates an accountability and "own it" culture
Innovative/Change agent. Experiments with new concepts and approaches. Comes up with creative solutions to difficult problems.
Data and SLA commitment driven
Continuous improvement and service-oriented mindset; consistently reviews processes and procedures to reduce delivery time, drive efficiency and effectiveness and improve client experience.
Broad and deep knowledge of Vietnam and its culture
Passionate Coach
Have excellent verbal and written communication skills (English and Vietnamese)
Preferred skills and experiences
Familiarity with SAP, Kofax and Hyperion will be an advantage
Meticulous and good attention to details

WHAT'S ON OFFER

We are applying hybrid working model, 2 days at the office. However, during the probation period, we request the employee go to the office 4 days per week.
13th salary
14 days of annual leave (to be finalized with the group to add more)
Full salary during the probation, full social-health insurance
Other benefits will be discussed at the offer stage

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Finance, HR, Operation

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Job ID:

J01328

Status:

Close

Related Job:

Senior Full-Stack Engineer (AI Service Desk)

Ho Chi Minh - Viet Nam

Outsource

Design and develop backend services and APIs using C# and .NET technologies Build modern frontend applications and dashboard interfaces using React Develop scalable integrations between operational systems, analytics services, and reporting layers Full-stack development experience across frontend and backend systems Work closely with engineering and product teams to translate business requirements into technical solutions Improve application performance, maintainability, and scalability Participate in technical discussions, code reviews, and architecture decisions Contribute to engineering standards and development best practices

Negotiation

View details

Strategy and Operations

Ho Chi Minh, Ha Noi - Viet Nam

Product

  • Operation

The Strategy & Operations (SO) role is designed for high-potential individuals who want to push their growth through real, hands-on experience in the gaming industry.You will take on a series of challenging, high-impact projects across game-related functions. Each assignment is designed and guided by our senior leadership team - including Country Head and Game Leaders.You'll get your hands dirty from day one - working on projects that matter, learning by doing, and being held accountable for real outcomes that impact our millions of players. Over time, you'll develop a holistic view of how our games are operated, and grown at scale in a leading digital entertainment company.#What You'll Do Execute critical projects across areas such as game operations, player experience, marketing and so on Work under the mentorship of senior leaders, with project goals and scopes directly crafted by the Country Head & Product Management Leaders : from planning and coordination to problem solving and performance tracking Rotate across functions - with each project being designed to be long enough for you to create real impact Take ownership of measurable outcomes, often tied to real business results, from revenue-driving campaigns to product feature rollouts Learn the inner workings of the gaming business by taking part in the actual running of it Receive dedicated coaching and frequent performance feedbacks to accelerate your development

Negotiation

View details

Head of Insights and Analytics

Ho Chi Minh - Viet Nam

Product

  • Data Analyst

This position serves as a partner to the Executive Leadership, overseeing the measurement, interpretation, and optimization of Service Centre performance. Acts as a trusted advisor to the Executive Leadership Team, shaping how business performance is measured, monitored, and improved across the Service Centre. Manages a central Insights & Analytics team responsible for enterprise performance reporting and decision support. Develops and enhances a performance management framework, including KPIs, scorecards, dashboards, executive reporting, and insight generation. Transforms complex operational, technology, workforce, customer, and delivery data into clear, actionable insights. Provides analysis and recommendations on productivity, capacity, service performance, operational risk, and business outcomes. Develops performance narratives that support senior stakeholder discussions and inform enterprise-wide planning and decision-making. Promotes a culture of evidence-based decision-making and performance accountability across the Service Centre. Provides strategic oversight, governance, and leadership across multiple analytics teams delivering services to the broader organization. Offers senior leadership and oversight of analytics teams delivering business-critical data and analytics solutions through business-aligned delivery backlogs. Ensures analytics delivery is effectively governed, strategically aligned, outcome-focused, and consistent with enterprise data and analytics standards. Establishes and embeds best practices, operating models, and governance frameworks to drive delivery excellence and consistency across teams. Builds organizational capability through coaching, mentoring, succession planning, and talent development. Drives the maturity of analytics practices, tools, and methodologies to enhance efficiency, quality, and business impact. Fosters a high-performance culture that encourages innovation, collaboration, continuous improvement, and data-driven problem-solving.

Negotiation

View details