Team Manager

JOB DESCRIPTION

Own the overall performance and operations of the pre-sales function, managing multiple language-based teams (currently English- and Mandarin-speaking) through their Team Leaders.
Coach and develop Team Leaders, ensuring consistent people management, performance standards, and team engagement across markets and languages.
Act as the primary operational point of contact for the client stakeholder, aligning pre-sales execution with client expectations, product updates, and commercial goals.
Drive pre-sales strategy, process optimization, and service quality to deliver strong customer experience and sales conversion for client products.
Collaborate cross-functionally with internal Technical teams and other departments to ensure effective operations and smooth inquiry-to-sale conversion.
Lead performance management through data analysis, reporting, and continuous improvement initiatives, sharing insights regularly with internal leadership and the client.
Build and sustain a high-performance, resilient team culture in a fast-paced, scaling environment.

JOB REQUIREMENT

At least 2-3+ years managing managers in tele-sales, pre-sales, customer service, sales operations, or related fields.
Fluent in English; Mandarin proficiency is a strong plus.
Proven experience working with external clients or stakeholders, ideally in a B2B, SaaS, or partner-led business model.
Experience in Tech, SaaS, or online platforms is a strong plus .
Excellent leadership, communication, and stakeholder management skills, with a data-driven and customer-centric mindset.
Comfortable operating under pressure and driving alignment across diverse, high-volume, multi-market teams.
Can start working ASAP

WHAT'S ON OFFER

Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.

CONTACT

PEGASI – IT Recruitment Consultancy | Email: recruit@pegasi.com.vn | Tel: +84 28 3622 8666
We are PEGASI – IT Recruitment Consultancy in Vietnam. If you are looking for new opportunity for your career path, kindly visit our website www.pegasi.com.vn for your reference. Thank you!

Job Summary

Company Type:

Outsource

Technical Skills:

Location:

Ha Noi - Viet Nam

Working Policy:

Onsite

Job ID:

J02201

Status:

Active

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