Support Consultant (IT Service Desk)

JOB DESCRIPTION

Provide Level 2/3 technical support to end-users via phone and email, ensuring prompt and effective resolution of hardware, software, and network-related issues. 
Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager.
Collaborate with global teams to triage tickets, manage events, and handle security incidents.
Assist in the design, implementation, and administration of Microsoft cloud infrastructure solutions for our clients.
Oversee user onboarding/offboarding processes, including software installations and system upgrades. 
Develop and maintain documentation, including standard operating procedures and knowledge base articles. 
Conduct proactive monitoring, performance analysis, and capacity planning of desktop and cloud environments.
Monitor and respond to security alerts using advanced monitoring technologies.
Participate in the planning and execution of technology projects, including migrations and upgrades.
Stay up to date with industry trends and advancements, providing recommendations for continuous improvement. 
Own and implement patch and security management, backup monitoring, and issue resolution.mplate
To design, document and implement complex technical solutions for various type/size systems, and fully aware the integration, maintenance and migration aspects
To be the escalation point for technical issues of all software development projects performed in a location (with the same competence)

JOB REQUIREMENT

A minimum of 3 years of experience in a Level 2/3 desktop support role, preferably in a Service Desk environment.
Strong proficiency in troubleshooting desktop hardware, software, and network-related issues.
In-depth knowledge and hands-on experience with Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager. 
Solid understanding of Active Directory, Group Policy, and desktop operating systems (Windows and macOS).
Familiarity with network protocols, TCP/IP, DNS, DHCP, and VPN technologies.
Experience with Intune application packaging.
Familiarity with ITIL processes.
Exceptional problem-solving skills with the ability to diagnose and resolve technical issues independently.
Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
Proven ability to prioritise tasks and work efficiently in a fast-paced environment.
Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications, are a plus.

WHAT'S ON OFFER

Attractive Salary Gross
An opportunity to join and build a new team in Vietnam
13th salary commitment
SHUI: full salary in Gross in the salary of employees
Working Hours (5 days in office per week): 9 am – 5: 30 pm
Annual Leave: 16 days (raising by 1 day for each consecutive year of service. Capping at 20 days)
Allowances:
Parking Allowance: USD 25 /month
Phone/Internet Allowance: USD 100/month
Lunch Allowance: USD 50/month

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

IT Solutions Provider

Technical Skills:

Azure

Location:

Ho Chi Minh - Viet Nam

Salary:

Negotiation

Job ID:

J01354

Status:

Close

Related Job:

Senior Java Software Engineer (Spring, Azure)

Ho Chi Minh - Viet Nam

Product, Start up studio

  • Java
  • Devops
  • Spring
  • Azure
  • Microservices

Engage in hands-on coding and code review with peer developers when necessary Comprehend customer or business requirements and use that knowledge to develop applications that align with them Create, assess, implement, maintain, and oversee continuous integration, build management, deployment scripts, systems, and any required code Take part in Agile/Scrum activities such as daily standup, demo sessions, retrospectives, estimation, and planning Mentor and provide training to junior team members if applicable Carry out other duties as directed by the Line Manager

Negotiation

View details

Product Consultant

Ho Chi Minh - Viet Nam

Bank, product

  • Product Management

Gather input and insights from various business stakeholders to guide strategic transformation and advocate for meaningful experiential change Work with Product Owner to establish and track success metrics aligned with innovation and experience objectives Strive to balance the Cost of acquisition and Cost of Servicing for a larger Addressable market and improved NPS across Merchant services Comprehend customer-facing and internal process flows, as well as the associated technology Recognize interdependencies within the Merchant Services domain structure and collaborate with the Head of Customer Innovation and Experience to deliver business outcomes Contribute to feature elaboration, acceptance criteria, and definition of done Cooperate with teams and participate in relevant agile ceremonies Communicate and engage with business stakeholders outside of the team to ensure alignment and minimize context-switching Address problem resolution, develop product collateral, and monitor results and feedback Drive innovation by recognizing market trends, understanding competitors, and aligning them with business goals Undertake other duties as required by the leadership team from time to time.

Negotiation

View details

Senior Technical ERP Consultant

Ho Chi Minh - Viet Nam

Offshore

  • Python
  • Odoo

#What you will doAs a Senior Technical ERP Consultant, you will participate in Design and implement solutions on the Odoo ERP platform. Lead technical aspects of projects and mentor junior developers. Perform FIT/GAP analysis to align Odoo solutions with client needs. Collaborate with coworkers and clients to gather and analyze requirements. Optimize code and troubleshoot performance issues. Conduct testing, debugging, and quality assurance. Prepare technical documentation and provide post-deployment support #What skills you will gain Technical skills: ERP system, Python development, system integration, data migration, cloud, DevOps, cyber security, etc. English communication skills: 100% of our clients are businesses in the US. You will be in an English-speaking environment and have ample opportunities to communicate directly with clients and coworkers in the US. BA skills: you will participate in analyzing and documenting business processes of typical companies in the US. Tech Lead and PM skills: you're expected to lead ERP implementation projects with team sizes ranging from a few to over 10 members. AI in development and analysis: we're applying AI at work, and you will have access to advanced tools to develop your skills and stay ahead in the AI era. #Future roles this job may lead you toIf you're successful in this role, you will grow to be one of the following roles in the future: an ERP Solution Architect who can design and implement software solutions to help businesses operate efficiently. a Consulting Manager who can lead complex IT projects and work directly with decision makers on the client side.

Negotiation

View details