Software Support Engineer
The Software Support Engineer participates in the maintenance stage of a portal application in operational condition, from end to end in compliance with Service Level Agreements.
The main missions will include but not be limited to:
Take charge of incidents and requests; process and monitor them until they are completed
Analyze the root causes of the interrupted or degraded service; solve/ communicate with level 3 support teams
Resolve the major or recurring incident problems
Monitor the application (alert and performance)
Coordinate with other teams in connection with the portal (key-user, support, build, project ...)
Communicate the state of the service on incident and operation
Ensure the proper execution of operational tasks
Write post incident reviews following major incidents and deliver reliable actions
Report the changes to the Change Advisory Board (CAB)
Proactively initiate the ideas, actions to improve the quality of the service
Update the portal documentation and transmit knowledge to the level 1 support teams (help- desk & monitoring)
Skills & Required knowledge
Good knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology
Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights
Good knowledge of cloud services, micro-services, network, and concept of application architecture (flow, network equipment, esb, API...)
Fluent in English, both written and spoken
French is a plus
Fresher or 1-2 years of experience in IT disciplines (software support engineer, application administrator)
Cloud Azure and Kafka knowledge and/or certifications are advantageous.
Direct reporting to Support Manager based in Ho Chi Minh City
5 days - 40 hours/ week (including weekend and national holidays), which is divided into 3 shifts:
Shift 1: 07:00 AM - 04:00 PM
Shift 2: 03:00 PM - 00:00 AM
Shift 3: 11:00 PM - 08:00 AM
The specific weekly working schedule will be assigned by the Support Manager.
Note: In the resume, please kindly mention clearly the working shift you would like to apply for.
WHAT'S ON OFFER
Being pioneer to contribute to the team development with long-term vision
High ownership working environment: You will take full responsibilities and control of your missions
contributing to the team success in a daily collaboration with Paris teams
Continuous skill improvement with new technologies, challenging projects, on-the-job coaching, knowledge exchange with technical experts, and training programs (locally and in Paris)
Annual performance review: recognize your efforts and identify development/ improvement needs
Be secured in your mind with employee’s care: private healthcare insurance package, medical check- up, lunch support... Great-place-to-work activities (company trip, sport clubs...): enhance teamwork spirit and facilitate your work-life balance
Opportunity to participate to global events (Hackathon, Seminar, Innovation Factory...)
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!
Information Technology & Services
System, Azure, Cloud, Services 24/7
Ho Chi Minh - Viet Nam