Software Support Engineer

JOB DESCRIPTION

The Software Support Engineer participates in the maintenance stage of a portal application in operational condition, from end to end in compliance with Service Level Agreements.
 
The main missions will include but not be limited to:
Take charge of incidents and requests; process and monitor them until they are completed
Analyze the root causes of the interrupted or degraded service; solve/ communicate with level 3 support teams
Resolve the major or recurring incident problems
Monitor the application (alert and performance)
Coordinate with other teams in connection with the portal (key-user, support, build, project ...)
Communicate the state of the service on incident and operation
Ensure the proper execution of operational tasks
Write post incident reviews following major incidents and deliver reliable actions
Report the changes to the Change Advisory Board (CAB)
Proactively initiate the ideas, actions to improve the quality of the service
Update the portal documentation and transmit knowledge to the level 1 support teams (help-desk & monitoring)

JOB REQUIREMENT

Skills & Required knowledge
Basic knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology
Keen to learn new technology (MS Azure, MS service…)
Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights is an advantage.
English skills:
Reading and writing well
Basic listening and speaking
Have logical thinking, analyzing and problem solving skills
Nice-to-have knowledge: cloud services, micro-services, network and concept of application architecture (flow, network equipment, esb, API...) or other IT network, system, hardware
Professional background
 Fresher or 1-2 years of experience in IT disciplines
Cloud Azure and Kafka knowledge and/or certifications are advantageous
Reporting line 
Direct reporting to Support Manager based in Ho Chi Minh City
Working time:
5 days - 40 hours/ week (including weekend and national holidays), which is divided into 3 shifts:
Shift 1: 06:00 AM - 02:00 PM
Shift 2: 02:00 PM - 10:00 PM
Shift 3: 10:00 PM - 06:00 AM
The specific weekly working schedule will be assigned by the Support Manager
 
Note: In the resume, please kindly mention clearly the working shift you would like to apply for.

WHAT'S ON OFFER

Being pioneer to contribute to the team development with long-term vision
High ownership working environment: You will take full responsibilities and control of your missions 
contributing to the team success in a daily collaboration with Paris teams
Continuous skill improvement with new technologies, challenging projects, on-the-job coaching, knowledge exchange with technical experts, and training programs (locally and in Paris)
Annual performance review: recognize your efforts and identify development/ improvement needs
Be secured in your mind with employee’s care: private healthcare insurance package, medical check- up, lunch support... Great-place-to-work activities (company trip, sport clubs...): enhance teamwork spirit and facilitate your work-life balance
Opportunity to participate to global events (Hackathon, Seminar, Innovation Factory...)

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Information Technology & Services

Technical Skills:

System, Azure, Cloud, Services 24/7

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Salary:

Negotiaton

Job ID:

J00575

Status:

Close

Related Job:

Senior DevOps Engineer

Ho Chi Minh - Viet Nam

Product

  • Devops
  • Cloud
  • Kubernetes

Manage VM/Cloud Infrastructure: Ensure that web servers and cloud services (AWS, GCP) are stable and perform optimally. Manage both on-prem and cloud-based infrastructure following DevSecOps best practices, including network design and segmentation Develop and Maintain Scripts and Tools: Write and maintain scripts (bash, python) to automate routine tasks and improve system efficiency. Build and Contribute to Our Monitoring System: Set up and manage monitoring systems using Prometheus and Grafana to track system performance and send alerts. Prepare CI/CD Pipelines: Implement and maintain automated deployment pipelines using GitLab CI, ArgoCD, and FluxCD. Design and Optimize Infrastructure: Design and optimize the infrastructure to ensure system stability, minimize downtime, and enhance overall performance. Web Server and Platform Management: Manage web server configurations and security, including Nginx, Kubernetes ingress, load balancers, DNS, WAF, and firewall rules, ensuring high availability and secure operations. Collaborate with Development Teams: Work closely with development and production teams to streamline deployment processes and resolve system and security-related issues.

Negotiation

View details

Data Scientist Lead

Ho Chi Minh - Viet Nam

Outsource

  • Machine Learning
  • Data Engineering
  • Cloud
  • Management

Creating robust ETL/ELT data pipelines for structured and unstructured data Developing interactive dashboards and visualizations for effective communication of insights Evaluating, deploying, and evaluating machine learning and/or generative AI models Applying statistical analysis and mathematical modeling to extract insights from complex datasets Working with various teams to deliver data-driven solutions Creating and maintaining scalable ML pipelines and APIs for real-time and batch inference Ensuring best practices in model versioning, reproducibility, observability, and governance (MLOps) Staying updated with AI/ML trends and contributing to projects involving semantic search, knowledge graphs, or retrieval-augmented generation as necessary.

Negotiation

View details

IT Manager

Ha Noi - Viet Nam

Product

  • IT inhouse
  • Management

System Management: Oversee and maintain LIS, HIS, and ERP systems to ensure reliable and efficient day-to-day operations. Project Leadership: Plan, implement, and supervise IT projects, including system integrations, upgrades, and enhancements. Workflow Optimization: Collaborate with cross-functional teams to streamline business and clinical processes through technology solutions. Team Leadership: Lead and mentor the IT team, driving high performance, productivity, and professional growth. Security & Compliance: Safeguard IT systems by ensuring data protection, cybersecurity, and compliance with healthcare regulations. Budget & Assets: Manage IT budgets effectively while maintaining hardware and software assets. Vendor Collaboration: Partner with vendors, technology providers, and headquarters to deliver successful system implementations. Risk & Incident Management: Identify, assess, and resolve IT risks and major incidents swiftly to minimize disruption.

Negotiation

View details