Solution Designer (Merchant Services)

Head of Merchant Partnership

Ho Chi Minh - Viet Nam

Product

Lead the development and execution of strategic plans aimed at expanding merchant networks and enhancing profitability, with a focus on premium services for high-end market segments and regional growth opportunities. Define key objectives, initiatives, and performance metrics to strengthen engagement with merchants and ensure alignment with overall business goals. Conduct regular business reviews and gather actionable insights from key sectors, particularly in Banking and Finance, to inform strategic planning and optimize commercial outcomes. Stay informed on market trends and competitive movements to proactively identify growth opportunities and adjust partnership strategies as needed. Establish and maintain effective communication processes between merchants and internal departments such as Sales, Customer Service, Marketing, and Product to ensure seamless coordination and responsiveness to merchant needs. Build, coach, and develop a high-performing partnership team, setting clear key performance indicators and accountability structures. Foster a results-oriented culture that values ownership, transparency, and continuous improvement. Perform additional duties as assigned by the governing body.

Negotiation

AI Solution Architect

Ho Chi Minh - Viet Nam

Outsource

• AI
• Architect
• Cloud

Take charge of client discovery and solution workshops, evaluating AI implementation opportunities and transforming business requirements into achievable technical strategies. Develop secure, scalable, and cost-effective architectural solutions utilizing LLMs, RAG, agents, data integrations, and cloud technology. Oversee or offer guidance in PoC development, review design and code, and provide support in key technical decisions throughout project delivery. Assist in scoping solutions, drafting technical proposals, delivering presentations, and estimating project requirements for potential clients. Offer leadership in AI integration by mentoring teams in AI-driven development, coding agents, evaluation techniques, and establishing reusable engineering workflows. Establish standard architectures, repeatable patterns, governing guidelines, and success metrics for AI projects.

Negotiation

Senior UX Designer

Ho Chi Minh - Viet Nam

Product, Outsource

• UI/UX

Lead the end-to-end UX process, from initial user research and ideation to wireframing, prototyping, and final design delivery. Facilitate UX workshops with users and stakeholders, conduct usability testing, and translate findings into actionable design improvements. Collaborate closely with cross-functional product teams, product owners, engineers, and other stakeholders to ensure design solutions meet business objectives and technical requirements. Act as the primary point of contact for the development team and coordinate design activities with UX designers across different teams. Create high-quality user interfaces in Figma and communicate user flows effectively through interactive, clickable prototypes. Mentor and guide UX designers, product owners, and developers, fostering a culture of continuous learning and improvement. Build and maintain the Figma design system to ensure design consistency across all product developments. Identify opportunities to improve the user experience across all touchpoints and contribute to the long-term product strategy.

Negotiation