Strategy and Operations

Head of Insights and Analytics

Ho Chi Minh - Viet Nam

Product

• Data Analyst

This position serves as a partner to the Executive Leadership, overseeing the measurement, interpretation, and optimization of Service Centre performance. Acts as a trusted advisor to the Executive Leadership Team, shaping how business performance is measured, monitored, and improved across the Service Centre. Manages a central Insights & Analytics team responsible for enterprise performance reporting and decision support. Develops and enhances a performance management framework, including KPIs, scorecards, dashboards, executive reporting, and insight generation. Transforms complex operational, technology, workforce, customer, and delivery data into clear, actionable insights. Provides analysis and recommendations on productivity, capacity, service performance, operational risk, and business outcomes. Develops performance narratives that support senior stakeholder discussions and inform enterprise-wide planning and decision-making. Promotes a culture of evidence-based decision-making and performance accountability across the Service Centre. Provides strategic oversight, governance, and leadership across multiple analytics teams delivering services to the broader organization. Offers senior leadership and oversight of analytics teams delivering business-critical data and analytics solutions through business-aligned delivery backlogs. Ensures analytics delivery is effectively governed, strategically aligned, outcome-focused, and consistent with enterprise data and analytics standards. Establishes and embeds best practices, operating models, and governance frameworks to drive delivery excellence and consistency across teams. Builds organizational capability through coaching, mentoring, succession planning, and talent development. Drives the maturity of analytics practices, tools, and methodologies to enhance efficiency, quality, and business impact. Fosters a high-performance culture that encourages innovation, collaboration, continuous improvement, and data-driven problem-solving.

Negotiation

Featured Job

Head of Product Delivery and Operations (Transformation & Orchestration)

Ho Chi Minh, Ha Noi - Viet Nam

Product

• Project Management
• Scrum/Agile
• Business Analyst
• Data Analyst

Develop and oversee five chapters: Data Risk Management, Business Analysis, Product Chapter, PMO, and Product Monitoring, establishing clear performance standards and fostering a culture of quality and continuous improvement Handle triage, impact assessment, communication, and resolution of data quality incidents with appropriate governance and stakeholder notification Ensure ongoing compliance of Financial Crime products with regulatory obligations, design standards, and operational parameters Offer product support by collaborating with Australian and India-based product teams to strategize, test, and deliver high-quality incremental change Ensure the BA chapter provides structured requirements, well-formed user stories, and adequate test coverage for all change activities Monitor and report on Financial Crime product performance and AI model health, translating data into clear insights and risk signals Act as the representative for the Vietnam team in governance forums and performance reviews with Australian leadership, providing transparent reporting on team output and service levels Collaborate with Australian product, risk, and operations leads to align Vietnam team priorities with broader transformation objectives

Negotiation

Head of IT Strategy and Enterprise Architecture

Ha Noi - Viet Nam

Product, Bank

• Architect
• Management

Take charge of building or evolving the enterprise architecture program/function. Head the development of an implementation plan for the enterprise architecture based on business strategy and requirements. Develop, interpret, advocate, support and execute business strategy to achieve the organization's targeted business outcomes. Build technology-enabled operating models and provide feasible options and visibility into execution issues. Assess the relationship between people, processes, information, technology, and things of the enterprise, and their relationships with one another and to the external environment. Collaborate with business peers to develop and present business capability models and roadmaps to facilitate discussion and decision making with stakeholders across the enterprise. Analyze the organization's future-state capabilities and future (and current) IT environment to identify critical deficiencies and recommend solutions for improvement and driving the business forward. Analyze the IT environment for critical deficiencies and recommend solutions for improvement. Provide perspective on the readiness of the organization to change and innovate. Present a gap analysis and/or IT investment roadmap that reflects the status of the existing IT estate, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. Analyze the organization's future-state capabilities and future (and current) IT environment to detect critical deficiencies and recommend solutions for improvement. Lead and facilitate the creation of governance assurance and standards to guide EA decision-making. Supervise the documentation of all architecture design and analysis work. Lead the development and execution of a communication and education plan for enterprise architecture.

Negotiation