Software Support Engineer

JOB DESCRIPTION

The Software Support Engineer participates in the maintenance stage of a portal application in operational condition, from end to end in compliance with Service Level Agreements.
 
The main missions will include but not be limited to:
Take charge of incidents and requests; process and monitor them until they are completed
Analyze the root causes of the interrupted or degraded service; solve/ communicate with level 3 support teams
Resolve the major or recurring incident problems
Monitor the application (alert and performance)
Coordinate with other teams in connection with the portal (key-user, support, build, project ...)
Communicate the state of the service on incident and operation
Ensure the proper execution of operational tasks
Write post incident reviews following major incidents and deliver reliable actions
Report the changes to the Change Advisory Board (CAB)
Proactively initiate the ideas, actions to improve the quality of the service
Update the portal documentation and transmit knowledge to the level 1 support teams (help-desk & monitoring)

JOB REQUIREMENT

Skills & Required knowledge
Basic knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology
Keen to learn new technology (MS Azure, MS service…)
Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights is an advantage.
English skills:
Reading and writing well
Basic listening and speaking
Have logical thinking, analyzing and problem solving skills
Nice-to-have knowledge: cloud services, micro-services, network and concept of application architecture (flow, network equipment, esb, API...) or other IT network, system, hardware
Professional background
 Fresher or 1-2 years of experience in IT disciplines
Cloud Azure and Kafka knowledge and/or certifications are advantageous
Reporting line 
Direct reporting to Support Manager based in Ho Chi Minh City
Working time:
5 days - 40 hours/ week (including weekend and national holidays), which is divided into 3 shifts:
Shift 1: 06:00 AM - 02:00 PM
Shift 2: 02:00 PM - 10:00 PM
Shift 3: 10:00 PM - 06:00 AM
The specific weekly working schedule will be assigned by the Support Manager
 
Note: In the resume, please kindly mention clearly the working shift you would like to apply for.

WHAT'S ON OFFER

Being pioneer to contribute to the team development with long-term vision
High ownership working environment: You will take full responsibilities and control of your missions 
contributing to the team success in a daily collaboration with Paris teams
Continuous skill improvement with new technologies, challenging projects, on-the-job coaching, knowledge exchange with technical experts, and training programs (locally and in Paris)
Annual performance review: recognize your efforts and identify development/ improvement needs
Be secured in your mind with employee’s care: private healthcare insurance package, medical check- up, lunch support... Great-place-to-work activities (company trip, sport clubs...): enhance teamwork spirit and facilitate your work-life balance
Opportunity to participate to global events (Hackathon, Seminar, Innovation Factory...)

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Information Technology & Services

Technical Skills:

System, Azure, Cloud, Services 24/7

Location:

Ho Chi Minh - Viet Nam

Working Policy:

Job ID:

J00575

Status:

Close

Related Job:

Senior Software Engineer

Ho Chi Minh - Viet Nam

Outsource

  • Frontend
  • NodeJS

Develop cutting-edge, responsive websites utilizing the latest frontend technologies and frameworks (Angular, React, Vue) as well as Cloud platforms and API integrations. Offer technical insight to various teams, such as assessing the viability of a new feature for the user experience team. Collaborate with Senior Engineers to create sophisticated dynamic web applications using digital stacks. Work closely with internal teams to produce, assess, test, and troubleshoot intricate, accessible, and W3C-compliant data-oriented web applications that integrate with client systems, web services, and third-party APIs. Implement programming best practices and standard methodologies including design review documentation, object-oriented development, and in-line comments for maintainable and scalable code. Operate in an agile development environment focusing on speed and prototyping. Engage in discussions with design and other departments to understand requirements, propose implementation strategies, and offer feedback. Assist the QA team in developing and executing test plans to ensure software quality and resolve any issues. Provide ongoing application support including troubleshooting and issue resolution. Mentor junior team members by offering coaching and guidance. Collaborate with clients on enhancements and improvements post-launch. Coordinate with teams across different locations, including nearshore and offshore teams.

Negotiation

View details

Senior Frontend Engineer (Platform)

Ho Chi Minh - Viet Nam

Outsource

  • ReactJS
  • Typescript

Develop and uphold frontend templates, boilerplates, and libraries to assist product teams in enhancing efficiency. Play a role in enhancing the design system and component library. Aid frontend teams in incorporating and leveraging guidelines, templates, and tools. Ensure an efficient and scalable frontend development setup with contemporary toolchains. Assess the compatibility of new frontend technologies with our existing landscape. Assist in initiating new frontend projects with adherence to predefined standards, best practices, and toolchains. Contribute to establishing and refining frontend standards and best practices within the organization.

Negotiation

View details

QA Engineer - Manual

Ho Chi Minh - Viet Nam

Product

  • Manual Test

Responsible for complete manual QA of web, mobile, and payment processes including functionality, integration, regression, exploratory testing, and User Acceptance Testing (UAT). Develop risk-based testing strategies for releases, including scoping, estimating, preparing test data, defining entry and exit criteria. Ensure seamless end-to-end flows across frontend, backend, and integrations with third-party systems, covering multiple countries, currencies, and payment methods. Conduct API testing using tools like Postman, verifying payment lifecycle and handling of failures such as refunds, settlements, retries, idempotency, and webhooks. Manage defect reporting and triage, communicate quality status and risks effectively, and make evidence-based decisions on whether to proceed with releases. Enhance regression testing coverage and QA processes, fostering close collaboration with Product and Engineering teams.

Negotiation

View details