Support Consultant (IT Service Desk)
Provide Level 2/3 technical support to end-users via phone and email, ensuring prompt and effective resolution of hardware, software, and network-related issues.
Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager.
Collaborate with global teams to triage tickets, manage events, and handle security incidents.
Assist in the design, implementation, and administration of Microsoft cloud infrastructure solutions for our clients.
Oversee user onboarding/offboarding processes, including software installations and system upgrades.
Develop and maintain documentation, including standard operating procedures and knowledge base articles.
Conduct proactive monitoring, performance analysis, and capacity planning of desktop and cloud environments.
Monitor and respond to security alerts using advanced monitoring technologies.
Participate in the planning and execution of technology projects, including migrations and upgrades.
Stay up to date with industry trends and advancements, providing recommendations for continuous improvement.
Own and implement patch and security management, backup monitoring, and issue resolution.mplate
To design, document and implement complex technical solutions for various type/size systems, and fully aware the integration, maintenance and migration aspects
To be the escalation point for technical issues of all software development projects performed in a location (with the same competence)
A minimum of 3 years of experience in a Level 2/3 desktop support role, preferably in a Service Desk environment.
Strong proficiency in troubleshooting desktop hardware, software, and network-related issues.
In-depth knowledge and hands-on experience with Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager.
Solid understanding of Active Directory, Group Policy, and desktop operating systems (Windows and macOS).
Familiarity with network protocols, TCP/IP, DNS, DHCP, and VPN technologies.
Experience with Intune application packaging.
Familiarity with ITIL processes.
Exceptional problem-solving skills with the ability to diagnose and resolve technical issues independently.
Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
Proven ability to prioritise tasks and work efficiently in a fast-paced environment.
Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications, are a plus.
WHAT'S ON OFFER
Attractive Salary Gross
An opportunity to join and build a new team in Vietnam
13th salary commitment
SHUI: full salary in Gross in the salary of employees
Working Hours (5 days in office per week): 9 am – 5: 30 pm
Annual Leave: 16 days (raising by 1 day for each consecutive year of service. Capping at 20 days)
Parking Allowance: USD 25 /month
Phone/Internet Allowance: USD 100/month
Lunch Allowance: USD 50/month
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!
IT Solutions Provider
Ho Chi Minh - Viet Nam